Canon BJC-2000 Series User Manual - Page 90

Print Job Will Not Start, Start, Programs, BJ Printer, Uninstall

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Cause Installed printer driver not operating correctly Solution Reinstall the printer driver Remove the installed BJ printer driver and then install the printer driver again. To uninstall the printer driver, click Start and select Programs. Then select BJ Printer and click Uninstall. Follow the on-screen instructions. Print Job Will Not Start Cause The power cord is disconnected from the power outlet No power is coming from the power outlet The printer and the computer are not properly connected with the printer cable A large-sized document, such as a photograph or graphics, is being printed The printer driver being used is not the BJC-2000 printer driver The printer port is not set correctly The computer printer port is set to ECP Solution Check your power cord Check that the power cord is securely connected to the power outlet. Check the outlet Check that power is coming from the power outlet. Check your cables Connect the power cord and the printer cable securely. For details, see the Quick Start Guide. Wait awhile until printing starts Data transfer takes longer with large-sized documents. Make sure the BJC-2000 driver is selected Check the printer name in the Print dialog box of the application software, and select BJC-2000. Check the port setting If the printer and the computer are connected directly with a cable, set the "Print to following port:" setting in the printer driver setup screen to LPT1. Check the ECP setting Delete the computer ECP mode and try printing again. Troubleshooting Chapter 5 Troubleshooting 5-9

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Chapter 5
Troubleshooting
5-9
Cause
Solution
Installed printer driver
Reinstall the printer driver
not operating correctly
Remove the installed BJ printer driver and then install the
printer driver again.
To uninstall the printer driver, click
Start
and select
Programs
. Then select
BJ Printer
and click
Uninstall
.
Follow the on-screen instructions.
Print Job Will Not Start
Cause
Solution
The power cord is
Check your power cord
disconnected from the
Check that the power cord is securely connected
power outlet
to the power outlet.
No power is coming
Check the outlet
from the power outlet
Check that power is coming from the power outlet.
The printer and the
Check your cables
computer are not
Connect the power cord and the printer cable securely.
properly connected
For details, see the
Quick Start Guide
.
with the printer cable
A large-sized document,
Wait awhile until printing starts
such as a photograph or
Data transfer takes longer with large-sized documents.
graphics, is being printed
The printer driver being
Make sure the BJC-2000 driver is selected
used is not the BJC-2000
Check the printer name in the Print dialog box of the
printer driver
application software, and select BJC-2000.
The printer port is not
Check the port setting
set correctly
If the printer and the computer are connected directly
with a cable, set the “Print to following port:” setting in
the printer driver setup screen to LPT1.
The computer printer
Check the ECP setting
port is set to ECP
Delete the computer ECP mode and try printing again.
Troubleshooting