Canon DP-V2410 User Manual - Page 85

Troubleshooting

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Troubleshooting Symptom Cause and Action Power does not turn on. • Press the button. 9 (Power indicator does not turn on.) • Check that the AC power supply or DC power cord is connected 17 correctly. • Brightness of the power indicator may be turned off. Turn it on and 62 check once more. The screen is dark. When the power indicator does not turn on: 9 • Press the button. 17 • Check that the AC power supply or DC power cord is connected correctly. When the power indicator is lit orange: 9 • Press the button. When the power indicator is flashing orange: 9 • Flashing once every 3 seconds : Contact Canon Customer Center. • Flashing twice every 3 seconds : - Turn on the power with the button. - The temperature of the display 66 rises (or falls) depend on operation environment. Check the environmental conditions ( 66) and do not use in direct sunlight. - If the power still does not turn on, contact Canon Customer Center. The power suddenly goes off when a DC • Some DC power supply units turn off the voltage when a threshold power supply is used. value is reached. In this case, the message indicating low voltage is not - displayed. Connect a charged DC power supply or AC power supply. The image does not display. • Set each item in "Channel Settings" according to input signal. 43 There is a blank area when set to 4K • There may be no input signal. Look at the display area icon in the 15 Input. interface area and check that the input area and signal cables are properly connected. • Signals with different resolution or frequency may be input from each 65 terminal. Check the signal. Screen is too bright/dark. • Adjust the "Contrast" on the OSD menu. 34 • There is a limit on the service life of LCD backlight. If the screen becomes dark or starts flickering, contact Canon Customer Center. Burn-in image appears. • This is a characteristic of the LCD panel and you should avoid displaying stationary image for a long time. - There is an unlit or red, blue, green, or • LCD display is made of very high precision technology. It has effective white dot on screen. pixels of 99.99% or more, but there may be black dots or red, blue, or - green dots that may be always on. This is not a failure. There is an interference pattern or trace • The symptom may be resolved by displaying a white or black image on that remains when the LCD panel is the entire screen. - pressed. Troubleshooting 85

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85
Troubleshooting
Troubleshooting
Symptom
Cause and Action
Power does not turn on.
(Power indicator does not turn on.)
• Press the
button.
• Check that the AC power supply or DC power cord is connected
correctly.
• Brightness of the power indicator may be turned off. Turn it on and
check once more.
9
17
62
The screen is dark.
When the power indicator does not turn on:
• Press the
button.
• Check that the AC power supply or DC power cord is connected
correctly.
9
17
When the power indicator is lit orange:
• Press the
button.
9
When the power indicator is flashing orange:
• Flashing once every 3 seconds : Contact Canon Customer Center.
• Flashing twice every 3 seconds : - Turn on the power with the
button.
- The temperature of the display
rises (or falls) depend on
operation environment. Check the
environmental conditions (
66) and
do not use in direct sunlight.
- If the power still does not turn on,
contact Canon Customer Center.
9
66
The power suddenly goes off when a DC
power supply is used.
• Some DC power supply units turn off the voltage when a threshold
value is reached. In this case, the message indicating low voltage is not
displayed. Connect a charged DC power supply or AC power supply.
—
The image does not display.
• Set each item in "Channel Settings" according to input signal.
43
There is a blank area when set to 4K
Input.
• There may be no input signal. Look at the display area icon in the
interface area and check that the input area and signal cables are
properly connected.
• Signals with different resolution or frequency may be input from each
terminal. Check the signal.
15
65
Screen is too bright/dark.
• Adjust the "Contrast" on the OSD menu.
• There is a limit on the service life of LCD backlight. If the screen
becomes dark or starts flickering, contact Canon Customer Center.
34
Burn-in image appears.
• This is a characteristic of the LCD panel and you should avoid displaying
stationary image for a long time.
—
There is an unlit or red, blue, green, or
white dot on screen.
• LCD display is made of very high precision technology. It has effective
pixels of 99.99% or more, but there may be black dots or red, blue, or
green dots that may be always on. This is not a failure.
—
There is an interference pattern or trace
that remains when the LCD panel is
pressed.
• The symptom may be resolved by displaying a white or black image on
the entire screen.
—