Canon FAXPHONE B95 FAXPHONE B95 User's Guide - Page 100
The BJ Cartridge, The telephone lines may be in poor condition, or you may have a bad connection.
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❏ Fax does not print. The BJ Cartridge® may not be installed properly. • Make sure the BJ Cartridge® is installed properly (see p. 1-9). • Be sure to remove the orange protective tape from the BJ Cartridge® before you install it (see p. 1-9). The BJ Cartridge® print head may need cleaning. • Clean the BJ Cartridge® print head if necessary (see p. 9-5). The BJ Cartridge® may need to be replaced. • Determine if the problem is with the BJ Cartridge® and replace if necessary (see p. 9-5). The document may be set. • Make sure the document is not set. ❏ Fax images print blotched or uneven. The telephone lines may be in poor condition, or you may have a bad connection. • Error Correction Mode (ECM) sending/receiving should eliminate such problems. However, if the telephone lines are in poor condition, you may have to try again. • Lower the reception speed (see RX START SPEED, p. 8-5). The sending fax machine may not be functioning properly. • The sending fax machine usually determines the quality of the document. Call the sender and have them make sure their fax machine is functioning properly. ❏ Cannot receive using Error Correction Mode (ECM). The sending fax machine may not support ECM. • If the sending fax machine does not support ECM, then the document is received in normal mode without error checking. 9 ECM may be disabled. • Make sure ECM is on (see ECM RX, p. 8-4). ❏ Errors occur frequently while receiving. The telephone lines may be in poor condition, or you may have a bad connection. • Lower the reception speed (see RX START SPEED, p. 8-5). The sending fax machine may not be functioning properly. • Call the sender and have them check that their fax machine is functioning properly. SOLUTIONS TO COMMON PROBLEMS 9-11