Canon VIXIA HG20 Digital Video Software (Macintosh) Ver.31 Instruction Manual - Page 68

Troubleshooting

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Troubleshooting Connection Camcorder is not recognized when connected to the computer. Î There is no memory card in the camcorder. Insert a memory card into the camcorder. Î The camcorder is not set to the correct mode. Set the camcorder to still image playback mode. Î Camcorder is not correctly connected to the computer. Read Connecting the Camcorder to a Computer ( 23) and check the connection. Ensure that you are using the correct cable and that its connectors are in good shape. Î If you are experiencing operational problems, detach the USB cable from the camcorder and computer and terminate the connection. Restart the computer and then reconnect the camcorder. ImageBrowser Operation Cannot download still images. Î The camcorder is not set to the correct mode. Set the camcorder to still image playback mode. Image files or folders do not appear in ImageBrowser. Î Images or folders shown in ImageBrowser and the actual file contents may be different. Click the [View] menu and select [Refresh]. 68 Troubleshooting

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68
Troubleshooting
Troubleshooting
Connection
Camcorder is not recognized when connected to the computer.
There is no memory card in the camcorder.
Insert a memory card into the camcorder.
The camcorder is not set to the correct mode.
Set the camcorder to still image playback mode.
Camcorder is not correctly connected to the computer.
Read
Connecting the Camcorder to a Computer
(
23) and check the
connection.
Ensure that you are using the correct cable and that its connectors are in good
shape.
If you are experiencing operational problems, detach the USB cable from
the camcorder and computer and terminate the connection. Restart the
computer and then reconnect the camcorder.
ImageBrowser Operation
Cannot download still images.
The camcorder is not set to the correct mode.
Set the camcorder to still image playback mode.
Image files or folders do not appear in ImageBrowser.
Images or folders shown in ImageBrowser and the actual file contents
may be different.
Click the [View] menu and select [Refresh].