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Canon Vb-C60 Network Video Recorder VK-64/VK-16 Administrator's Manual - Page 245

Troubleshooting for Recording

UPC - 013803118063

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Troubleshooting for Recording When a recording trouble occurs when playing back recorded vide data (e.g., data is not found), you can guess the cause by checking the Event Logs of the VK-64/VK-16 and Storage Server Log (re_log). Event Log Storage Server Cause Countermeasure Connection to

Section	Page
Introduction	2
Purpose of This Manual	4
Contents	5
About Manuals	12
Important: Before Starting Operations	13
Chapter 1 System Overview	15
Chapter Overview	16
Preparation Flow	18
System Operation Overview	20
VK-64/VK-16 Overview	20
Communication Mechanism of VK-64/VK-16	22
Typical System Configuration	22
Operating Environment	24
Supported Camera Servers	24
System Environment	24
Viewer	25
Storage Server	25
Notes on Operating Environment	26
Notes on Use with Windows XP	26
Notes on Use with Windows XP/Vista	26
Windows Server 2003/Windows Server 2008	27
Windows Server 2008	29
Windows Vista/Windows Server 2008	30
System Design Concept	31
System Configuration Example	31
When using multiple Storage Servers	33
When using Viewer alone	33
Server Sizing Concept	34
Approximate Video Data Volume per Second	34
Required Hard Disk Capacity	35
Sensor Event Recording and Motion Detection Recording Concept	38
Storage Server Performance	39
Notes on Viewer Sizing	40
Network Bandwidth Concept	41
VK-Lite	42
Specification Comparison of VK-64/VK-16 and VK-Lite	44
Chapter 2 Installation	45
Chapter Overview	46
Installation Procedures	47
Start up the Installer	47
Upgrade from Version 1.0, 1.1, 1.2, 1.3, 1.4, 2.0 and 2.1	50
Preparation and Precaution	51
Chapter 3 Storage Server Configuration Reference	53
Chapter Overview	54
[Storage Server Configuration] Dialog	55
How to Start-Up	55
Screen Configuration	56
Set the [Settings] Tab	60
How to Display the [Settings] Tab	60
How to set the [Settings] Tab	61
Message	67
[Logon As Service] Privilege	67
Important: Disk Space Management	69
Disk Space Management Level	69
Handling at Each Level	69
[Low disk space warning level] Calculation Method	71
Threshold Level Calculation Method	71
Limit Level Calculation Method	72
Calculation Example for Each Level	72
Set [Events] Tab	73
How to Display the [Events] Tab	73
How to Set the Events Tab	74
Set the [Event Notification] Tab	75
How to Display the [Event Notification] Tab	75
How to Set the [Event Notification] Tab	75
Set [User Management] Tab	77
How to Display the [User Management] Tab	77
Administrator and Operator Status User	77
How to Set the [User Management] Tab	78
Change User to Administrator	78
Delete a User	79
Request User Authentication at Tool Startup	79
Chapter 4 Register Camera Server and Set Recording Schedule	81
Chapter Overview	82
Launch VK Viewer and Display the [Configuration and Preferences] Screen	83
How to Launch VK-64/VK-16	83
How to Start VK-Lite	84
Launch by Connecting to the Localhost	84
Launch Storage Server by Specifying the IP address	85
Access to the Configuration and Preferences screen	87
[Storage and Camera Server Summary] Windows	88
Display the [Storage and Camera Server Summary] Windows	88
[Storage Servers] and [Locations / Zones] options	89
Other Functions in Both Tabs	89
Location and Zone	90
Add a Location and Zone	92
Edit a Location and Zone	93
Delete a Location and Zone	93
Add Storage Server	94
Display [Storage and Camera Server Summary] Windows	94
Add Storage Server	94
Edit Storage Server	95
Delete Storage Server	96
Register Camera Server	97
Register the Camera Server (by Search)	97
Edit Camera Server	104
Delete Camera Server	106
Overview of Recording Schedule Setting	107
Recording Schedule	108
Set Normal Schedule	111
Create Normal Schedule	112
Change Camera Server Settings	121
Batch-Setting Schedules	124
Set Continuous Recording	125
Set Motion Detection Recording	126
Set Motion Detection Recording Settings	126
Edit Motion Detection Recording Settings	127
Set Sensor Event Recording	133
Set Sensor Event Recording Settings	133
Edit Sensor Event Recording Settings	134
Set Preset Tour	138
Set Preset Tour	138
Set a Special Day Schedule	142
Special Day Recording	142
Add, Edit and Delete a Schedule Type	143
Add and Delete a Day	145
Display Recording Setting Summary	148
Check Summary Information of a Recording Schedule	148
Check Summary Information of Storage Server	149
Chapter 5 Viewer Reference	151
Chapter Overview	152
Viewer Operation Flow	154
Start the Viewer	156
How to Launch	156
Launch by Connecting to the localhost	157
Launch Storage Server by Specifying the IP address	157
Launch without Storage Server (Viewer Only Mode)	158
Functions not Available in Viewer Only Mode	159
Viewer Start-up Window	160
Viewer Start-up Option	161
Menu Bar of Viewer Screen	162
Functions of Menu Bar	162
Viewer Setting	163
[Viewer Settings] window	163
Set the Tab for Administrator	164
Set whether to select the Master Storage Server when the Viewer starts up	164
Set layout of the Viewing Screen	164
Set Event Popups	164
Set Event Notifications	165
Set the Tab for Guest User	166
Frame Rate Setting for live video	166
Automatic Audio Termination Setting	167
Focus Operation Setting	167
Proxy Server Setting	167
Superimpose the Date and Time on Still Frames	168
Save Viewer Settings	168
Arrange and Save Layouts	169
Manage Video Layouts	169
Layout menu	169
Organize Layouts and Layout Sequences	170
Save a Layout or Layout Sequence	172
Arrange Layout Sequences	173
Layout Grids	174
Alignment Grid	175
Custom Grid	178
Hide and Show Task Areas	179
Basic Video Window Functions	180
Select Cameras for Viewing	180
Camera Selection Area	180
Camera Thumbnails	180
Locations and the Zones	181
Basic Video Window Functions	182
Create, scale and move Video Windows	182
Arrange Video Windows	185
Select Multiple Video Windows	185
Video Window Status	186
Video Window Properties	186
Video Window states	186
Pan, Tilt, Zoom Control	188
Other Video Window Functions	193
Change the Video Window size	193
Change the Received Video size (VB-C500VD, VB-C500D, VB-C60, VB-C50i/ VB-C50iR, VB-C50FSi, VB-C50Fi only)	194
Enable Exposure Compensation	195
Other Menu Options	196
Viewer Shade Control	197
Audio Panel	197
Use Timeline and View Events	198
Timeline Overview	198
Monitor Live Video in relation to the Timeline	199
Use the Timeline to play and extract video	200
One-minute manual recording (Record Now)	202
Shoot a Snapshot	203
Daylight Savings Indicator	204
Extract video to save to a file	204
View and Search Events	206
[Live Events Log] list	206
Display the [Live Events Log] list	206
Overview of Alert Parameters	207
Search Events	208
Select Criteria for Searching	209
View retrieved recorded video	210
Popup Video upon Event occurring	211
Chapter 6 Operation and Management	213
Chapter Overview	214
Health Check for Storage Server	215
VK Events (Timeline for VK Viewer)	215
Number of Frames Queued for Processing	216
Operation Guideline for Recording and Viewing	217
Live-View Frame Rate Adjustment	217
Recording Frame Rate Adjustment	217
Operational Guideline for Sensor Event Recording	218
Proper Operation of Sensor Event Recording (Optimization of Sensor Arrangement and Sensitivity)	218
Optimization of Motion Detection Recording (Index)	219
Chapter 7 Backup Scheme	221
Chapter Overview	222
Purpose	223
Preparation	224
Backup Device	224
Backup Tool	224
Restore Server for Archiving	224
Files to Make a Backup	225
Storage Location of Video Data, Audio Data, and Event Data	225
Backup for Data Protection	228
About Backup	228
Backup for Archiving (Long-Term Storage of Data)	229
Backup Procedure for Video Data and Event Data	230
Restoration Procedure	231
Restore Data from Backup for Data Protection	231
Restore Data from Backup for Data Archiving	232
Examples	233
Configuration 1: Backup for Data Protection 1	233
Configuration 2: Backup for Data Protection 2	233
Configuration 3: Backup for Data Archiving	234
Configuration 4: Backup from Multiple Storage Servers (Backup for Data Protection)	234
Chapter 8 System Maintenance	235
Chapter Overview	236
Upgrade VK-64/VK-16	237
Reinstall VK-64/VK-16	239
When You Have the Released Version	239
When You Do Not Have the Released Version 2.2	239
Procedure for Restoring Previous Version	240
Required Media and Data	240
Camera Server Maintenance	241
Procedure for Updating Camera Firmware	241
Chapter 9 Troubleshooting	243
Chapter Overview	244
Troubleshooting for Recording	245
VK Troubleshooting	246
Viewing Screen and Video Windows	246
Timeline	248
Extract Video	249
Scheduling and Recording	249
Connection Problems	250
Configuration Problems	250
Upgrade Problems	251
Messages List	252
Operation Messages and Error Messages	252
VK-64/VK-16 Recording Engine Logs	268
Access Engine Log	271
VK-64/VK-16 Viewer Logs	272
Log Storage Destination	272
Error Codes in Log File	273
VK Event Information	276
Chapter 10 Appendix	279
Camera Server Control	280
Hard Disk	281
Lifetime of Hard Disk	281
RAID Reconfiguration	281
How To Check Software Version	283
Storage Server Configuration tool	283
VK Viewer	283
Functional Limitations on MPEG-4	284

Match case Limit results 1 per page

9-3

Troubleshooting

Troubleshooting for Recording

When a recording trouble occurs when playing back recorded vide data (e.g., data is not found), you can

guess the cause by checking the Event Logs of the VK-64/VK-16 and Storage Server Log (re_log).

Log

Cause

Countermeasure

Event

Storage Server

Connection to

<Camera Server's IP

address> error: Error

occurred (<Error No.>:

<Description>)

Ex. Connection to

192.168.100.1 error:

Error occurred

(10060: Connection

time-out)

ERROR (connect) : socket type=

(IMAGE/EVENT/COMMAND),

cameraserver= (<host>:<port>)

win32_error= (<Winsock Error

Code>:<Error Message>)

Error No.

Description

Check the network (HUB, cables, etc.)

for any problem and confirm that the

Camera Server is operating normally.

10050

Network may be out of

service.

10054

A Camera Server's

network problem or

session disconnection due

to Camera Server's reboot

has occurred.

10060

10061

10064

Effective recording

rate (<Recording rate

before change>

<Recording rate after

change> %)

Ex. Effective recording

rate (100

90.0%)

Camera <camera> Effective

recording rate (y%->z%)

If the following message is also

recorded, a large amount of

captured data may have been

discarded:

Camera <camera>: <x>/<y>

frames discarded due to busy

frame queue in last 1 minutes.

The effective recording rate is too low

(below 50 %).

Sensor and motion detection events

occur too frequently, exceeding the

standard given by the guideline.

CPU load of the Storage Server PC

may be high.

Adjust the recording schedule and

sensitivity of motion detection.

Check the CPU usage and terminate

any applications which are putting

heavy loads to the CPU.

N/A

Camera <camera>: <x>/<y>

frames discarded due to busy

drive thread in last 1 minutes.

Load due to writing recorded video data

onto HDD may be too high.

Use the Windows' Performance

Monitor to check the writing status of

HDD. Review the recording schedule or

add servers as required.

N/A

Camera <camera>: <x>/<y>

frames discarded due to busy

frame queue in last 1 minutes.

CPU load of the Storage Server PC may

be too high.

Use the Task Manager to find out the

application causing the problem.

If the VK-64/VK-16 module

(AE.EXE) is causing the problem,

the event generation frequency may

be too high. Try the following:

- Shorten the Maximum retained

history setting for the recorded data

- Reduce the number of events to

generate

- Add servers to distribute the load.

N/A

Error writing frame for camera

If the following messages are also

recorded, a large amount of

captured data may have been

discarded:

Camera <camera>: <x>/<y>

frames discarded due to busy

frame queue in last 1 minutes.

Camera <camera>: <x>/<y>

frames discarded due to busy

drive thread in last 1 minutes.

The specified drive may be unable to

be written.

The time setting of the VK-64/VK-16

Storage Server PC may have been

changed to the past (in the NTP

operation environment).

Check the drive for recording video

data.

If you are using NTP to adjust time,

shorten the synchronization interval

with NTP (e.g., 7 days

1 day).

Recording to E:\drive

is on standby due to

shortage of free HDD

space.

No Storage Server Log

Load due to writing recorded video data

onto HDD may be too high.

Shorten the Maximum retained history

or add HDD. Also, review the recording

schedule.