Canon Vb-C60 Network Video Recorder VK-64/VK-16 Administrator's Manual - Page 250
Connection Problems
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VK Troubleshooting Connection Problems • Cannot connect to a Camera Server. Situation Solution In the Viewer the screen has gone black and a message appears stating "Could not connect to camera". Check whether the network is down, whether the physical connection to the Camera Server is broken, or whether the camera is not powered. • Cannot connect to a Master Storage Server. Situation Solution You have attempted to launch the Viewer and a connection to the Master Storage Server error message appears. Check whether the specified Master Storage Server works properly. On the Storage Server computer, open the [Storage Server Configuration] utility. If the Storage Server is not running, click [Start Storage Server] ( P. 3-14). • The [Configuration and Preferences] screen takes a long time to open. Situation Solution When you switch from the Viewing Screen to the [Configuration and Preferences] screen, a message "Please wait" appears and remains on screen for a while. Check whether you do not have a lot of Camera Servers to disconnect. Waiting time is dependent on the time required for disconnecting from each Camera Server on the network. It is recommended that you remove non-essential or low priority Camera Servers from your Viewing Screen. • Fails to connect to Storage Servers when switching to the [Configuration and Preferences] screen. Situation Solution You have attempted to switch to the [Configuration and Preferences] screen and an error message appears stating a failure to connect to a particular Storage Server (name), although it can still connect to the Master Storage Server. Check whether the specified Storage Server works properly. A network error may have caused this situation. Configuration Problems • Camera Servers are not displayed in the [Camera Summary] window. Situation Solution In the list of Camera Servers on the [Camera Summary] window, some of the Camera Servers are not displayed. Only Camera Servers associated with the item selected on the [Storage Servers] tab or the [Locations / Zones] tab will be shown in the list. Also, if you have the [Storage Servers] tab displayed, Camera Servers configured as [Do not Record] will not be shown. • Motion detection setting cannot be performed on the camera server side. Situation If the [Settings] button in [Motion Detection Settings] is not enabled, motion detection cannot be configured on the camera side. Solutions Please install VB Admin Tools bundled with the camera. For VB-C500VD/VB-C500D and VB-C60, please install VB Admin Tools Ver. 5.1. 9-8
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