Canon Vb-C60 Network Video Recorder VK-64/VK-16 Administrator's Manual - Page 247
You can view live video of the Camera Server using VB-C500 Viewer, VB-C60 Viewer, NC, Troubleshooting - ip link
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Page 247 highlights
VK Troubleshooting • Recording cannot be performed. Situation 1) Recording cannot be performed by all of the network cameras. Situation 2) Recording cannot be performed by a certain network camera. Solution In the case of 1), check the following: z The network cable of the server is plugged in. z The power supply has been cut off. z [Do not Record] is not specified in the [Special Day Schedule] settings and others. z Link lamps on the hub (switching hub) and on the network connector for the server are on. DIf the lamps are off, there may be defects in the cable, hub (switch), or network connector for the server. In the case of 2), check the following: z The power source or network of the Camera Server have no problem. z The ping command succeeds for the network camera. z You can view live video of the Camera Server using VB-C500 Viewer, VB-C60 Viewer, NC Viewer, PC Viewer or other viewers. z [Do not Record] is specified in the [Special Day Schedule] settings and others. z Sensor recording or motion detection recording is selected or not. • Cannot log into a Storage Server from a Viewer. Situation Solution You cannot log into a Storage Server from a Viewer. Check the following: z The login user name and password are correct. z The network between the server and the Viewer has no problem. z The IP address of the server to which you want to login is correct. z The ping command succeeds for the server from the Viewer. z When the proxy is configured in Internet Explorer, change the settings to exclude the VK server. z Is TCP Port 9080 being used by any application other than VK? • Cannot view live video. Situation Solution You cannot view live video. Check the following: z If "Could not connect to camera" is displayed in the Video Window, check whether the power source of the Camera Server and the network have no problem. z An error is displayed in the Timeline in the Viewer. DIf "Connection to host : error" is displayed, check whether the power source of the Camera Server and the network have no problem. z The screen goes black when layout is switched, but video is displayed after a few seconds. DToo many Camera Servers that exceed the performance of your PC are displayed in the Viewer, or a live frame rate that exceeds the performance of your PC is set. Reduce the number of Camera Servers to be displayed, or decrease the live frame rate. Troubleshooting 9-5