Canon imageCLASS MF3010 VP imageCLASS MF3010/ MF3010 VP Users Guide - Page 172

Cannot Print Documents from a Computer

Page 172 highlights

Troubleshooting Cannot Print Documents from a Computer 85RS-03X Are there any jobs remaining in the print queue? NO Are the printer driver settings(paper size and output size) correct? YES Is the USB cable properly connected? YES Does the USB port of your computer properly work? YES Is the printer driver properly installed on your computer? YES When a print job remains in the print queue without being processed due to an unexpected interruption, the machine may not respond. Delete the job and try to print it again. To delete print jobs from your computer, follow the steps in the procedure below: (1) Open the printer folder. " Basic Windows Operations(P. 224) " (2) Double-click the machine icon. (3) The list of print jobs is displayed. ● To delete all the print jobs Click [Printer] -> [Cancel All Documents]. ● To delete a specific print job Right-click the print job and click [Cancel]. If this does not work, delete the print job(s)manually from the machine. NO Configure the printer driver settings. " Configuring the Default Print Settings(P. 101) " NO Reconnect the USB cable and check the connection status. If necessary, try a different USB cable. NO Restart your computer and the machine and connect the machine to a different USB port on your computer. NO Uninstall the printer driver and install it again. " Uninstalling the Software(P. 185) " See the MF Driver Installation Guide in " Manuals and Their Contents(P. 223) ". 167

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Cannot Print Documents from a Computer
85RS-03X
Are there any jobs remaining in
the print queue?
YES
When a print job remains in the
print queue without being
processed due to an unexpected
interruption, the machine may not
respond. Delete the job and try to
print it again. To delete print jobs
from your computer, follow the
steps in the procedure below:
(1) Open the printer folder.
"
Basic Windows
Operations(P. 224)
"
(2) Double-click the machine icon.
(3) The list of print jobs is displayed.
To delete all the print jobs
Click [Printer] -> [Cancel All
Documents].
To delete a specific print job
Right-click the print job and click
[Cancel].
If this does not work, delete the
print job(s)manually from the
machine.
NO
Are the printer driver
settings(paper size and output
size) correct?
NO
Configure the printer driver
settings.
"
Configuring the Default Print
Settings(P. 101)
"
YES
Is the USB cable properly
connected?
NO
Reconnect the USB cable and check
the connection status. If necessary,
try a different USB cable.
YES
Does the USB port of your
computer properly work?
NO
Restart your computer and the
machine and connect the machine
to a different USB port on your
computer.
YES
Is the printer driver properly
installed on your computer?
NO
Uninstall the printer driver and
install it again.
"
Uninstalling the
Software(P. 185)
"
See the MF Driver Installation
Guide in "
Manuals and Their
Contents(P. 223)
".
Troubleshooting
167