Canon imageCLASS MF4450 imageCLASS D550 Basic Operation Guide - Page 98

Troubleshooting If You Cannot Solve a Problem Customer Support (U.S.A.) If you cannot solve the problem after having referred to the information in this chapter, contact Canon Customer Care Center at 1-800-OK-CANON Monday through Friday between the hours of 8:00 A.M. to 8:00 P.M. EST. On-line support is also available 24 hours a day at the website http://www. canontechsupport.com. Please have the following information ready when you contact Canon: • Product name (imageCLASS D550) • Serial number (a character string which consists of three alphabets and a 5-digit number and is indicated on the rating label located on the rear side of the machine) Rating label • Place of purchase • Nature of problem • Steps you have taken to solve the problem and the results WARNING If the machine makes strange noises or emits smoke or odd odor Turn OFF the power switch immediately, disconnect the power cord, and contact Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself. IMPORTANT If you attempt to repair the machine by yourself It may void the limited warranty. Customer Support (Canada) Canon Canada Inc., offers a full range of customer technical support options*: * Support program specifics are subject to change without notice. • For step-by-step troubleshooting, e-mail technical support, the latest driver or document downloads, and answers to frequently asked questions, visit http://www.canon.ca/ • Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding holidays) for products still under warranty 1-800-OK-CANON • For the location of the authorized service facility nearest you, visit http://www.canon.ca/ or 1-800-OK-CANON • If the problem cannot be corrected by using one of the above technical support options, repair options are available at the time of your call to the live technical support number above or via the website at http://www.canon.ca/ * Support program specifics are subject to change without notice. Please have the following information ready when you contact Canon: • Product name (imageCLASS D550) • Serial number (a character string which consists of three alphabets and a 5-digit number and is indicated on the rating label located on the rear side of the machine) Rating label • Place of purchase • Nature of problem • Steps you have taken to solve the problem and the results WARNING If the machine makes strange noises or emits smoke or odd odor Turn OFF the power switch immediately, disconnect the power cord, and contact Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself. IMPORTANT If you attempt to repair the machine by yourself It may void the limited warranty. 7-12