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Cisco 7941G-GE Phone Guide - Page 26

Answering a Call

UPC - 882658032929

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If you want to... Then... For more information, see... Dial from a Personal Address 1. Choose > Personal Book (PAB) entry Directory to log in. Using Personal Directory on Your Phone, page 50 2. Choose Personal Address Book and search for a listing. Place a call using a billing or tracking code (SCCP phones only) 1. Dial a number. Your system 2. After the tone, enter a client matter administrator code (CMC) or a forced authorization code (FAC). Place a call using your Cisco Log in to the Cisco Extension Mobility Using Cisco Extension Extension Mobility profile service on a phone. Mobility, page 42 Make a call from a cellular phone using Mobile Voice Access 1. Obtain your Mobile Voice Access See Managing Business number and end-user PIN from your Calls Using a Single system administrator. Phone Number, page 42. 2. Dial your assigned Mobile Voice access number. 3. Enter your cellular phone number (if requested) and PIN. 4. Press 1 to make a call to an enterprise IP phone. 5. Dial a desktop phone number other than your desktop phone number. Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. If you want to... Answer with a headset Answer with the speakerphone Switch from a connected call to answer a new call Answer using call waiting Then... For more information, see... Press , if unlit. Or, if is already Using a Handset, Headset, lit, press Answer or (flashing). and Speakerphone, page 45 Press , Answer, or (flashing). Using a Handset, Headset, and Speakerphone, page 45 Press Answer, or if the call is ringing Using Hold and Resume, on a different line, press (flashing). page 20 Press Answer. Using Hold and Resume, page 20 18 OL-14683-01

Section	Page
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)	1
Quick Reference	3
Softkey Definitions	3
Phone Screen Icons	4
Button Icons	4
Getting Started	9
Using this Guide	9
Finding Additional Information	10
Safety and Performance Information	10
Cisco Product Security Overview	11
Accessibility Features	11
Connecting Your Phone	12
An Overview of Your Phone	15
Understanding Buttons and Hardware	15
Understanding Lines and Calls	18
Understanding Line and Call Icons	19
Understanding Phone Screen Features	20
Cleaning the Phone Screen	20
Understanding Feature Buttons and Menus	21
Accessing the Help System on Your Phone	21
Understanding Feature Availability	22
Understanding SIP vs. SCCP	23
Basic Call Handling	24
Placing a Call-Basic Options	24
Placing a Call-Additional Options	25
Answering a Call	26
Ending a Call	28
Using Hold and Resume	28
Using Mute	29
Switching Between Multiple Calls	30
Switching an In-Progress Call to Another Phone	30
Viewing Multiple Calls	30
Transferring Calls	31
Sending a Call to a Voice Message System	32
Forwarding Calls to Another Number	33
Using Do Not Disturb	34
Making Conference Calls	35
Using Conference Features	35
Using Conference	35
Using Join	36
Using cBarge	37
Using Meet-Me	37
Viewing or Removing Conference Participants	38
Placing or Receiving Intercom Calls	38
Advanced Call Handling	40
Speed Dialing	40
Picking Up a Redirected Call on Your Phone	41
Storing and Retrieving Parked Calls	42
Logging Out of Hunt Groups	43
Using a Shared Line	43
Understanding Shared Lines	44
Using Barge to Add Yourself to a Shared-Line Call	44
Understanding Barge Features	44
Using Barge Features	45
Preventing Others from Viewing or Barging a Shared-Line Call	46
Using BLF to Determine a Line State	47
Making and Receiving Secure Calls	47
Tracing Suspicious Calls	48
Prioritizing Critical Calls	48
Using Cisco Extension Mobility	50
Managing Business Calls Using a Single Phone Number	50
Using a Handset, Headset, and Speakerphone	53
Obtaining a Headset	54
Using AutoAnswer	54
Using Call Logs and Directories	55
Using Call Logs	55
Directory Dialing	57
Using Corporate Directory on Your Phone	57
Using Personal Directory on Your Phone	58
Changing Phone Settings	61
Customizing Rings and Message Indicators	61
Customizing the Phone Screen	62
Accessing Voice Messages	63
Using the User Options Web Pages	64
Accessing Your User Options Web Pages	64
Configuring Features and Services on the Web	65
Using Personal Directory on the Web	65
Using Your Personal Address Book on the Web	65
Configuring Fast Dials on the Web	66
Using the Address Book Synchronization Tool	67
Setting Up Speed Dials on the Web	67
Setting Up Phone Services on the Web	68
Controlling User Settings on the Web	69
Controlling Line Settings on the Web	70
Setting Up Phones and Access Lists for Mobile Connect	72
Using Cisco WebDialer	75
Understanding Additional Configuration Options	77
Troubleshooting Your Phone	79
General Troubleshooting	79
Viewing Phone Administration Data	80
Using the Quality Reporting Tool	80
Cisco One-Year Limited Hardware Warranty Terms	81