Cisco 7941G-GE Phone Guide - Page 32

24

OL-14683-01

Tips

•

If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press

Transfer

and then hang up.

•

If on-hook transfer is

not

enabled on your phone, hanging up without pressing

Transfer

again

places the call on hold.

•

You cannot use

Transfer

to redirect a call on hold. Press

Resume

to remove the call from hold

before transferring it.

Sending a Call to a Voice Message System

You can use

iDivert

to send an active, ringing, or on-hold call to your voice message system. Depending

on the type of call and your phone configuration, you can also use

iDivert

to send the call to another

party's voice message system.

•

If the call was originally sent to someone else's phone,

iDivert

allows you to redirect the call either

to your own voice message system or to the original called party’s voice message system. Your

system administrator must make this option available to you.

•

If the call was sent to you directly (not transferred or forwarded to you), or if your phone is does

not support the option described above, using

iDivert

redirects the call to your voice message

system.

If you want to...

Then...

Send an active, ringing, or on-hold call

to a voice message system

Press

iDivert

. One of two things occurs:

•

The call is transferred to your voice message system.

•

Your phone screen displays a menu that allows you to

choose between your voice message system or the voice

message system of the original called party. Choose an

option to redirect the call.

Transfer two current calls

to each other (direct

transfer) without staying on

the line (SCCP phones only)

1.

Scroll to highlight any call on the line.

2.

Press

Select

.

3.

Repeat this process for the second call.

4.

With one of the selected calls highlighted, press

DirTrfr

. (To

display

DirTrfr

, you might need to press

more

.)

The two calls connect to each other and drop you from the call.

Note

If you want to stay on the line with the callers, use

Join

instead.

Redirect a call to a voice

message system

Press

iDivert

. For more information, see

Sending a Call to a Voice

Message System, page 24

.

If you want to...

Then...

Section	Page
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)	1
Quick Reference	3
Softkey Definitions	3
Phone Screen Icons	4
Button Icons	4
Getting Started	9
Using this Guide	9
Finding Additional Information	10
Safety and Performance Information	10
Cisco Product Security Overview	11
Accessibility Features	11
Connecting Your Phone	12
An Overview of Your Phone	15
Understanding Buttons and Hardware	15
Understanding Lines and Calls	18
Understanding Line and Call Icons	19
Understanding Phone Screen Features	20
Cleaning the Phone Screen	20
Understanding Feature Buttons and Menus	21
Accessing the Help System on Your Phone	21
Understanding Feature Availability	22
Understanding SIP vs. SCCP	23
Basic Call Handling	24
Placing a Call-Basic Options	24
Placing a Call-Additional Options	25
Answering a Call	26
Ending a Call	28
Using Hold and Resume	28
Using Mute	29
Switching Between Multiple Calls	30
Switching an In-Progress Call to Another Phone	30
Viewing Multiple Calls	30
Transferring Calls	31
Sending a Call to a Voice Message System	32
Forwarding Calls to Another Number	33
Using Do Not Disturb	34
Making Conference Calls	35
Using Conference Features	35
Using Conference	35
Using Join	36
Using cBarge	37
Using Meet-Me	37
Viewing or Removing Conference Participants	38
Placing or Receiving Intercom Calls	38
Advanced Call Handling	40
Speed Dialing	40
Picking Up a Redirected Call on Your Phone	41
Storing and Retrieving Parked Calls	42
Logging Out of Hunt Groups	43
Using a Shared Line	43
Understanding Shared Lines	44
Using Barge to Add Yourself to a Shared-Line Call	44
Understanding Barge Features	44
Using Barge Features	45
Preventing Others from Viewing or Barging a Shared-Line Call	46
Using BLF to Determine a Line State	47
Making and Receiving Secure Calls	47
Tracing Suspicious Calls	48
Prioritizing Critical Calls	48
Using Cisco Extension Mobility	50
Managing Business Calls Using a Single Phone Number	50
Using a Handset, Headset, and Speakerphone	53
Obtaining a Headset	54
Using AutoAnswer	54
Using Call Logs and Directories	55
Using Call Logs	55
Directory Dialing	57
Using Corporate Directory on Your Phone	57
Using Personal Directory on Your Phone	58
Changing Phone Settings	61
Customizing Rings and Message Indicators	61
Customizing the Phone Screen	62
Accessing Voice Messages	63
Using the User Options Web Pages	64
Accessing Your User Options Web Pages	64
Configuring Features and Services on the Web	65
Using Personal Directory on the Web	65
Using Your Personal Address Book on the Web	65
Configuring Fast Dials on the Web	66
Using the Address Book Synchronization Tool	67
Setting Up Speed Dials on the Web	67
Setting Up Phone Services on the Web	68
Controlling User Settings on the Web	69
Controlling Line Settings on the Web	70
Setting Up Phones and Access Lists for Mobile Connect	72
Using Cisco WebDialer	75
Understanding Additional Configuration Options	77
Troubleshooting Your Phone	79
General Troubleshooting	79
Viewing Phone Administration Data	80
Using the Quality Reporting Tool	80
Cisco One-Year Limited Hardware Warranty Terms	81

Cisco 7941G-GE Phone Guide - Page 32

Sending a Call to a Voice Message System

Page 32 highlights