D-Link DCS-3220G Product Manual - Page 125

Frequently Asked Questions continued - the web page cannot be found help

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Frequently Asked Questions (continued) Q: Can the Internet Camera be setup as a PC-cam on a computer? A: No, the DCS-3220G Internet Camera is used only on an wireless 802.11g, Ethernet or Fast Ethernet network. The D-Link DSB-C110, DSB-C310 can be used as a PC Camera (Webcam). Q: Can the DCS-3220G be connected to the network if it consists of only private IP addresses? A: Yes, the Internet Camera can be connected to a LAN with private IP addresses. Q: Can the DCS-3220G be installed and work if a firewall exists on the network? A: If a firewall exists on the network, port 80 is open for ordinary data communication. The DCS-3220G uses port 5001 for control and synchronization, port 5002 for streaming audio and port 5003 for streaming video. These ports (or the ports you specify from the Advanced > Network Tab in the Configuration screen if you change the default ports) need to be opened on the firewall. See page 37 for detailed information. Q: Why am I unable to access the DCS-3220G from a Web browser? A1: If a router or firewall is used on the network, the correct ports for the DCS-3220G may not be configured on the router or firewall. To correct the problem, you need to determine if the DCS-3220G is behind a router or firewall and if the router or firewall is properly configured for the ports the DCS-3220G is using. Refer to Page 27 for help in opening the correct ports on a router or firewall for use with the DCS-3220G. A2: Other possible problems might be due to the network cable. Try replacing your network cable. Test the network interface of the product by connecting a local computer to the unit, utilizing a Ethernet crossover cable. If the problem is not solved the Internet Camera might be faulty. Q: Why does the Internet Camera work locally but not externally? A1: This might be caused by network firewall protection. The firewall may need to have some settings changed in order for the Internet Camera to be accessible outside your local LAN. Check with the Network Administrator for your network. A2: Make sure that the Internet Camera isn't conflicting with any Web server you may have running on your network. A3: The default router setting might be a possible reason. Check that the configuration of the router settings allow the Internet Camera to be accessed outside your local LAN. See page 27 for detailed information. 125

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125
Q:
Can the Internet Camera be setup as a PC-cam on a computer?
A:
No, the
DCS-3220G
Internet Camera is used only on an wireless 802.11g,
Ethernet or Fast Ethernet network. The D-Link DSB-C110, DSB-C310 can be
used as a PC Camera (Webcam).
Q
:
Can the DCS-3220G be connected to the network if it consists of only
private IP addresses?
A:
Yes, the Internet Camera can be connected to a LAN with private IP addresses.
Q:
Can the DCS-3220G be installed and work if a firewall exists on the
network?
A:
If a firewall exists on the network, port 80 is open for ordinary data
communication. The
DCS-3220G
uses port 5001 for control and
synchronization, port 5002 for streaming audio and port 5003 for streaming
video. These ports (or the ports you specify from the
Advanced > Network
Tab in the Configuration screen if you change the default ports) need to be
opened on the firewall. See page 37 for detailed information.
Q:
Why am I unable to access the DCS-3220G from a Web browser?
A1:
If a router or firewall is used on the network, the correct ports for the
DCS-3220G
may not be configured on the router or firewall. To correct the
problem, you
need to determine if the
DCS-3220G
is behind a router or firewall
and if the router or firewall is properly configured for the ports the
DCS-3220G
is using. Refer to Page 27 for help in opening the correct ports on a router or
firewall for use with the
DCS-3220G
.
A2:
Other possible problems might be due to the network cable. Try replacing
your network cable. Test the network interface of the product by connecting a
local computer to the unit, utilizing a Ethernet crossover cable. If the problem is
not solved the Internet Camera might be faulty.
Q:
Why does the Internet Camera work locally but not externally?
A1:
This might be caused by
network firewall protection. The firewall may need
to have some settings changed in order for the Internet Camera to be accessible
outside your local LAN. Check with the Network Administrator for your network.
A2:
Make sure that the Internet Camera isn’t conflicting with any Web server
you may have running on your network.
A3:
The default router setting might be a possible reason. Check that the
configuration of the router settings allow the Internet Camera to be accessed
outside your local LAN. See page 27 for detailed information.
Frequently Asked Questions (continued)