Dell 32 4K UHD Gaming G3223Q G3223Q Monitor Users Guide - Page 62

Common problems, Common, Symptoms, What You, Experience, Possible Solutions

Get Dell 32 4K UHD Gaming G3223Q PDF manuals and user guides View all Dell 32 4K UHD Gaming G3223Q manuals
Add to My Manuals
Save this manual to your list of manuals

Page 62 highlights

Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common Symptoms No Video/ Power LED off No Video/ Power LED on Missing Pixels Stuck-on Pixels Brightness Problems Safety Related Issues What You Experience Possible Solutions No picture • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is pressed. • Ensure that the correct input source is selected in the Input Source menu. No picture or no • Increase brightness and contrast controls via brightness OSD. • Perform monitor self-test feature check. • Check for bent or broken pins in the video cable connector. • Run the built-in diagnostics. • Ensure that the correct input source is selected in the Input Source menu. LCD screen has • Turn off the monitor and turn it on again. spots • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: https://www.dell.com/pixelguidelines LCD screen has • Turn off the monitor and turn it on again. bright spots • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and PixelPolicy, see Dell Support site at: https://www.dell.com/pixelguidelines Picture too dim • Reset the monitor to factory settings. or too bright • Adjust brightness and contrast controls via OSD. Visible signs of • Do not perform any troubleshooting steps. smoke or sparks • Contact Dell immediately. 62 | Troubleshooting

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
62
|
Troubleshooting
Common problems
The following table contains general information about common monitor problems you
might encounter and the possible solutions:
Common
Symptoms
What You
Experience
Possible Solutions
No Video/
Power LED off
No picture
• Ensure that the video cable connecting the
monitor and the computer is properly connected
and secure.
• Verify that the power outlet is functioning
properly using any other electrical equipment.
• Ensure that the power button is pressed.
• Ensure that the correct input source is selected
in the
Input Source
menu.
No Video/
Power LED on
No picture or no
brightness
• Increase brightness and contrast controls via
OSD.
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video cable
connector.
• Run the built-in diagnostics.
• Ensure that the correct input source is selected
in the
Input Source
menu.
Missing Pixels
LCD screen has
spots
• Turn off the monitor and turn it on again.
• Pixel that is permanently off is a natural defect
that can occur in LCD technology.
• For more information on Dell Monitor Quality and
Pixel Policy, see Dell Support site at:
Stuck-on Pixels
LCD screen has
bright spots
• Turn off the monitor and turn it on again.
• Pixel that is permanently off is a natural defect
that can occur in LCD technology.
• For more information on Dell Monitor Quality and
PixelPolicy, see Dell Support site at:
Brightness
Problems
Picture too dim
or too bright
• Reset the monitor to factory settings.
• Adjust brightness and contrast controls via OSD.
Safety Related
Issues
Visible signs of
smoke or sparks
• Do not perform any troubleshooting steps.
• Contact Dell immediately.