Dell 32 4K UHD Gaming G3223Q G3223Q Monitor Users Guide - Page 64

Product specific problems, Problem, What you, experience, Possible solutions, Aspect Ratio, Display

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Page 64 highlights

Product specific problems Problem Screen image is too small What you experience Possible solutions Image is centered on • Check the Aspect Ratio setting in the screen, but does not Display menu OSD. fill entire viewing area • Reset the monitor to factory settings. Cannot OSD does not appear • Turn off the monitor, unplug the power cable, adjust the on the screen plug it back, and then turn on the monitor. monitor with • The OSD menu may be locked. Press and hold the buttons the fourth button (the Brightness/Contrast on the front shortcut key by default) below the joystick panel button for 4 seconds to unlock. No Input No picture, the LED Signal when light is white user controls are pressed • Check the signal source. Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard. • Check whether the signal cable is plugged in properly. Connect the signal cable again, if necessary. • Reset the computer or video player. The picture does not fill the entire screen The picture cannot fill • Due to different video formats (aspect ratio) of the height or width DVDs, the monitor may display in full screen. of the screen • Run the built-in diagnostics. No image when using DP connection to the PC Black screen • Verify which DP standard (DP 1.1a or DP 1.4) your graphics card is certified to. Download and install the latest graphics card driver. • Some DP 1.1a graphics card cannot support DP 1.4 monitors. Loss of functionality or abnormal behavior with legacy devices on HDMI2.1 connection Missing option or unable to turn on HDR under Windows Display Setting; Loss of audio or unable to detect audio device; Loss of visual while playing a video • Ensure the graphic card drivers are updated with latest version from the manufacturer's website. • In the absence of possible solutions, follow these steps to improve compatibility with legacy devices. • Go to OSD menu, under Input Source (HDMI1/HDMI2) selection, press and hold joystick key for 8 sec, Select Yes to prompt. Repeat steps to restore back to normal. 64 | Troubleshooting

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Troubleshooting
Product specific problems
Problem
What you
experience
Possible solutions
Screen
image is too
small
Image is centered on
screen, but does not
fill entire viewing area
• Check the
Aspect Ratio
setting in the
Display
menu OSD.
• Reset the monitor to factory settings.
Cannot
adjust the
monitor with
the buttons
on the front
panel
OSD does not appear
on the screen
• Turn off the monitor, unplug the power cable,
plug it back, and then turn on the monitor.
• The OSD menu may be locked. Press and hold
the fourth button (the
Brightness/Contrast
shortcut key by default) below the joystick
button for 4 seconds to unlock.
No Input
Signal when
user controls
are pressed
No picture, the LED
light is white
• Check the signal source. Ensure the computer
is not in the power saving mode by moving the
mouse or pressing any key on the keyboard.
• Check whether the signal cable is plugged
in properly. Connect the signal cable again, if
necessary.
• Reset the computer or video player.
The picture
does not fill
the entire
screen
The picture cannot fill
the height or width
of the screen
• Due to different video formats (aspect ratio) of
DVDs, the monitor may display in full screen.
• Run the built-in diagnostics.
No image
when
using DP
connection
to the PC
Black screen
• Verify which DP standard (DP 1.1a or DP 1.4)
your graphics card is certified to. Download
and install the latest graphics card driver.
• Some DP 1.1a graphics card cannot support DP
1.4 monitors.
Loss of
functionality
or abnormal
behavior
with legacy
devices on
HDMI2.1
connection
Missing option or
unable to turn on
HDR under Windows
Display Setting;
Loss of audio or
unable to detect
audio device;
Loss of visual while
playing a video
• Ensure the graphic card drivers are updated
with latest version from the manufacturer’s
website.
• In the absence of possible solutions, follow
these steps to improve compatibility with
legacy devices.
• Go to OSD menu, under
Input Source
(HDMI1/HDMI2)
selection, press and hold
joystick key for 8 sec, Select Yes to prompt.
Repeat steps to restore back to normal.