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Dell 3330dn User Guide - Page 153

Appendix, Dell Technical Support Policy, Contacting Dell

UPC - 884116017233

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Appendix Dell Technical Support Policy Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support. Additional technical support options may be available for purchase. Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus). Contacting Dell You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information. You can contact Dell electronically using the following addresses: • World Wide Web www.dell.com/ www.dell.com/ap/ (Asian/Pacific countries only) www.dell.com/jp/ (Japan only) www.euro.dell.com (Europe only) www.dell.com/la/ (Latin American and Caribbean countries) www.dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your email address as your password. • Electronic Support Service [email protected] [email protected] [email protected] (Latin America and Caribbean countries only) [email protected] (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) • Electronic Quote Service [email protected] (Asian/Pacific countries only) [email protected] (Canada only) Appendix 153

Section	Page
Contents	2
Safety information	9
Learning about the printer	11
Finding information about the printer	11
Printer configurations	12
Understanding the printer control panel	14
Using the standard exit bin and paper stop	17
Additional printer setup	19
Selecting a location for the printer	19
Installing internal options	20
Available internal options	20
Accessing the system board to install internal options	20
Installing a memory card	21
Installing a flash memory or firmware card	23
Installing hardware options	25
Installing an optional drawer	25
Attaching cables	26
Installing the printer on a wired network	27
Installing printer software	29
Verifying printer setup	30
Printing a menu settings page	30
Printing a network setup page	30
Loading paper and specialty media	32
Setting the Paper Size and Paper Type	32
Configuring Universal paper settings	32
Loading trays	33
Using the multipurpose feeder	38
Linking and unlinking trays	42
Linking trays	42
Unlinking trays	43
Assigning a Custom Type <x> name	43
Changing a Custom Type <x> name	44
Paper and specialty media guidelines	45
Paper guidelines	45
Paper characteristics	45
Unacceptable paper	46
Selecting paper	46
Selecting preprinted forms and letterhead	46
Using recycled paper and other office papers	47
Storing paper	47
Supported paper sizes, types, weights, and capacities	48
Paper sizes supported by the printer	48
Paper types and weights supported by the printer	49
Paper capacities	50
Software overview	51
Status Monitor Center	51
Driver Profiler	51
Dell Printer Alert Utility	51
Installing the optional XPS driver	52
Dell Toner Management System	53
Printing Status Window	53
Dell Printer Supplies Reorder Application	53
Printing	54
Printing a document	54
Printing on specialty media	55
Tips on using letterhead	55
Tips on using transparencies	56
Tips on using envelopes	57
Tips on using labels	57
Tips on using card stock	58
Printing confidential and other held jobs	58
Holding jobs in the printer	58
Printing confidential and other held jobs	59
Printing information pages	60
Printing a font sample list	60
Printing a directory list	60
Printing the print quality test pages	61
Canceling a print job	61
Canceling a print job from the printer control panel	61
Canceling a print job from the computer	61
Clearing jams	63
Avoiding jams	63
Accessing jam areas	64
200 paper jam	65
201 paper jam	66
202 paper jam	67
231 paper jam	69
233 paper jam	70
234 paper jam	70
235 paper jam	71
242 paper jam	71
251 paper jam	72
Understanding printer menus	74
Menus list	74
Paper menu	75
Default Source menu	75
Paper Size/Type menu	75
Configure MP menu	78
Substitute Size menu	79
Paper Texture menu	79
Paper Weight menu	80
Paper Loading menu	82
Custom Types menu	83
Universal Setup menu	83
Reports menu	84
Reports menu	84
Network/Ports menu	85
Active NIC menu	85
Standard Network or Network <x> menus	86
Reports menu (under the Network/Ports menu)	87
Network Card menu	87
TCP/IP menu	88
IPv6 menu	89
AppleTalk menu	89
NetWare menu	90
USB menu	91
Parallel menu	92
SMTP Setup menu	94
Security menu	95
Miscellaneous menu	95
Confidential Print menu	96
Security Audit Log menu	96
Set Date/Time menu	97
Settings menu	98
General Settings menu	98
Setup menu	101
Finishing menu	102
Quality menu	104
Utilities menu	105
XPS menu	105
PDF menu	106
PostScript menu	106
PCL Emul menu	106
HTML menu	109
Image menu	110
Understanding printer messages	111
List of status and error messages	111
Activating Menu Changes	111
Busy	111
Busy ...	111
Calibrating	111
Cancel not available	111
Canceling	111
Cartridge Low	111
Cartridge Nearly Low	111
Cartridge Life Exceeded	112
Change <src> to <x>	112
Clearing job accounting statistics	112
Close front door	112
Defragmenting Flash DO NOT POWER OFF	112
Deletion complete	112
Deletion failed	112
Deleting held jobs	112
Disabling Menus	112
DO NOT TOUCH Reading flash data DO NOT POWER OFF	113
Enabling Menus	113
Flushing buffer	113
Formatting Flash DO NOT POWER OFF	113
Hex Trace	113
Hex Trace Ready	113
Invalid Engine Code	113
Invalid Network Code	113
Load manual feeder with <x>	113
Load <src> with <x>	114
Maintenance	114
Menu access turned off by system administrator	114
Menus are Disabled	114
Must be in Ready state to enter menus	114
Narrow media enabled	114
Network/Network <x>/Network <x>, <y>	114
No jobs to cancel	115
Not Ready	115
Parallel/Parallel <x>	115
PC Kit Life Warning	115
[PJL RDYMSG]	115
Power Saver	115
Printing	115
Programming flash DO NOT POWER OFF	115
Programming System Code DO NOT POWER OFF	116
Ready	116
Remote Management Active DO NOT POWER OFF	116
Remove paper from standard bin	116
Remove paper from standard output bin	116
Replace Cartridge	116
Replace PC Kit	116
Resetting the printer	116
Resetting without replacing may affect print quality.	116
Restoring Factory Defaults	117
Routine maintenance needed	117
Standard Bin Full	117
Stopping	117
Submitting selection	117
Too many failed panel logins	117
Tray <x> disabled	117
Tray <x> Missing	117
USB/USB <x>	117
Waiting, too many events … DO NOT POWER OFF	118
30.yy Invalid refill, change cartridge	118
31.yy Replace defective or missing cartridge	118
32.yy Cartridge part number unsupported by device	118
34 Short paper	118
35 Insufficient memory to support Resource Save feature	118
37 Insufficient memory for Flash Memory Defragment operation	119
37 Insufficient memory to collate job	119
37 Insufficient memory, some Held Jobs were deleted	119
38 Memory full	119
39 Complex page, some data may not have printed	119
42.xy Cartridge region mismatch	119
50 PPDS font error	120
51 Defective flash detected	120
52 Not enough free space in flash memory for resources	120
53 Unformatted flash detected	120
54 Standard network software error	120
56 Standard parallel port disabled	120
56 Standard USB port disabled	121
58 Too many flash options installed	121
80 Routine maintenance needed	121
84 PC Kit life warning	121
84 Replace PC Kit	121
88.yy Cartridge is low	121
88.yy Cartridge nearly low	121
88.yy Replace cartridge	121
200.yy Paper jam	122
201.yy Paper jam	122
202.yy Paper jam	122
231.yy Paper jam	122
233.yy Paper jam	123
234.yy Paper jam	123
235.yy Paper jam	123
24x.yy Paper jam	123
251.yy Paper jam	124
900–999 Service <message>	124
1565 Emulation error, load emulation option	124
Maintaining the printer	125
Cleaning the exterior of the printer	125
Storing supplies	125
Conserving supplies	126
Checking the status of supplies from a network computer	126
Ordering supplies	126
Printer attached to a network	126
Printer attached locally to a computer	127
Replacing supplies	127
Replacing the toner cartridge	127
Replacing the photoconductor kit	129
Moving the printer	132
Moving the printer to another location	132
Administrative support	133
Using the Embedded Web Server	133
Checking the virtual display	133
Checking the device status	133
Viewing reports	133
Configuring supply notifications	134
Modifying confidential print settings	134
Adjusting Power Saver	134
Setting up e-mail alerts	135
Restoring the factory default settings	136
Troubleshooting	137
Solving basic printer problems	137
Printer control panel display is blank or displays only diamonds	137
Solving printing problems	137
Jobs do not print	137
Confidential and other held jobs do not print	138
Multiple-language PDFs do not print	138
Job takes longer than expected to print	139
Job prints from the wrong tray or on the wrong paper	139
Incorrect characters print	139
Tray linking does not work	139
Large jobs do not collate	140
Unexpected page breaks occur	140
Envelope seals when printing	140
Solving option problems	140
Option does not operate correctly or quits after it is installed	140
Drawers	141
Flash memory card	141
Memory card	141
Solving paper feed problems	142
Paper frequently jams	142
Paper jam message remains after jam is cleared	142
Page that jammed does not reprint after you clear the jam	142
Solving print quality problems	143
Isolating print quality problems	143
Blank pages	144
Characters have jagged or uneven edges	144
Clipped images	144
Gray background	145
Ghost images	145
Incorrect margins	146
Paper curl	146
Print is too dark	147
Print is too light	148
Skewed print	149
Toner fog or background shading appears on the page	149
Toner rubs off	149
Toner specks	150
Transparency print quality is poor	150
Streaked horizontal lines	150
Streaked vertical lines	151
Solid black or white streaks appear on transparencies or paper	152
Embedded Web Server does not open	152
Check the network connections	152
Check the network settings	152
Appendix	153
Dell Technical Support Policy	153
Contacting Dell	153
Warranty and Return Policy	154