Dell 5310n Service Manual - Page 108

User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 202 .92 202 .93 202 .94 202 .96 231 .00 Exit sensor covered too long. Fuser page count is not available. Page may be jammed in the fuser exit or redrive area. • Make sure the redrive door is complete closed. • Check the fuser for any signs of wear or contamination. If any are found, replace the fuser assembly. See "Fuser assembly removal" on page 4-27. • Turn media over to reduce +W curl. • Check upper redrive diverter and diverter spring for any signs of damage, a loose spring, or binding parts. Repair the redrive as necessary. • Check any installed output options(s) that may be installed for correct installation and alignment. • The fuser exit sensor may not be functioning properly. Go to "Fuser exit sensor service check" on page 2-92. Page is covering narrow media sensor during warm up. Fuser count is not available. • If page is not visible from front or rear of the printer, a partial piece of a page may be torn off in the fuser covering the narrow media sensor. • The narrow media sensor or flag may be dislodged or damaged. Check the fuser and area around the fuser assembly for any signs of debris or pieces of paper or media. Exit sensor may have bounced. Fuser page count is not available. Exit sensor assembly. Go to "Fuser exit sensor service check" on page 2-92. Page is covering the exit sensor during warm up. Fuser page count is not available. Something is keeping the exit sensor in a covered position. A page may not have been cleared from a prior jam. Check the fuser and area around the fuser assembly for any signs of debris or pieces of paper or media. Paper did not arrive at the duplex input sensor but did leave the printer exit sensor. • Duplex rear door not fully latched. • Printer diverter not functioning correctly. • Duplex feed system not working correctly. • Printer and duplex not aligned. • Make sure the duplex assembly rear door is properly latched. • Check upper redrive diverter and diverter spring for any signs of damage, a loose spring, or binding parts. Repair the redrive as necessary. • Check duplex unit for correct installation and alignment to the printer. • If available, try another duplex unit. If none is available, go to "231.xx Jam displays on the operator panel" on page 2-83. 2-66 Service Manual