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Dell 5310n Service Manual - Page 157

Tray 1 not recognized as being installed; unable to clear, message, Tray 1 Missing

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Tray 1 not recognized as being installed; unable to clear Tray 1 Missing message FRU 1 Tray 1 Action Check Tray 1 for damaged or broken autosize fingers. Check for anything that would prevent the autosize fingers from activating the paper activate springs and ITC switches. 2 W S 1 W S 0 W S LGL A4 LTREXBE5C A5 2 Integrated card/ autocompensator cable 3 System board If a problem is found, repair or replace the tray assembly. If no problem is found, go to step 2. Check for correct installation of the cable at J26 on the system board. If installed correctly, go to step 3. If incorrectly installed, install and recheck the printer. Check the continuity between J26-2 on the system board and ground. It should measure approximately 0 ohms. Diagnostic information 2-115

Section	Page
Dell_5210n_5310n_Service_Manual_14Jan2010	1
Dell 5210n, 5310n Service Manual	1
Copyright notice	2
Table of contents	3
Laser notices	11
Laser notice	11
Laser	11
Avis relatif à l’utilisation de laser	11
Avvertenze sui prodotti laser	12
Avisos sobre el láser	12
Declaração sobre Laser	12
Laserinformatie	13
Lasermeddelelse	13
Huomautus laserlaitteesta	13
Laser-notis	14
Laser-melding	14
Avís sobre el Làser	14
Japanese Laser Notice	15
Korean Laser Notice	16
Safety information	17
Consignes de sécurité	17
Norme di sicurezza	17
Sicherheitshinweise	18
Pautas de Seguridad	18
Informações de Segurança	18
Informació de Seguretat	19
Preface	20
Definitions	20
1. General information	21
Maintenance approach	21
Options	22
Configured models	23
Specifications	24
Resolution	24
Data streams	24
Print speed and performance print speed	24
Performance	24
Time to first print	24
Memory configuration	25
Operating clearances	25
Dimensions	26
Power requirements	27
Electrical specifications	27
Environment	28
Acoustics	28
Media specifications	29
Paper and specialty media guidelines	29
Supported print media	29
Selecting print media	36
Paper	36
Paper characteristics	36
Weight	36
Unacceptable paper	36
Transparencies	37
Selecting transparencies	37
Envelopes	37
Labels	38
Card stock	39
Storing print media	39
Avoiding jams	40
Print area	40
Tools required	40
Acronyms	41
2. Diagnostic information	43
Start	43
Symptom tables	43
Service errors (9xx.xx’s)	43
User status and attendance messages	43
Additional information	43
Understanding the printer operator panel	44
Understanding the menus	45
Power-On Self Test (POST) sequence	46
Symptom tables	47
Base printer symptoms	47
High-capacity feeder (2000-sheet) symptoms	47
Paper tray symptoms	48
Duplex option symptoms	48
Envelope feeder symptoms	48
Output expander	48
StapleSmart finisher	49
Messages and error codes	50
Service error codes	50
User status displays	73
User attendance messages	74
User line 2 link messages	85
Check device connection messages	85
User attendance messages—paper jams and paper handling errors (2xx.xx)	86
Service checks	114
5-Bin mailbox service check	114
900.xx Error code service check	117
927.xx Fan service check	118
Main fan	118
Cartridge fan service check	118
950.00 through 950.29 EPROM mismatch failure	119
950.30 through 950.60 EPROM mismatch failure	120
Charge roll service check	121
Cover closed switch/cable service check	122
Dead machine service check	122
Duplex option service check	124
Envelope feeder service check	126
Fuser service checks	129
920.xx—Cold fuser service check	129
922.xx—Cold fuser check	131
923.xx—Hot fuser service check	132
924.xx—Hot fuser service check	133
925.xx—Hot fuser service check	133
Fuser exit sensor service check	134
Fuser narrow media sensor service check	135
Fuser solenoid service check	137
High-capacity feeder input tray service check	138
High-capacity output stacker service check	143
Input sensor service check	145
Input tray(s) service check	145
Interconnect card service check	147
Main drive service check	148
Operator panel service check	149
One or more operator panel buttons fail	149
No buttons work	149
Operator panel display	150
Options service check	151
Flash Memory Option(s)	151
DRAM Memory Option(s)	151
Hard Disk Option	151
Output bin sensor standard tray service check	152
Output expander service check	153
Paper feed service check	155
Paper size sensing service check	156
Parallel port service check	159
Print quality service check	159
Printhead service check	165
Signature button assembly service check	165
StapleSmart finisher service check	166
System board service check	169
Toner sensor service check	170
Transfer roll service check	171
3. Diagnostic aids	173
Accessing service menus	173
Diagnostics mode	174
Entering Diagnostics mode	174
Available tests	174
Exiting Diagnostics mode	176
REGISTRATION	176
Quick Test	177
PRINT TESTS	178
Input source tests	178
Print quality pages (Prt Quality Pgs)	178
HARDWARE TESTS	179
Panel Test	179
Button Test	179
DRAM Test	179
CACHE Test	180
Parallel Wrap tests	180
Serial Wrap tests	181
DUPLEX TESTS	181
Quick Test (duplex)	181
Top Margin (duplex)	182
Sensor Test (duplex)	182
Motor Test (duplex)	183
Duplex Feed 1	184
Duplex Feed 2	184
INPUT TRAY TESTS	185
Feed Tests (input tray)	185
Sensor Test (input tray)	185
OUTPUT BIN TESTS	186
Feed Tests (output bins)	186
Feed To All Bins	186
Sensor Test (standard output bin)	187
Sensor Test (Output Expander)	187
Sensor Test (high capacity output stacker)	188
Sensor Tests (5-bin mailbox)	188
Diverter Test	188
FINISHER TESTS	189
Staple Test	189
Feed Tests (finisher)	189
Sensor Test (finisher)	189
BASE SENSOR TEST	190
DEVICE TESTS	190
Quick Disk Test	190
Disk Test/Clean	191
Flash Test	191
PRINTER SETUP	192
Defaults	192
Page Count	192
Perm Page Count (permanent page count)	192
Serial Number	192
Envelope Enhance	192
Engine Setting 1 through 4	192
Model Name	192
Configuration ID	193
Edge to Edge	193
Parallel strobe adjustment (Par x Strobe Adj)	193
EP SETUP	194
EP Defaults	194
Fuser Temperature (Fuser Temp)	194
Fuser Page Count	194
Warm Up Time	194
Transfer	194
Print Contrast	194
Charge Roll	194
Gap Adjust	194
EVENT LOG	195
Display Log	195
Print Log	195
Clear Log	196
EXIT DIAGNOSTICS	196
Configuration menu (CONFIG MENU)	197
Entering Configuration Menu	197
Available menus	197
Maintenance page count (Maint Cnt Value)	197
Maintenance page counter reset (Reset Maint Cnt)	198
Print quality pages (Prt Quality Pgs)	198
SIZE SENSING	199
Panel Menus	199
PPDS Emulation	199
Download Emuls	199
Demo Mode	199
Factory Defaults	200
Energy Conserve	200
EVENT LOG	200
Paper Prompts	200
Env Prompts	200
Jobs On Disk	200
Disk Encryption	200
Font Sharpening	201
LCD Brightness	201
LCD Contrast	201
Exit Config Menu	201
Additional useful menu locations	201
Hex Trace	201
Menu settings page	202
Printing menu settings page	202
Theory	203
Autocompensator operation	203
Autoconnect system, paper tray options, envelope feeder—electrical	204
Autoconnect cabling and connectors	204
Duplex Option	204
Option microcode	204
Print quality troubleshooting	205
Paper feed jams	209
Access doors and trays	209
Clearing printer jams	209
250 Paper Jam Check MP Feeder	210
260 Paper Jam Check Env Feeder	211
23x and 24x jams	212
200 and 201 Paper Jam Remove Cartridge	213
202 Paper Jam Open Rear Door	215
23x Paper Jam Open Duplex Rear Door	216
270 and 280 Paper Jams	217
27x Paper Jam Check Bin x	217
28x Paper Jam Check Finisher	218
Clearing staple jams	220
4. Repair information	223
Handling ESD-sensitive parts	223
Adjustment procedures	224
Fuser solenoid adjustment	224
Gap adjustment	224
Printhead assembly adjustment	224
Paper alignment assembly adjustment	225
Removal procedures	227
Covers removals	227
Fuser wiper cover assembly removal	227
Redrive cap cover removal	228
Paper support removal	228
Left door removal	229
Redrive door	230
Right cover removal	231
Upper front cover removal	234
Upper front cover latch removal	236
Upper front cover outer bezel removal	237
Multipurpose feeder/lower front cover assembly removal	238
Left cover handle holder removal	239
Right cover handle holder removal	239
Left and right frame extensions	240
Pass thru plate	241
Laser cover removal	242
Bevel gear removal	244
Cartridge duct removal	246
Developer drive assembly removal	247
Developer drive coupler kit removal	248
ESD cover removal	248
Fuser assembly removal	249
Fuser exit sensor removal	251
Fuser exit sensor flag and spring removal	253
Fuser lamp removal	255
Fuser narrow media sensor removal	257
Fuser narrow media flag and spring removal	259
Fuser to LVPS AC cable removal	261
Fuser top cover removal	264
Fuser transfer plate removal	266
Gear release link removal	267
High voltage power supply removal	268
Inner paper deflector assembly removal	270
Input sensor removal	271
Integrated tray autocompensator assembly removal	272
Integrated tray autocompensator pick roll assembly removal	274
Interconnect card assembly removal	276
Low voltage power supply removal	277
Main fan removal	279
Main drive assembly removal	280
MPF arm assembly removal	283
MPF lower paper deflector	284
MPF pick tire removal	285
MPF solenoid assembly removal	285
Operator panel board removal	289
Operator panel buttons removal	290
Outer shield removal	291
Paper alignment assembly removal	292
Paper bin full sensor flag removal	293
Paper size sensing board removal	294
Power takeoff shaft and spring removal	295
Printhead removal	296
Redrive assembly removal	297
Signature button contact assembly removal	298
System board and inner shield removal	299
Toner sensor removal	300
Transfer roll assembly removal	300
Upper front cover hinge assembly removal	301
Upper paper deflector assembly removal	302
USB board assembly removal	302
5. Connector locations and connections	303
Connections	303
System board	303
Autoconnect	309
Fuser Board	309
High-capacity output stacker board	310
High voltage power supply	311
Interconnect card	311
Low voltage power supply	312
Output expander control board	313
StapleSmart finisher	314
6. Preventive maintenance	317
Safety inspection guide	317
Lubrication specifications	317
Scheduled maintenance	317
Maintenance kit	317
7. Parts catalog	319
How to use this parts catalog	319
Assembly 1: Covers	320
Assembly 2: Frame 1	322
Assembly 3: Frame 2	324
Assembly 4: Frame 3	326
Assembly 5: Printhead	328
Assembly 6: Paper feed—autocompensator	330
Assembly 7: Paper feed—multipurpose feeder	332
Assembly 8: Paper feed—alignment	334
Assembly 9: Integrated 250-sheet paper tray	336
Assembly 10: Integrated 500-sheet paper tray	338
Assembly 11: Drives—Main drive and developer drive	340
Assembly 12: Hot roll fuser	342
Assembly 13: Transfer/charging	344
Assembly 14: Electronics—power supplies	346
Assembly 15: Electronics—card assemblies	348
Assembly 16: Electronics—shields	350
Assembly 17: Cabling diagrams 1	352
Assembly 18: Cabling diagrams 2	353
Assembly 19: Cabling diagrams 3	354
Assembly 20: Cabling diagrams 4	356
Assembly 21: Cabling diagrams 5	358
Assembly 22: Optional 250-sheet paper drawer	360
Assembly 23: Optional 250-sheet paper tray	361
Assembly 24: Optional 500-sheet paper drawer	362
Assembly 25: Optional 500-sheet paper tray	363
Assembly 26: Duplex option	364
Assembly 27: Envelope feeder	365
Assembly 28: Output expander 1	366
Assembly 29: Output expander 2	367
Assembly 30: High-capacity output expander 1	368
Assembly 31: High-capacity output expander 2	369
Assembly 32: High-capacity output expander 3	370
Assembly 33: 5-bin mailbox 1	372
Assembly 34: 5-bin mailbox 2	374
Assembly 35: High-capacity feeder 1	376
Assembly 36: High-capacity feeder 2	378
Assembly 37: High-capacity feeder 3	380
Assembly 38: High-capacity feeder 4	381
Assembly 39: Kiosk—vertical and horizontal paper adapters	382
Assembly 40: StapleSmart finisher I	383
Assembly 41: StapleSmart finisher 2	384
Assembly 42: StapleSmart finisher 3	385
Assembly 43: StapleSmart finisher 4	386
Assembly 44: Options	387
Appendix A—Options and features	389
Installing input options	389
Order of installation	389
Installing a 250-sheet or 500-sheet drawer	389
Installing a duplex unit	391
Installing memory or option cards	392
Accessing the printer system board	393
Removing or installing a memory card	395
Removal	395
Installation	396
Removing or installing a flash memory or firmware card	396
Removal	396
Installation	397
Installing an option card	398
Replacing the shield	399
Printing and using features	399
Canceling a print job	399
Printing the menu settings page	401
Printing a network setup page	401
Printing a font sample list	402
Printing a directory list	402
Printing confidential and held jobs	402
Linking trays	405
Identifying and linking output bins	406
Linking output bins	408
Index	409
Part number index	417
Print defects guide	423
Wiring diagram	424