Dell 968w All In One Wireless Photo Printer User's Guide - Page 120

Troubleshooting

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Troubleshooting Setup Problems Error Messages Avoiding Jams and Misfeeds Paper Problems Printing Problems Copying Problems Scanning Problems Faxing Problems Networking Problems Memory Card Problems Improving Print Quality General Guidelines for Selecting or Loading Print Media If the printer does not work, ensure that the printer is properly connected to the electrical outlet and computer, if using a computer. For more help and to check the latest information on troubleshooting your printer, please visit http://support.dell.com/support. Setup Problems Computer Problems Verify your printer is compatible with your computer. The printer supports Windows Vista™, Windows® XP, and Windows 2000 only. Windows ME, Windows 98, and Windows 95 are not supported by this printer. Make sure you turned on both your printer and your computer. Check the USB cable. Ensure the USB cable is firmly connected to your printer and your computer. Shut down the computer, reconnect the USB cable as shown on the Setting Up Your Printer poster, and then restart the computer. If the software installation screen does not appear automatically, install the software manually. 1. Insert the Drivers and Utilities CD. 2. In Windows Vista, click ® Computer. In Windows XP, click Start® My Computer. In Windows 2000, double-click My Computer from your desktop. 3. Double-click the CD-ROM drive icon, and then double-click setup.exe. 4. When the printer software installation screen appears, click Using a USB cable or Using a wireless network. 5. Follow the instructions on your screen to complete the installation.

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Troubleshooting
Setup Problems
Scanning Problems
Error Messages
Faxing Problems
Avoiding Jams and Misfeeds
Networking Problems
Paper Problems
Memory Card Problems
Printing Problems
Improving Print Quality
Copying Problems
General Guidelines for Selecting or Loading Print Media
If the printer does not work, ensure that the printer is properly connected to the electrical outlet and
computer, if using a computer.
For more help and to check the latest information on troubleshooting your printer, please visit
.
Setup Problems
Computer Problems
Verify your printer is compatible with your computer.
The printer supports Windows Vista™, Windows
®
XP, and Windows 2000 only.
Windows ME, Windows 98, and Windows 95 are not supported by this printer.
Make sure you turned on both your printer and your computer.
Check the USB cable.
Ensure the USB cable is firmly connected to your printer and your computer.
Shut down the computer, reconnect the USB cable as shown on the Setting Up Your Printer poster,
and then restart the computer.
If the software installation screen does not appear automatically, install the software manually.
1. Insert the Drivers and Utilities CD.
2.
In Windows Vista
, click
®
Computer
.
In Windows XP
, click
Start
®
My Computer
.
In Windows 2000
, double-click
My Computer
from your desktop.
3. Double-click the
CD-ROM drive
icon, and then double-click
setup.exe
.
4. When the printer software installation screen appears, click
Using a USB cable
or
Using a
wireless network
.
5. Follow the instructions on your screen to complete the installation.