Dell C3765dnf Dell Multifunction Color Laser Printer Users Guide - Page 541

Action Yes 4 Replace the transfer belt unit, the 2nd BTR, and the retard roller. The task is complete. a Replace the transfer belt unit, the 2nd BTR, and the retard roller. See "Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd BTR), and the Retard Roller." b After you replace the transfer belt unit, the 2nd BTR, and the retard roller, click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Does this solve your problem? No Contact Dell. Vertical blanks Action 1 Clean inside the printer by using the cleaning rod. See "Cleaning the Raster Optical Scanner (ROS) Window." a After the cleaning is completed, click Chart Print on the Diagnosis tab. b Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Does this solve your problem? 2 Ensure the light path is not covered. a Remove the drum cartridges, and keep them in the dark place. See "Removing the Drum Cartridge." b Check the light path, and then remove the shielding. c Re-install the drum cartridges. See "Installing a Drum Cartridge." d Launch the Tool Box, and click Chart Print on the Diagnosis tab. e Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Does this solve your problem? 3 Replace the drum cartridges. a Replace the drum cartridges. See "Replacing the Drum Cartridges." b After you replace the drum cartridges, click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Does this solve your problem? Yes The task is complete. The task is complete. The task is complete. No Go to action 2. Go to action 3. Contact Dell. Troubleshooting Guide 539