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Dell C3765dnf Dell Multifunction Color Laser Printer Users Guide - Page 558

Digital Certificate Problem, Add Roles and Features Wizard

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Cannot scan using WIA on a Microsoft® Windows Server® 2003 computer. Cannot scan using TWAIN or WIA on a Windows Server 2008 or Windows Server 2008 R2 computer. Cannot scan using TWAIN or WIA on a Windows Server 2012 computer. Enable WIA on the computer. To enable WIA: 1 Click Start, point to Administrative Tools, and then click Services. 2 Right-click Windows Image Acquisition (WIA), and then click Start. Install the Desktop Experience feature on the computer. To install Desktop Experience: 1 Click Start, point to Administrative Tools, and then click Server Manager. 2 Under Features Summary, click Add Features. 3 Select the Desktop Experience check box, click Next, and then click Install. 4 Restart the computer. Install the Desktop Experience feature on the computer. To install Desktop Experience: 1 Click Server Manager from the Start screen. The Server Manager screen appears. 2 Under Manage, click Add Roles and Features. Add Roles and Features Wizard appears. 3 Click Next to skip the Before you begin page. 4 Ensure that Role-based or feature-based installation is selected, and then click Next. 5 Ensure that Select a server from the server pool is selected, select the server under Server Pool, and then click Next. 6 Click Next to skip the Select server roles page. 7 Select the Desktop Experience check box under User Interfaces and Infrastructure, and then click Next. 8 Click Confirmation from the list on the left. 9 Select the Restart the destination server automatically if required check box, and then click Install. 10 Restart the computer. Digital Certificate Problem Symptom The LDAP-SSL/TLS Communication setting and the Upload Signed Certificate button are not displayed. The certificate import button is disabled. The certificate details button is disabled. Cause The optional hard disk installed in the printer is not encrypted. SSL communication is disabled. Action Confirm whether the optional hard disk is connected correctly, and confirm whether Data Encryption is enabled from the operator panel or Dell Printer Configuration Web Tool. Create a self-signed certificate and enable SSL. 556 Troubleshooting Guide

Section	Page
Dell™ C3765dnf Multifunction Color Laser Printer	1
Contents	3
A Notes, Cautions, and Warnings 23	3
1 Dell™ C3765dnf Multifunction Color Laser Printer User's Guide 25	3
2 Finding Information 27	3
3 Product Features 31	3
4 About the Printer 33	3
5 Preparing Printer Hardware 41	4
6 Installing Optional Accessories 43	4
7 Connecting Your Printer 71	4
8 Setting the IP Address 83	4
9 Loading Paper 87	5
10 Installing Printer Drivers on Windows® Computers 91	5
11 Installing Printer Drivers on Macintosh Computers 111	5
12 Installing Printer Drivers on Linux Computers (CUPS) 117	5
13 Operator Panel 129	6
14 Dell™ Printer Configuration Web Tool 135	7
15 Understanding the Tool Box Menus 203	8
16 Understanding the Printer Menus 231	8
17 Print Media Guidelines 301	10
18 Loading Print Media 307	11
19 Printing 315	11
20 Copying 329	12
21 Scanning 341	13
22 Faxing 369	13
23 Understanding Your Printer Software 397	15
24 Printing Using ColorTrack (External Authentication) 413	16
25 Using the Server Address Book and Server Phone Book 421	16
26 Using Digital Certificates 423	16
27 Understanding Fonts 435	17
28 Understanding Printer Messages 443	17
29 Specifications 455	17
30 Maintaining Your Printer 463	18
31 Removing Options 503	19
32 Clearing Jams 513	19
33 Troubleshooting Guide 531	19
B Appendix 563	21
Before Beginning	23
Notes, Cautions, and Warnings	25
As for RSA BSAFE	25
Dell™ C3765dnf Multifunction Color Laser Printer User's Guide	27
Conventions	27
Finding Information	29
Product Features	33
About the Printer	35
Front and Rear View	35
Front View	35
Rear View	36
Duplex Automatic Document Feeder (DADF)	37
Space Requirements	37
Operator Panel	38
Additional Components	38
Optional Accessories	38
Non-bundled Items	38
Securing the Printer	39
Ordering Supplies	39
Setting up the Printer (Printer Setup)	41
Preparing Printer Hardware	43
Removing Tape	43
Installing Optional Accessories	45
Installing the Optional Memory Module	45
Updating Your Driver to Detect Memory Module	47
Installing the Optional 550-Sheet Feeder	50
Updating Your Driver to Detect 550-Sheet Feeder	52
Installing the Optional Wireless Adapter	55
Verifying the Contents of the Box	56
Installing the Wireless Adapter Using Video Instructions (Recommended)	56
Installing the Optional Wireless Adapter	57
Determining the Wireless Network Settings	58
Configuring the Optional Wireless Adapter	59
Using Wizard Setup to Configure a Wireless Adapter	59
Using Advanced Setup to Configure a Wireless Adapter	61
Reconfiguring the Wireless Setting	65
Installing the Optional Hard Disk	66
Updating Your Driver to Detect Hard Disk	69
Connecting Your Printer	73
Connecting Printer to Computer or Network	74
Direct Connection	74
Network Connection	75
Connecting the Telephone Line	75
Turning on the Printer	77
Setting Initial Settings on the Operator Panel	77
Setting the IP Address	85
Assigning an IP Address	85
When Using the Easy Setup Navigator	85
When Using the Operator Panel	85
When Using the Tool Box	86
Verifying the IP Settings	87
Verifying the Settings Using Operator Panel	87
Verifying the Settings Using System Settings Report	87
Verifying the Settings Using Ping Command	87
Loading Paper	89
Installing Printer Drivers on Windows® Computers	93
Identifying Printer Driver Pre-install Status	93
Changing the firewall settings before installing your printer	93
Inserting the Software and Documentation Disc	93
Direct Connection Setup	94
Network Connection Setup	97
Network Printer Setup on a Local Network	97
Network Printer Setup on a Remote Network	101
Setting Up for Shared Printing	106
Specifying the Shared Settings of the Printer	106
Point and Print	107
Peer-to-Peer	110
Installing Printer Drivers on Macintosh Computers	113
Installing the Drivers and Software	113
Adding a Printer on Mac OS X 10.5, 10.6, 10.7, or 10.8	113
Adding a Printer on Mac OS X 10.4.11	114
Adding a Printer on Mac OS X 10.3.9	115
Configuring Settings	117
Installing Printer Drivers on Linux Computers (CUPS)	119
Operation on Red Hat Enterprise Linux 5/6 Desktop	119
Setup Overview	119
Installing the Printer Driver	119
Setting Up the Queue	119
Setting the Default Queue	120
Specifying the Printing Options	121
Uninstalling the Printer Driver	121
Operation on SUSE Linux Enterprise Desktop 10	122
Setup Overview	122
Installing the Printer Driver	122
Setting Up the Queue	122
Setting the Default Queue	123
Specifying the Printing Options	123
Setting the Password for Authority as the Printer Administrator	124
Uninstalling the Printer Driver	124
Operation on SUSE Linux Enterprise Desktop 11	124
Setup Overview	124
Installing the Printer Driver	125
Setting Up the Queue	125
Setting the Default Queue	126
Specifying the Printing Options	126
Setting the Password for Authority as the Printer Administrator	127
Uninstalling the Printer Driver	127
Using Your Printer	129
Operator Panel	131
About the Operator Panel	131
About the Main Home Screen	132
Message Field	132
Toner Status Icon	132
Wireless LAN Connection Status Icon	132
Data Status Icon	132
Function Buttons	133
Using the Keyboard Displayed on the Touch Panel	133
Using the Number Pad	134
Number Pad Numbers	134
Changing Numbers or Names	134
Inserting a Pause	135
Printing a Panel Settings Report	135
Changing the Language	135
When Using the Operator Panel	135
When Using the Tool Box	135
Setting the Power Saver Timer Option	135
About the Concurrent Jobs Feature	136
Dell™ Printer Configuration Web Tool	137
Overview	137
Setting Up the Dell Printer Configuration Web Tool	138
Setting Up From Web Browser	138
Setting Up From Operator Panel	139
Starting the Dell Printer Configuration Web Tool	140
Overview of the Menu Items	140
Printer Status	140
Printer Jobs	140
Printer Settings	140
Print Server Settings	140
Copy Printer Settings	141
Print Volume	141
Address Book	141
Printer Information	141
Tray Management	141
E-Mail Alert	141
Set Password	141
Online Help	141
Order Supplies at:	141
Contact Dell Support at:	141
Page Display Format	142
Top Frame	142
Left Frame	143
Right Frame	143
Changing the Settings of the Menu Items	144
Details of the Menu Items	144
Printer Status	147
Printer Jobs	148
Printer Settings	149
Print Server Settings	172
Copy Printer Settings	195
Print Volume	195
Address Book	196
Tray Management	203
Understanding the Tool Box Menus	205
Starting the Tool Box	205
Printer Setting Reports	205
Printer Information	205
Menu Settings	206
Reports	208
TCP/IP Settings	208
Tray Settings	209
Default Settings	209
Fax Settings	211
Panel Language	212
Printer Maintenance	213
System Settings - General	213
System Settings - Timers	215
System Settings - Output Settings	216
Service Tools	217
Tray Management	218
Panel Language	221
TCP/IP Settings	221
Network Settings	222
Copy Defaults	222
Scan Defaults	225
Fax Defaults	226
USB Direct Print Defaults	227
Fax Settings	228
Diagnosis	230
Chart Print	230
Environment Sensor Info	231
Resetting Defaults	231
When Using the Tool Box	231
Understanding the Printer Menus	233
Report / List	233
System Settings	233
Panel Settings	233
PCL Fonts List	233
PCL Macros List	233
PS Fonts List	233
PDF Fonts List	233
Job History	233
Error History	234
Print Meter	234
Color Test Page	234
Protocol Monitor	234
Speed Dial	234
Address Book	234
Server Address	234
Fax Activity	234
Fax Pending	234
Stored Documents	234
Printing a Report/List Using the Operator Panel	235
Printing a Report/List Using the Tool Box	235
Admin Settings	235
Phone Book	235
PCL	235
PostScript	242
PDF	242
Network	244
Fax Settings	249
System Settings	257
Maintenance	266
Secure Settings	271
USB Settings	274
Default Settings	275
Copy Defaults	275
Scan Defaults	276
Fax Defaults	277
USB Direct Print Defaults	277
Tray Management	277
Tray Settings	277
Panel Language	282
Print Menu	282
Private Mailbox	282
Public Mailbox	283
Proof Print	283
Secure Print	283
Secure Fax Receive	284
Copy Menu	284
Copy Tab	284
Quality Tab	287
Output Tab	288
Scan Menu	290
Network	290
Application	290
USB	291
Scan Options	291
WSD Scan	294
E-mail	295
Fax Menu	295
Fax Tab	295
Options Tab	297
Polling Receive	297
Fax Cover Page	297
USB Direct Print Menu	297
Select File to Print	297
USB Direct Print Tab	297
Options Tab	300
ID Card Copy	300
ID Card Copy Tab	300
Quality Tab	300
Panel Lock	301
Enabling the Panel Lock	301
Disabling the Panel Lock	301
Resetting Defaults	301
When Using the Operator Panel	302
Print Media Guidelines	303
Paper	303
Paper Characteristics	303
Recommended Paper	304
Unacceptable Paper	304
Selecting Paper	304
Selecting Pre-Printed Media and Letterheads	305
Selecting Pre-Punched Paper	305
Envelopes	305
Labels	306
Storing Print Media	307
Identifying Print Media and Specifications	307
Supported Paper Sizes	307
Supported Paper Types	308
Paper Type Specifications	308
Loading Print Media	309
Capacity	309
Print Media Dimensions	309
Loading Print Media in Tray1 and the Optional 550-Sheet Feeder	309
Loading Letterhead (Pre-Printed and Pre-Punched Paper)	309
Loading Print Media in the MPF	310
Loading an Envelope in the MPF	312
Envelope #10, Monarch, or DL	313
C5	313
Using the MPF	314
Linking Trays	314
Printing, Copying, Scanning, and Faxing	315
Printing	317
Tips for Successful Printing	317
Tips on Storing Print Media	317
Avoiding Paper Jams	317
Sending a Job to Print	317
Canceling a Print Job	318
Canceling a Job From the Operator Panel	318
Canceling a Job From a Computer Running Windows	318
Duplex Printing	319
Duplex Printing With Duplex Unit	319
Using Booklet Print	319
Using the Stored Print Feature	320
Overview	321
Procedures for Printing Stored Print	322
Printing from USB Memory	323
Supported File Formats	324
Inserting and Removing a USB Memory	324
Printing a File in a USB Memory	324
Printing With Web Services on Devices (WSD)	325
Adding Roles of Printer Services	325
Printer Setup	325
Installing a Printer Driver Using the Add Printer Wizard	326
Printing With AirPrint	327
Setting Up AirPrint on Your Printer	327
Printing via AirPrint	327
Printing With Google Cloud Print™	327
Preparing to Use the Printer with Google Cloud Print	327
Registering the Printer to Your Google Account	328
Printing via Google Cloud Print	328
Printing a Report Page	329
Printer Settings	329
Using the Operator Panel to Change the Printer Settings	329
Using the Dell Printer Configuration Web Tool to Change the Printer Settings	329
Copying	331
Loading Paper for Copying	331
Selecting Paper Tray	331
Preparing a Document	331
Making Copies From the Document Glass	332
Making Copies From the DADF	333
Setting Copy Options	334
Output Color	334
Select Tray	334
Darken / Lighten	335
2 Sided Copying	335
Original Type	336
Sharpness	336
Color Saturation	336
Auto Exposure	336
Collation	337
Reduce / Enlarge	337
Original Size	338
2-Up	339
Margin	340
Using the ID Card Copy	340
Changing the Default Settings	341
Scanning	343
Scanning Overview	343
Scanning - With scanner driver	343
Scanning - Without scanner driver	343
Scanning From the Operator Panel - Scan to Application	345
Scanning from the Operator Panel - WSD Scan	346
Printer Setup for WSD Scan	346
Procedures for WSD Scan	347
Scanning Using the TWAIN Driver	347
Scan Settings Tool	349
IP Address Settings	349
Password Setting	350
Scanning Using the Windows Image Acquisition (WIA) Driver	351
Scanning to a PC or Server via SMB/FTP	353
Overview	353
Procedures	354
Setting a Login Name and a Password (SMB Only)	355
Creating a Shared Folder (SMB Only)	356
Setting a Destination Using an Address Book	361
Sending the Scanned File on the Network	366
Scanning to a USB Memory	366
Types of a USB Memory	366
Procedures	367
Specifying a Folder to Save the Scanned Image	367
Sending an E-Mail With the Scanned Image	368
Setting an E-Mail Alert	368
Registering a New E-Mail Address	369
Sending an E-mail With the Scanned File	369
Faxing	371
Specifying the Fax Initial Settings Using the Easy Setup Navigator	371
Setting Your Country	372
Setting the Printer ID	372
Setting the Time and Date	372
Changing the Clock Mode	373
Setting Sounds	373
Speaker Volume	373
Ringer Volume	373
Specifying the Fax Settings Options	374
Changing the Fax Settings Options	374
Available Fax Settings Options	374
Advanced Fax Settings	378
Sending a Fax	379
Loading an Original Document	379
Adjusting the Document Resolution	380
Adjusting the Document Contrast	381
Sending a Fax From Memory	381
Sending a Fax Manually	382
Confirming Transmissions	383
Automatic Redialing	383
Sending a Delayed Fax	383
Sending a Fax from the Driver (Direct Fax)	384
Example	384
Receiving a Fax	388
About Receiving Modes	388
Loading Paper for Receiving Faxes	388
Receiving a Fax Automatically in the Fax Mode	388
Receiving a Fax Manually in the Telephone Mode	389
Receiving a Fax Automatically in the Telephone / Fax or Ans Machine/Fax	389
Receiving a Fax Manually Using an External Telephone (Remote Receive)	389
Receiving Faxes Using the DRPD	390
Receiving Faxes in the Memory	390
Polling Receive	390
Automatic Dialing	390
Speed Dialing	390
Setting Speed Dial	391
Sending a Fax Using Speed Dial	391
Group Dialing	392
Setting Group Dial	392
Editing Group Dial	392
Sending a Fax Using Group Dial (Multi-address Transmission)	393
Printing a Speed Dial List	393
Phone Book	393
Other Ways to Fax	394
Using the Secure Receiving Mode	394
Using an Answering Machine	395
Using a Computer Modem	395
Printing a Report	396
Changing Setting Options	396
Know Your Printer	397
Understanding Your Printer Software	399
Printer Utility Software	400
Status Window	401
Tool Box	401
Updater	401
Troubleshooting	401
Address Book Editor	401
ScanButton Manager	401
Dell ScanCenter	401
Address Books	401
Types of Address Books	401
Adding and Editing Entries to the Address Books	402
Status Monitor Widget for Macintosh	405
Status Monitor Widget Feature	405
Before Installing the Status Monitor Widget	405
Installing the Status Monitor Widget	405
Opening and Closing the Status Monitor Widget	405
Printer Status Window	406
Order Window	407
Preferences	408
Status Monitor Console for Linux	409
Status Monitor Console Feature	409
Before Installing the Status Monitor Console	409
Installing the Status Monitor Console	409
Starting the Status Monitor Console	410
Printer Selection Window	410
Printer Status Window	411
Dell Supplies Management System Window	412
Service Tag Window	413
Settings Window	413
Printing Using ColorTrack (External Authentication)	415
ColorTrack Settings	415
Dell ColorTrack	415
Authentication System	416
Kerberos Server	417
LDAP Server	418
LDAP Authentication	419
Setting the Printer Driver	420
Dell ColorTrack Mode	420
Specify Group Name	420
Specify Job Owner	421
Job Owner Name	421
Password	421
Using the Server Address Book and Server Phone Book	423
Setting Server Address Book and Server Phone Book	423
Using Digital Certificates	425

Match case Limit results 1 per page

Cannot scan using WIA on a Microsoft

Windows Server

2003 computer.

Enable WIA on the computer.

To enable WIA:

Click

Start

, point to

Administrative Tools

, and then click

Services

Right-click

Windows Image Acquisition (WIA)

, and then click

Start

Cannot scan using TWAIN or WIA on a

Install the Desktop Experience feature on the computer.

Windows Server 2008 or Windows Server

2008 R2 computer.

To install Desktop Experience:

Click

Start

, point to

Administrative Tools

, and then click

Server Manager

Under

Features Summary

, click

Add Features

Select the

Desktop Experience

check box, click

, and then click

Install

Restart the computer.

Cannot scan using TWAIN or WIA on a

Windows Server 2012 computer.

Install the Desktop Experience feature on the computer.

To install Desktop Experience:

Click

Server Manager

from the

Start

screen.

The

Server Manager

screen appears.

Under

Manage

, click

Add Roles and Features

Add Roles and Features Wizard

appears.

Click

to skip the

Before you begin

page.

Ensure that

Role-based or feature-based installation

is selected, and then click

Ensure that

Select a server from the server pool

is selected, select the server under

Server Pool

, and then click

Click

to skip the

Select server roles

page.

Select the

Desktop Experience

check box under

User Interfaces and

Infrastructure

, and then click

Click

Confirmation

from the list on the left.

Select the

Restart the destination server automatically if required

check box, and

then click

Install

Restart the computer.

Digital Certificate Problem

Symptom

Cause

Action

The LDAP-SSL/TLS

Communication setting and the

Upload Signed Certificate button

are not displayed.

The optional hard disk installed in

the printer is not encrypted.

Confirm whether the optional hard disk is

connected correctly, and confirm whether Data

Encryption is enabled from the operator panel or

Dell Printer Configuration Web Tool

The certificate import button is

SSL communication is disabled.

Create a self-signed certificate and enable SSL.

disabled.

The certificate details button is

disabled.

Troubleshooting Guide

556