Dell DR4000 Owner's Manual - Page 131

Troubleshooting a Hard Drive

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If the problem persists after all memory modules have been checked, see "Getting Help" on page 149. Troubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1 Run the appropriate Embedded System diagnostics test. See "Running the Embedded System Diagnostics" on page 140. Depending on the results of the diagnostics test, proceed as needed through the following steps. 2 If installed, remove the front bezel. See "Removing the Front Bezel" on page 59. 3 If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps: a Restart the system and enter the host adapter configuration utility program by pressing for a PERC controller or for a SAS controller. See the documentation supplied with the host adapter for information about the configuration utility. b Ensure that the hard drive(s) have been configured correctly for the RAID array. c Take the hard drive offline and reseat the drive. See "Removing a HotSwap Hard Drive" on page 64 d Exit the configuration utility and allow the system to boot to the operating system. 4 Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information. Troubleshooting Your System 131

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Troubleshooting Your System
131
If the problem persists after all memory modules have been checked,
see "Getting Help
" on page 149
.
Troubleshooting a Hard Drive
CAUTION:
Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
CAUTION:
This troubleshooting procedure can destroy data stored on the
hard drive. Before you proceed, back up all files on the hard drive.
1
Run the appropriate Embedded System diagnostics test. See "Running the
Embedded System Diagnostics" on page 140.
Depending on the results of the diagnostics test, proceed as needed
through the following steps.
2
If installed, remove the front bezel. See "Removing the Front Bezel" on
page 59.
3
If your system has a RAID controller and your hard drives are configured in
a RAID array, perform the following steps:
a
Restart the system and enter the host adapter configuration utility
program by pressing <Ctrl><R> for a PERC controller or
<Ctrl><C> for a SAS controller.
See the documentation supplied with the host adapter for information
about the configuration utility.
b
Ensure that the hard drive(s) have been configured correctly for the
RAID array.
c
Take the hard drive offline and reseat the drive. See "Removing a Hot-
Swap Hard Drive" on page 64
d
Exit the configuration utility and allow the system to boot to the
operating system.
4
Ensure that the required device drivers for your controller card are installed
and are configured correctly. See the operating system documentation for
more information.