Dell EqualLogic PS6610E EqualLogic PS6610 Storage Arrays Hardware Owners Manua - Page 45

7 Troubleshooting Your Array Safety First-For You and Your Array Many repairs must be done only by a certified service technician. You should perform troubleshooting and simple repairs only as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Determining Service Tag Information Each array has an alphanumeric service tag (see Figure 29). You might need to provide this information to customer support when you contact Dell. On the PS6610, the service tag label is located on the right side of the top drawer as you face the array. The service tag label includes a QR code. When scanned by a QR code scanner, the service tag data is used to direct you to a web site containing specific product information for your array. Figure 29: Array Service Tag Obtaining Component Diagnostics You can collect diagnostic information for one or more members of a PS Series group through the Group Manager GUI or the CLI. See the Dell EqualLogic Group Manager Administrator's Guide or the Dell EqualLogic Group Manager CLI Reference Guide for more information. Array Startup Failure If your system halts during startup, check the following areas: 39