Dell Latitude LM Reference and Troubleshooting Guide - Page 81

Log in as user: anonymous, and use your e-mail address as your password. • Electronic Support Service [email protected] • Electronic Quote Service [email protected] • Electronic Information Service [email protected] Commercial Online Services Dell can also be accessed electronically via commercial online services, such as CompuServe®, PRODIGY®, America Online, and the Microsoft Network, by using the following addresses: • CompuServe Type GO DELL. • PRODIGY Select MANUFACTURER'S CORNER; then select DELL. • America Online Use the keyword DELL. • Microsoft Network From the Edit menu, select GO TO, select OTHER PLACES, and then type DELL. Dell Diagnostics Program Every Dell computer comes with Dell diagnostics that can help you determine what is wrong with the computer when it does not operate correctly. This program provides valuable information that can help you fix the problem, or can help Dell technicians should you need to call Dell. See Chapter 4, "Running the Dell Diagnostics," for instructions on using the diagnostics. You can use this diagnostic program to test major components or devices in the computer, if it can boot. AutoTech Service Dell's automated technical support service-AutoTech- provides recorded answers to the questions most frequently asked by Dell customers. When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions. You can even interrupt an AutoTech session and continue the session later. The code number that the AutoTech service gives you allows you to continue your session where you ended it. The information available through AutoTech includes: • Specifications and prices for Dell computers cur- rently on sale • Installation instructions for Dell computers and peripherals • Answers to questions about Windows 95 and Windows 3.x • Help in troubleshooting your Dell computer The AutoTech service is available 24 hours a day, seven days a week. You can also access this service through Customer Technical Support. For the telephone number to call, see Table 5-3. NOTE: AutoTech is not always available in all locations outside the continental United States. Please call your local Dell representative for information on availability. TechFax Service Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of technical information. Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate. TechFax information includes: • Interrupt maps and specifications. • Technical notes on system compatibility and revisions. • News on updates for operating systems and applica- tion programs. • Descriptions of available technical training classes. For Dell-certified technicians, TechFax offers information such as parts lists, drawings, and maintenance and repair data. Getting Help 5-3