Dell OptiPlex GX260N User Guide - Page 168

DVD drive problems, Problems writing to a CD-RW drive, My Computer, Start, Shutdown

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DVD drive problems NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives. Test the drive with another DVD- Insert another DVD to eliminate the possibility that the original DVD is defective. Ensure that Windows recognizes the drive- Double-click My Computer on the desktop. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Clean the disc- Use a commercially available cleaning kit. Check for interrupt request conflicts- See "Resolving Software and Hardware Incompatibilities." Problems writing to a CD-RW drive NOTE: If you disable standby mode to write to a CD-RW drive, remember to re-enable standby mode when you finish writing to the CD. Change the write speed to a slower rate- The CD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before writing to the CD-RW. Hard drive problems Test the hard drive Windows XP - Run the chkdsk utility: 1. Click the Start button, select Shutdown, and click Restart the Computer. 2. At the C: prompt, type CD\Windows\Command and press . 3. Type chkdsk and press . The utility creates and displays a status report and lists and corrects errors on the disk. Windows 2000 - Run the ScanDisk utility: Click the Start button, point to Run, type scandskw, and click OK. Windows NT - Run the error-checking utility: 1. Double-click My Computer and select the hard drive that you want to check. 2. Click the right mouse button, click Properties, click Tools, and then click Check Now in the Error- checking section. MS-DOS Type scandisk x: at an MS-DOS prompt, where x is the hard drive letter, and press . Run the Dell Diagnostics- Reboot the computer and run the Dell Diagnostics. If any of the tests fail, contact Dell. Check the cable connections 1. Ensure that the DC power cables from the power supply are firmly connected to the connectors on each drive. 2. Verify that the interface cable for each drive is firmly connected to the drive and to the system board. 3. Ensure that the control-panel cable is firmly connected to the system board. If the hard drive activity light does not blink during the boot routine, contact Dell. If a drive error message displays, see "Error Messages" for an explanation.

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DVD drive problems
NOTE:
Because of different worldwide file types, not all DVD titles work in all DVD drives.
Test the drive with another DVD—
Insert another DVD to eliminate the possibility that the original DVD is
defective.
Ensure that Windows recognizes the drive—
Double-click
My Computer
on the desktop. If the DVD drive
is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can
sometimes prevent Windows from recognizing the drive.
Clean the disc—
Use a commercially available cleaning kit.
Check for interrupt request conflicts—
See "
Resolving Software and Hardware Incompatibilities
."
Problems writing to a CD-RW drive
NOTE:
If you disable standby mode to write to a CD-RW drive, remember to re-enable standby mode when you finish
writing to the CD.
Change the write speed to a slower rate—
The CD-RW drive must receive a steady stream of data when
writing. If the stream is interrupted, an error occurs. Try closing all programs before writing to the CD-RW.
Hard drive problems
Test the hard drive
Windows XP
— Run the chkdsk utility:
1. Click the
Start
button, select
Shutdown
, and click
Restart the Computer
.
2. At the C: prompt, type CD\Windows\Command and press <Enter>.
3. Type
chkdsk
and press <Enter>.
The utility creates and displays a status report and lists and corrects errors on the disk.
Windows 2000 —
Run the ScanDisk utility:
Click the Start button, point to Run, type
scandskw
, and click OK.
Windows NT —
Run the error-checking utility:
1. Double-click
My Computer
and select the hard drive that you want to check.
2. Click the right mouse button, click
Properties
, click
Tools
, and then click
Check Now
in the
Error-
checking
section.
MS-DOS
Type
scandisk
x
:
at an MS-DOS prompt, where
x
is the hard drive letter, and press <Enter>.
Run the Dell Diagnostics—
Reboot the computer and run the
Dell Diagnostics
. If any of the tests fail,
contact
Dell
.
Check the cable connections
1. Ensure that the DC power cables from the power supply are firmly connected to the connectors on each
drive.
2. Verify that the interface cable for each drive is firmly connected to the drive and to the system board.
3. Ensure that the control-panel cable is firmly connected to the system board.
If the hard drive activity light does not blink during the boot routine, contact Dell.
If a drive error message displays, see "
Error Messages
" for an explanation.