Dell P2418D Users Guide - Page 55

Product-specific problems, Universal serial bus USB specific problems, Specific, Symptoms

Get Dell P2418D PDF manuals and user guides View all Dell P2418D manuals
Add to My Manuals
Save this manual to your list of manuals

Page 55 highlights

Product-specific problems Specific Symptoms Possible Solutions Screen image is too small ∞∞ Check the Aspect Ratio setting in the Display settings OSD. ∞∞ Reset the monitor to Factory Settings (Factory Reset) . Cannot adjust the monitor with the buttons on the front panel ∞∞ Turn off the monitor, unplug the power cord, plug it back, and then turn on the monitor. ∞∞ Check if the OSD menu is locked. If yes, press and hold the button on the left side of the power button for 6 seconds to unlock. No input signal when user controls are pressed ∞∞ Check the signal source. Ensure the computer is not in standby or sleep mode by moving the mouse or pressing any key on the keyboard. ∞∞ Check if the video cable is plugged in properly. Disconnect and reconnect the video cable if necessary. ∞∞ Reset the computer or video player. The picture does not fill ∞∞ Due to different video formats (aspect ratio) of DVDs, the monitor may the entire screen display in full screen. ∞∞ Run the built-in diagnostics. Universal serial bus (USB) specific problems Specific Symptoms Possible Solutions USB interface is not working ∞∞ Check that your monitor is turned On. ∞∞ Reconnect the upstream cable to your computer. ∞∞ Reconnect the USB peripherals (downstream connector). ∞∞ Switch Off and then turn On the monitor again. ∞∞ Reboot the computer. ∞∞ Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer system. Supre Speed USB 3.0 interface is slow ∞∞ Check that your computer is USB 3.0-capable. ∞∞ Some computers have USB 3.0, USB 2.0, and USB 1.1 ports. Ensure that the correct USB port is used. ∞∞ Ensure that the correct USB port is used. ∞∞ Reconnect the upstream cable to your computer. ∞∞ Reconnect the USB peripherals (downstream connector). ∞∞ Reboot the computer. Wireless USB peripherals stop working when a USB 3.0 device is plugged in ∞∞ Increase the distance between the USB 3.0 peripherals and the wireless USB receiver. ∞∞ Position your wireless USB receiver as close as possible to the wireless USB peripherals. ∞∞ Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port. Troubleshooting │ 55

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
Troubleshooting
│
55
Product-specific problems
Specific
Symptoms
Possible Solutions
Screen image is too
small
∞
Check the
Aspect Ratio
setting in the
Display settings
OSD.
∞
Reset the monitor to
Factory Settings (Factory Reset)
.
Cannot adjust the
monitor with the
buttons on the front
panel
∞
Turn off the monitor, unplug the power cord, plug it back, and then turn
on the monitor.
∞
Check if the OSD menu is locked. If yes, press and hold the button on the
left side of the power button for 6 seconds to unlock.
No input signal when
user controls are
pressed
∞
Check the signal source. Ensure the computer is not in standby or sleep
mode by moving the mouse
or pressing any key on the keyboard.
∞
Check if the video cable is plugged in properly. Disconnect and reconnect
the video cable if necessary.
∞
Reset the computer or video player.
The picture does not fill
the entire screen
∞
Due to different video formats (aspect ratio) of DVDs, the monitor may
display in full screen.
∞
Run the built-in diagnostics.
Universal serial bus (USB) specific problems
Specific
Symptoms
Possible Solutions
USB interface is not
working
∞
Check that your monitor is turned On.
∞
Reconnect the upstream cable to your computer.
∞
Reconnect the USB peripherals (downstream connector).
∞
Switch Off and then turn On the monitor again.
∞
Reboot the computer.
∞
Some USB devices like external portable HDD require higher electric
current; connect the device directly to the computer system.
Supre Speed USB 3.0
interface is slow
∞
Check that your computer is USB 3.0-capable.
∞
Some computers have USB 3.0, USB 2.0, and USB 1.1 ports. Ensure that
the correct USB port is used.
∞
Ensure that the correct USB port is used.
∞
Reconnect the upstream cable to your computer.
∞
Reconnect the USB peripherals (downstream connector).
∞
Reboot the computer.
Wireless USB
peripherals stop
working when a USB
3.0 device is plugged in
∞
Increase the distance between the USB 3.0 peripherals and the wireless
USB receiver.
∞
Position your wireless USB receiver as close as possible to the wireless
USB peripherals.
∞
Use a USB-extender cable to position the wireless USB receiver as far
away as possible from the USB 3.0 port.