Dell PowerEdge M520 Dell M8428-k Hardware Reference Manual - Page 10

Additional information This section lists additional industry-specific documentation that you might find helpful. Industry resources For additional resource information, visit the Technical Committee T11 Web site. This Web site provides interface standards for high-performance and mass storage applications for Fibre Channel, storage management, and other applications: http://www.t11.org For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web site: http://www.fibrechannel.org Getting technical help Contact your switch support supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information available: 1. General Information • Switch model • Switch operating system version • Software name and software version, if applicable • Error numbers and messages received • supportSave command output • Detailed description of the problem, including the switch or fabric behavior immediately following the problem, and specific questions • Description of any troubleshooting steps already performed and the results • Serial console and Telnet session logs • syslog message logs 2. Switch Serial Number The switch serial number and corresponding bar code are provided on the serial number label, as illustrated below.: *FT00X0054E9* FT00X0054E9 3. World Wide Name (WWN) Use the licenseIdShow command to display the WWN of the chassis. If you cannot use the licenseIdShow command because the switch is inoperable, you can get the WWN from the same place as the serial number. x Dell M8428-k Hardware Reference Manual 53-1001980-01