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Dell PowerEdge R960 Host Bus Adapter Users Guide HBA 355 and 350 Series - Page 31

Remove the Dell HBA350i MX

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Figure 18. HBA355e adapter card ports-Four enclosures with multipath configuration for the MD2424 series enclosures Figure 19. HBA355e adapter card ports-Two enclosures with multipath configuration for the MD2460 series enclosures Remove the Dell HBA350i MX Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. ● You have read and complied with the safety guidelines listed in Safety instructions. ● You have completed the procedures in Before working inside your system. Steps 1. Turn off the sled and any attached peripherals, and remove the sled from the MX chassis. NOTE: Perform a graceful shutdown of the sled to ensure that any data in the cache is flushed to the disk before the controller is removed. NOTE: It is recommended that you always use a static mat and static strap while working on components inside the system. 2. Remove the system cover. 3. Locate the HBA card on the system board. Installation and removal of cards 31

Section	Page
Dell Host Bus Adapter User's Guide HBA 355 and 350 Series	1
Contents	3
Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM	6
Dell HBA355i Adapter	7
Dell HBA355i Front	7
Dell HBA355e Adapter	8
Dell HBA350i MX	8
Dell HBA350i Adapter	9
Dell HBA350i MM	9
Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM technical specifications	9
PowerEdge systems supported by Dell HBA355i Adapter	10
PowerEdge systems supported by Dell HBA355i Front	10
PowerEdge systems supported by Dell HBA355e Adapter	11
PowerEdge systems supported by Dell HBA350i MX	12
PowerEdge systems supported by Dell HBA350i Adapter	12
PowerEdge systems supported by Dell HBA350i MM	12
Operating systems supported by Dell HBA355i Adapter cards	13
MD1400 and MD1420 enclosure support for Dell HBA355e Adapter	13
Port support matrix for dual path on the MD1400 and MD1420 enclosures	13
ME484 enclosure support for Dell HBA355e Adapter	14
Port support matrix for dual path on the ME484 enclosure	14
MD24xx enclosure supported by Dell HBA355e Adapter	14
Supported Cable Configurations	15
External tape drive support for Dell HBA355e Adapter	15
Internal tape drive support for Dell HBA355i Adapter and Dell HBA350i Adapter	15
Applications supported by Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM	16
Human Interface Infrastructure Configuration Utility	16
Dell OpenManage Storage Management	16
The Integrated Dell Remote Access Controller and Lifecycle Controller	16
The Command Line Interface	16
Multipath support on Dell HBA355e Adapter	17
Dell HBA multipathing using HII	17
Dell HBA multipathing using Windows	17
Dell HBA multipathing using iDRAC	18
Dell HBA multipathing using Linux	18
Dell HBA multipathing using VMware	18
Features of Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM	19
Hardware Root of Trust	19
No RAID support	19
Event management support for Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM	19
LED activity	20
Installation and removal of cards	21
Safety instructions	21
Before working inside your system	22
Remove the Dell HBA355i Adapter	22
Install the Dell HBA355i Adapter	23
Remove the Dell HBA355i Front	24
Install the Dell HBA355i Front	25
Remove the Dell HBA355e Adapter	26
Install the Dell HBA355e Adapter	27
Connect the Dell HBA355e Adapter to the storage enclosure	28
Connect an HBA355e adapter to MD24xx enclosures	30
Remove the Dell HBA350i MX	31
Install the Dell HBA350i MX	32
Remove the Dell HBA350i Adapter	33
Install the Dell HBA350i Adapter	34
Remove Dell HBA350i MM	35
Install the HBA350i MM	37
Driver support for Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM	39
Creating the device driver media	39
Download and save Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM drivers from the support site	39
Download and save Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM drivers from the Dell Systems Service and Diagnostic Tools	40
Windows driver installation	40
Install Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM drivers while newly installing the Windows Server 2016 or later	40
Install Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM, driver on which the Windows Server 2016 or later is already installed	41
Update Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM driver that runs on Windows Server 2016 or later	41
Linux driver installation	42
Install or update a RPM driver package using the KMOD support	42
Install or update a RPM driver package using the KMP support	42
Upgrading the Kernel	43
Load the driver while installing an operating system	43
Manage Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM using HII configuration utility	45
Enter the HII configuration utility	45
Exit the HII configuration utility	46
Navigate to the configuration utility	46
Controller management	46
View the controller properties	46
Refresh the topology	47
Device Properties	47
Update the firmware of Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM using DUP	49
Upgrade firmware controller using Dell Update Package (DUP)	49
Getting help	50
Recycling or End-of-Life service information	50
Contacting Dell	50
Receiving automated support with SupportAssist	50
Troubleshooting	52
Known issues	52
The Enclosure ID (EID) or Device ID (DID) may change after a restart	52
VendorID and ProductID for external tape drives	52
VendorID and ProductID for internal tape drives	52
System reserved partition after Windows installation	52
Device settings in HII shows PCIe slot information	53
Select drive for operating system installation in legacy mode	53
Adapter configuration change message	53
Firmware upgrade or downgrade from DUP is not supported on Ubuntu	53

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Figure 18. HBA355e adapter card ports—Four enclosures with multipath configuration for the MD2424 series

enclosures

Figure 19. HBA355e adapter card ports—Two enclosures with multipath configuration for the MD2460 series

enclosures

Remove the Dell HBA350i MX

Prerequisites

CAUTION:

Many repairs may only be done by a certified service technician. You should only perform

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or

telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by

your warranty. Read and follow the safety instructions that are shipped with your product.

●

You have read and complied with the safety guidelines listed in

Safety instructions

●

You have completed the procedures in

Before working inside your system

Steps

Turn off the sled and any attached peripherals, and remove the sled from the MX chassis.

NOTE:

Perform a graceful shutdown of the sled to ensure that any data in the cache is flushed to the disk before the

controller is removed.

NOTE:

It is recommended that you always use a static mat and static strap while working on components inside the

system.

Remove the system cover.

Locate the HBA card on the system board.

Installation and removal of cards