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Dell PowerEdge R960 Host Bus Adapter Users Guide HBA 355 and 350 Series - Page 50

Getting help, Recycling or End-of-Life service information, Contacting Dell, Receiving automated

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9 Getting help Topics: • Recycling or End-of-Life service information • Contacting Dell • Receiving automated support with SupportAssist Recycling or End-of-Life service information Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components, visit www.dell.com/recyclingworldwide and select the relevant country. Contacting Dell Dell provides online and telephone based support and service options. If you do not have an active internet connection, you can find Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer service issues: Steps 1. Go to www.dell.com/support/home. 2. Select your country from the drop-down menu on the lower right corner of the page. 3. For customized support: a. Enter the system Service Tag in the Enter a Service Tag, Serial Number, Service Request, Model, or Keyword field. b. Click Submit. The support page that lists the various support categories is displayed. 4. For general support: a. Select your product category. b. Select your product segment. c. Select your product. The support page that lists the various support categories is displayed. 5. For contact details of Dell Global Technical Support: a. Click Contact Technical Support. b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team. Receiving automated support with SupportAssist Dell SupportAssist is an optional Dell Services offering that automates technical support for your Dell server, storage, and networking devices. By installing and setting up a SupportAssist application in your IT environment, you can receive the following benefits: ● Automated issue detection - SupportAssist monitors your Dell devices and automatically detects hardware issues, both proactively and predictively. ● Automated case creation - When an issue is detected, SupportAssist automatically opens a support case with Dell Technical Support. 50 Getting help

Section	Page
Dell Host Bus Adapter User's Guide HBA 355 and 350 Series	1
Contents	3
Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM	6
Dell HBA355i Adapter	7
Dell HBA355i Front	7
Dell HBA355e Adapter	8
Dell HBA350i MX	8
Dell HBA350i Adapter	9
Dell HBA350i MM	9
Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM technical specifications	9
PowerEdge systems supported by Dell HBA355i Adapter	10
PowerEdge systems supported by Dell HBA355i Front	10
PowerEdge systems supported by Dell HBA355e Adapter	11
PowerEdge systems supported by Dell HBA350i MX	12
PowerEdge systems supported by Dell HBA350i Adapter	12
PowerEdge systems supported by Dell HBA350i MM	12
Operating systems supported by Dell HBA355i Adapter cards	13
MD1400 and MD1420 enclosure support for Dell HBA355e Adapter	13
Port support matrix for dual path on the MD1400 and MD1420 enclosures	13
ME484 enclosure support for Dell HBA355e Adapter	14
Port support matrix for dual path on the ME484 enclosure	14
MD24xx enclosure supported by Dell HBA355e Adapter	14
Supported Cable Configurations	15
External tape drive support for Dell HBA355e Adapter	15
Internal tape drive support for Dell HBA355i Adapter and Dell HBA350i Adapter	15
Applications supported by Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM	16
Human Interface Infrastructure Configuration Utility	16
Dell OpenManage Storage Management	16
The Integrated Dell Remote Access Controller and Lifecycle Controller	16
The Command Line Interface	16
Multipath support on Dell HBA355e Adapter	17
Dell HBA multipathing using HII	17
Dell HBA multipathing using Windows	17
Dell HBA multipathing using iDRAC	18
Dell HBA multipathing using Linux	18
Dell HBA multipathing using VMware	18
Features of Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM	19
Hardware Root of Trust	19
No RAID support	19
Event management support for Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM	19
LED activity	20
Installation and removal of cards	21
Safety instructions	21
Before working inside your system	22
Remove the Dell HBA355i Adapter	22
Install the Dell HBA355i Adapter	23
Remove the Dell HBA355i Front	24
Install the Dell HBA355i Front	25
Remove the Dell HBA355e Adapter	26
Install the Dell HBA355e Adapter	27
Connect the Dell HBA355e Adapter to the storage enclosure	28
Connect an HBA355e adapter to MD24xx enclosures	30
Remove the Dell HBA350i MX	31
Install the Dell HBA350i MX	32
Remove the Dell HBA350i Adapter	33
Install the Dell HBA350i Adapter	34
Remove Dell HBA350i MM	35
Install the HBA350i MM	37
Driver support for Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM	39
Creating the device driver media	39
Download and save Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM drivers from the support site	39
Download and save Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM drivers from the Dell Systems Service and Diagnostic Tools	40
Windows driver installation	40
Install Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM drivers while newly installing the Windows Server 2016 or later	40
Install Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM, driver on which the Windows Server 2016 or later is already installed	41
Update Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM driver that runs on Windows Server 2016 or later	41
Linux driver installation	42
Install or update a RPM driver package using the KMOD support	42
Install or update a RPM driver package using the KMP support	42
Upgrading the Kernel	43
Load the driver while installing an operating system	43
Manage Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM using HII configuration utility	45
Enter the HII configuration utility	45
Exit the HII configuration utility	46
Navigate to the configuration utility	46
Controller management	46
View the controller properties	46
Refresh the topology	47
Device Properties	47
Update the firmware of Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, Dell HBA350i Adapter, and Dell HBA350i MM using DUP	49
Upgrade firmware controller using Dell Update Package (DUP)	49
Getting help	50
Recycling or End-of-Life service information	50
Contacting Dell	50
Receiving automated support with SupportAssist	50
Troubleshooting	52
Known issues	52
The Enclosure ID (EID) or Device ID (DID) may change after a restart	52
VendorID and ProductID for external tape drives	52
VendorID and ProductID for internal tape drives	52
System reserved partition after Windows installation	52
Device settings in HII shows PCIe slot information	53
Select drive for operating system installation in legacy mode	53
Adapter configuration change message	53
Firmware upgrade or downgrade from DUP is not supported on Ubuntu	53

Match case Limit results 1 per page

Getting help

Topics:

•

Recycling or End-of-Life service information

•

Contacting Dell

•

Receiving automated support with SupportAssist

Recycling or End-of-Life service information

Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components,

visit

www.dell.com/recyclingworldwide

and select the relevant country.

Contacting Dell

Dell provides online and telephone based support and service options. If you do not have an active internet connection, you can

find Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies

depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical

assistance, or customer service issues:

Steps

Go to

www.dell.com/support/home

Select your country from the drop-down menu on the lower right corner of the page.

For customized support:

Enter the system Service Tag in the

Enter a Service Tag, Serial Number, Service Request, Model, or Keyword

field.

Click

Submit

The support page that lists the various support categories is displayed.

For general support:

Select your product category.

Select your product segment.

Select your product.

The support page that lists the various support categories is displayed.

For contact details of Dell Global Technical Support:

Click

Contact Technical Support

The

Contact Technical Support

page is displayed with details to call, chat, or e-mail the Dell Global Technical Support

team.

Receiving automated support with SupportAssist

Dell SupportAssist is an optional Dell Services offering that automates technical support for your Dell server, storage, and

networking devices. By installing and setting up a SupportAssist application in your IT environment, you can receive the

following benefits:

●

Automated issue detection — SupportAssist monitors your Dell devices and automatically detects hardware issues, both

proactively and predictively.

●

Automated case creation — When an issue is detected, SupportAssist automatically opens a support case with Dell

Technical Support.

Getting help