Dell PowerVault 122T LTO Dell PowerVault 122T SDLT 320 Autoloader User's Guide - Page 20

Getting Help - repair

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Back to Contents Page Getting Help Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Complete the procedures in "Troubleshooting Your System." 2. Run the system diagnostics and record any information provided. 3. Make a copy of the Diagnostics Checklist, and fill it out. 4. Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures. For more information, see "Online Services." 5. If the preceding steps have not resolved the problem, call Dell for technical assistance. NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. To obtain your express service code, go to support.dell.com and enter your service tag. Your express service code will be displayed. Please make a note of the express service code for use when calling technical support. For instructions on using the technical support service, see "Technical Support Service" and "Before You Call." NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Online Services You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information. You can contact Dell electronically using the following addresses: l World Wide Web www.dell.com/ www.dell.com/ap/ (Asian/Pacific countries only) www.dell.com/jp (Japan only)

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Back to Contents Page
Getting Help
Technical Assistance
Dell Enterprise Training and Certification
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1.
Complete the procedures in "Troubleshooting Your System."
2.
Run the system diagnostics and record any information provided.
3.
Make a copy of the
Diagnostics Checklist
, and fill it out.
4.
Use Dell's extensive suite of online services available at Dell Support at
support.dell.com
for help with installation and troubleshooting procedures.
For more information, see "Online Services."
5.
If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE:
Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.
NOTE:
Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. To
obtain your express service code, go to
support.dell.com
and enter your service tag. Your express service code will be displayed. Please make a note of
the express service code for use when calling technical support.
For instructions on using the technical support service, see "
Technical Support Service
" and "
Before You Call
."
NOTE:
Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on
availability.
Online Services
You can access Dell Support at
support.dell.com
. Select your region on the
WELCOME TO DELL SUPPORT
page, and fill in the requested details to access
help tools and information.
You can contact Dell electronically using the following addresses:
l
World Wide Web
www.dell.com/
www.dell.com/ap/
(Asian/Pacific countries only)
www.dell.com/jp
(Japan only)