Dell U2417HA User Guide - Page 57
Product Specific Problems, Common, Symptoms, What You, Experience, Possible Solutions, Preset Modes
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Common Symptoms Missing Color Wrong Color Image retention from a static image left on the monitor for a long period of time What You Experience Picture missing color Picture color not good Faint shadow from the static image displayed appears on the screen Possible Solutions • Perform monitor self-test. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector. • Change the settings of the Preset Modes in the Color menu OSD depending on the application. • Adjust R/G/B value under Custom. Color in Color menu OSD. • Change the Input Color Format to PC RGB or YPbPr in the Color menu OSD. • Run the built-in diagnostics. • Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power Management Modes). • Alternatively, use a dynamically changing screensaver. Product Specific Problems Specific Symptoms What You Experience Possible Solutions Screen image is too small Image is • Check the Aspect Ratio setting in the Display centered on menu OSD. screen, but does • Reset the monitor to factory settings. not fill entire viewing area Cannot adjust OSD does not the monitor appear on the with the buttons screen on the front panel • Turn off the monitor, unplug the monitor power cable, plug it back, and then turn on the monitor. • Check whether the OSD menu is locked. If yes, press and hold the button beside the power button for 6 seconds to unlock (for more information, see Lock). No Input Signal when user controls are pressed No picture, the LED light is white • Check the signal source. Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard. • Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary. • Reset the computer or video player. The picture does not fill the entire screen The picture cannot fill the height or width of the screen • Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen. • Run the built-in diagnostics. Troubleshooting | 57
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