Dell Venue 8 Pro 3845 Dell Users Manual - Page 30

System problem, Problems, Possible causes, Possible solutions, dell.com/support, Settings, Power

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System problem Problems Possible causes Possible solutions Tablet does not turn on The battery is 1 Charge the tablet for at completely discharged. least 4 hours. 2 Press and hold the power button for 2 seconds. Tablet does not turn off Press and hold the power button for 10 seconds to forcefully turn off the tablet. Tablet locks up Press and hold the power button for 10 seconds to forcefully turn off the tablet. Tablet is not responding or behaving unexpectedly 1 Restart the tablet. See "Turning Off Your Tablet" and "Turning On Your Tablet". 2 Refresh the tablet. See "Refreshing Your Tablet". 3 If the issue is unresolved, contact Dell's support service. Go to dell.com/support. Tablet cannot boot into Windows Contact Dell's support service. Go to dell.com/support. Software or feature is not working as expected Software updates may have been downloaded in the background. Restart your tablet (swipe in from the right-edge of the display to access the charms and touch Settings → Power→ Restart). 30 | Troubleshooting

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Troubleshooting
System problem
Problems
Possible causes
Possible solutions
Tablet does not turn
on
The battery is
completely discharged.
1
Charge the tablet for at
least 4 hours.
2
Press and hold the power
button for 2 seconds.
Tablet does not turn
off
Press and hold the power
button for 10 seconds to
forcefully turn off the tablet.
Tablet locks up
Press and hold the power
button for 10 seconds to
forcefully turn off the tablet.
Tablet is not
responding or behaving
unexpectedly
1
Restart the tablet. See
“Turning Off Your Tablet”
and
“Turning On Your Tablet”.
2
Refresh the tablet. See
“Refreshing Your Tablet”.
3
If the issue is unresolved,
contact Dell’s support
service. Go to
dell.com/support
.
Tablet cannot boot
into Windows
Contact Dell’s support
service. Go to
dell.com/support
.
Software or feature
is not working as
expected
Software updates may have
been downloaded in the
background. Restart your
tablet (swipe in from the
right‑edge of the display to
access the charms and touch
Settings
→
Power
→
Restart
).