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www.dell.com | support.dell.com Error Messages If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING C HA R A CT ER S Do not use these characters in filenames. A R E Q U I R E D . D L L F I L E W A S N O T F O U N D - The program that you are trying to open is missing an essential file. To remove and then reinstall the program: 1 Click the Start button and click Control Panel. 2 Click Add or Remove Programs. 3 Select the program you want to remove. 4 Click the Change or Remove Program icon. 5 See the program documentation for installation instructions. I N S E R T B O O T A B L E M E D I A - The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD. N O N -S Y S T E M D I S K E R R O R - A floppy disk is in the floppy drive. Remove the floppy disk and restart the computer. NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND T R Y A GA I N - You have too many programs open. Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, run the program that you want to use first. O P E R A T I N G S Y S T E M N O T F O U N D - Contact Dell (see page 129). THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION D R IV E - The file that you are trying to copy is too large to fit on the disk. Try copying the file to a blank disk or using a larger-capacity disk. x: \ I S N O T A C C E S S I B L E . T H E D E V I C E I S N O T R E A D Y - The floppy drive cannot read the disk. Insert a floppy disk into the drive and try again. 44 So l vi n g Pro b l em s

Section	Page
1 Using Your Computer	3
2 Optimizing Performance	4
3 Solving Problems	4
4 Advanced Troubleshooting	5
5 Removing and Installing Parts	6
6 Appendix	7
Index 145	8
Finding Information for Your Computer	9
CAUTION: Safety Instructions	13
General	13
When Using Your Computer	15
When Working Inside Your Computer	16
Protecting Against Electrostatic Discharge	17
Ergonomic Computing Habits	17
Battery Disposal	18
Using Your Computer	19
Opening the Drive Door	20
Connecting Two Monitors	20
Configuring Graphics Cards	22
Settings and Functions	22
Removing the Graphics Card Driver	23
About Serial ATA Drives	23
About Your RAID Configuration	24
RAID Level 0	24
RAID Level 1	25
Transferring Information to a New Computer	25
Copying CDs	27
Using Easy CD Creator Basic	28
Using Blank CD-R Discs or Blank CD-RW Discs	28
Helpful Tips	28
How to Copy a CD	29
Network Setup Wizard	30
Turning Off Your Computer	30
Optimizing Performance	31
Intel® Performance Acceleration Technology	32
DDR Memory and Processor Front-Side Bus	32
Hyper-Threading	32
Overclocking	33
Solving Problems	35
Finding Solutions	36
Finding Help Information	38
Battery Problems	38
Drive Problems	39
Floppy drive problems	39
CD drive problems	40
Problems writing to a CD-RW drive	40
DVD drive problems	41
Hard drive problems	41
E-Mail, Modem, and Internet Problems	42
Error Messages	44
General Problems	45
The computer stops responding	45
A program stops responding	45
A program crashes repeatedly	45
A program is designed for an earlier Windows operating system	46
A solid blue screen appears	46
Other software problems	46
Other technical problems	47
General hardware problems	47
IEEE 1394 Device Problems	48
Keyboard Problems	49
Mouse Problems	49
Network Problems	51
Power Problems	51
Printer Problems	53
Scanner Problems	54
Sound and Speaker Problems	55
No sound from speakers	55
No sound from headphones	56
Video and Monitor Problems	57
If the screen is blank	57
If the screen is difficult to read	58
Advanced Troubleshooting	59
Diagnostic Lights	60
Dell Diagnostics	64
When to Use the Dell Diagnostics	64
Starting the Dell Diagnostics	64
Dell Diagnostics Main Menu	66
Drivers	67
What Is a Driver?	67
Identifying Drivers	68
Reinstalling Drivers	68
Using Windows® XP System Restore	69
Creating a Restore Point	69
Restoring the Computer to an Earlier Operating State	70
Undoing the Last System Restore	70
Resolving Software and Hardware Incompatibilities	71
Reinstalling Microsoft® Windows® XP	72
Before You Reinstall	72
Reinstalling Windows XP	72
Reinstalling Drivers and Software	74
Removing and Installing Parts	75
Front and Back View of the Computer	76
Front View	76
Front View (Doors Open)	77
Back View	78
Before You Begin	80
Recommended Tools	80
Precautionary Measures	81
Protecting Against Electrostatic Discharge	82
Opening the Computer Cover	82
Inside View of Your Computer	84
System Board Components	85
Memory	86
DDR Memory Overview	86
Memory Installation Guidelines	87
Installing Memory	87
PCI Cards	89
Installing a PCI Card	89
Removing a PCI Card	92
AGP Cards	93
Removing an AGP Card	93
Installing an AGP Card	94
Drives	95
Overview	95
Hard Drive	96
Floppy Drive	100
CD/DVD Drive	102
Microprocessor Airflow Shroud	105
Removing the Microprocessor Airflow Shroud	105
Installing the Microprocessor Airflow Shroud	106
Microprocessor	107
Installing the Microprocessor	107
Removing the Microprocessor	109
Front Panel	110
Removing the Front Panel	110
Replacing the Front Panel	111
Drive Door	112
Removing the Drive Door	112
Replacing the Drive Door	114
Battery	115
Closing the Computer Cover	117
Appendix	119
Specifications	120
Standard Settings	124
Viewing Settings	125
System Setup Screens	126
Boot Sequence	126
Clearing Forgotten Passwords	127
Dell Technical Support Policy (U.S.Only)	128
Definition of \	129
Definition of \	129
Contacting Dell	129
Regulatory Notices	132
Limited Warranties and Return Policy	132
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)	133
\	136
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)	136
\	139
Dell Software and Peripherals (Canada Only)	140
1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)	141

Match case Limit results 1 per page

Solving Problems

www.dell.com | support.dell.com

Error Messages

If the message is not listed, see the documentation for the operating system or the program

that was running when the message appeared.

FILENAME

CANNOT

CONTAIN

ANY

THE

FOLLOWING

CHARACTERS

: \ / : * ? “ < > | —

Do not use these characters in

filenames.

REQUIRED

.DLL

FILE

WAS

NOT

FOUND

—

The program that you are

trying to open is missing an essential file. To remove and then reinstall the

program:

Click the

Start

button and click

Control Panel

Click

Add or Remove Programs

Select the program you want to remove.

Click the

Change or Remove Program

icon.

See the program documentation for installation instructions.

NSERT

BOOTABLE

MEDIA

—

The operating system is trying to boot to a

nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.

SYSTEM

DISK

ERROR

—

A floppy disk is in the floppy drive. Remove

the floppy disk and restart the computer.

ENOUGH

MEMORY

RESOURCES

. C

LOSE

SOME

PROGRAMS

AND

TRY

AGAIN

—

You have too many programs open. Close all windows and open

the program that you want to use. In some cases, you might have to restart your

computer to restore computer resources. If so, run the program that you want to

use first.

PERATING

SYSTEM

NOT

FOUND

—

Contact Dell (see page 129).

FILE

BEING

COPIED

TOO

LARGE

FOR

THE

DESTINATION

DRIVE

—

The file that you are trying to copy is too large to fit on the disk. Try

copying the file to a blank disk or using a larger-capacity disk.

NOT

ACCESSIBLE

. T

DEVICE

NOT

READY

—

The floppy

drive cannot read the disk. Insert a floppy disk into the drive and try again.