Dell XPS /Dimension Owner's Manual - Page 46

A program is designed for an earlier Windows operating system, A solid blue screen appears

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www.dell.com | support.dell.com A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD - Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen. A solid blue screen appears TU R N T H E C O M P U T E R O F F - If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the instructions on the screen. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION B A C K U P Y O U R F I L E S I M M E D I A T E L Y - If your computer has a CD-RW drive installed, see the drive's documentation for instructions. ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING D A T A - See the program documentation to ensure that the values or characters you are entering are valid. C H E C K F O R V I R U S ES - Use a virus-scanning program to check the hard drive, floppy disks, or CDs. RE S T A R T T H E C O M P U T E R - Save and close any open files, exit any open programs, and then shut down your computer through the Start menu instead of by pressing the power button. Otherwise, you may lose data. 46 So l vi n g Pro b l em s

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46
Solving Problems
www.dell.com | support.dell.com
A program is designed for an earlier Windows operating system
A solid blue screen appears
Other software problems
R
UN
THE
P
ROGRAM
C
OMPATIBILITY
W
IZARD
—
Windows XP provides a Program Compatibility Wizard that configures a
program so it runs in an environment similar to non-Windows XP operating
system environments.
1
Click the
Start
button, point to
All Programs
→
Accessories
, and then click
Program Compatibility Wizard
.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.
T
URN
THE
COMPUTER
OFF
—
If the computer does not respond to a
keystroke or a proper shutdown, press the power button for at least 8 to 10
seconds until the computer turns off. Press the power button again to restart the
computer. The chkdsk program automatically runs during the start-up process.
Follow the instructions on the screen.
C
HECK
THE
SOFTWARE
DOCUMENTATION
OR
CONTACT
THE
SOFTWARE
MANUFACTURER
FOR
TROUBLESHOOTING
INFORMATION
B
ACK
UP
YOUR
FILES
IMMEDIATELY
—
If your computer has a CD-RW
drive installed, see the drive’s documentation for instructions.
E
NSURE
THAT
YOU
HAVE
NOT
MADE
AN
ERROR
WHILE
ENTERING
DATA
—
See the program documentation to ensure that the values or
characters you are entering are valid.
C
HECK
FOR
VIRUSES
—
Use a virus-scanning program to check the hard
drive, floppy disks, or CDs.
R
ESTART
THE
COMPUTER
—
Save and close any open files, exit any open
programs, and then shut down your computer through the
Start
menu instead of
by pressing the power button. Otherwise, you may lose data.