Dell XPS 13 9315 2-in-1 XPS Stylus Users Guide - Page 14

6 Troubleshooting NOTE: You can only use your XPS Stylus with selected XPS computers. For a list of supported devices, search for XPS Stylus at www.dell.com. Table 4. List of keyboard shortcuts Problems Possible causes Possible solutions The pen does not work, or the LED The computer is unsupported. indicator does not light up. The pen works only with supported XPS computers. Ensure the pen is compatible with the computer that you are pairing with. For a list of supported devices, search for XPS Stylus at www.dell.com. The battery is fully drained. Connect the pen to the charging area of your computer to charge your pen. Shipping mode is still enabled. Connect the pen to the charging area of your computer to disable shipping mode. For more information, see Connecting your XPS Stylus for the first time. The pen is not paired with your computer, or the pen has lost connection with the computer. Remove the pen from the list of Bluetooth devices and manually pair it with your computer again. For more information, see Pairing your XPS Stylus manually. The pen is not working as expected The battery is low. and the LED indicator shows blinking amber. Connect the pen to the charging area of your computer to charge your pen. The pen does not work and the LED The Bluetooth pairing has failed. indicator shows solid amber. Perform the steps for Bluetooth pairing again. For more information, see Pairing your XPS Stylus manually. The firmware upgrade has failed. Place the pen on the charging area of your computer. When the LED indicator turns solid white, launch DPeM and follow the onscreen instructions to perform the firmware upgrade again. Default functions for pen buttons do not work as expected. The default function is changed or overwritten Launch DPeM to check the function in DPeM. assignment of the buttons. The pen function and settings in DPeM do not Install the latest Bluetooth driver for match. your computer. Unable to take a screenshot when you press the top button twice. Windows update KB2968599 is not installed on Install the latest Windows updates your computer. (including KB2968599) on your computer. Unable to pair the pen with your computer. The computer is unsupported. The pen works only with supported XPS computers. Ensure the pen is compatible with the computer that you are pairing with .For a list of supported devices, search for XPS Stylus at www.dell.com. 14 Troubleshooting