Dell XPS 710 H2C Owner's Manual - Page 48

Error Messages

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book.book Page 48 Friday, October 27, 2006 4:02 PM R U N T H E M O D E M H E L P E R D I A G N O S T I C S - Click Start, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. Modem Helper diagnostics are not available on all computers. VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - 1 Click Start, then click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive a response, the modem is operating properly. E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T - Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider. Error Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S Do not use these characters in filenames. A R E Q U I R E D . D L L F I L E W A S N O T F O U N D - The program that you are trying to open is missing an essential file. To remove and then reinstall the program: 1 Click Start, click Control Panel, and then click Add or Remove Programs. 2 Under Currently installed programs, select the program you want to remove. 3 Click Change or Remove. 4 See the program documentation for installation instructions. d r i v e l e t t e r : \ I S N O T A C C E S S I B L E . T H E D E V I C E I S N O T R E A D Y - The drive cannot read the disk. Insert a disk into the drive and try again. I N S E R T B O O T A B L E M E D I A - Insert a bootable floppy disk or CD. 48 Solving Problems

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48
Solving Problems
Error Messages
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
R
UN THE
M
ODEM
H
ELPER DIAGNOSTICS
—
Click
Start
, point to
All Programs
, and then click
Modem
Helper
. Follow the instructions on the screen to identify and resolve modem problems. Modem Helper
diagnostics are not available on all computers.
V
ERIFY THAT THE MODEM IS COMMUNICATING WITH
W
INDOWS
—
1
Click
Start
, then click
Control Panel
.
2
Click
Printers and Other Hardware
.
3
Click
Phone and Modem Options
.
4
Click the
Modems
tab.
5
Click the COM port for your modem.
6
Click
Properties
, click the
Diagnostics
tab, and then click
Query Modem
to verify that the modem is
communicating with Windows.
If all commands receive a response, the modem is operating properly.
E
NSURE THAT YOU ARE CONNECTED TO THE
I
NTERNET
—
Ensure that you have subscribed to an
Internet provider. With the Outlook Express e-mail program open, click
File
. If
Work Offline
has a
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact
your Internet service provider.
A
FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS
: \ / : * ? “ < > | —
Do not
use these characters in filenames.
A
REQUIRED
.DLL
FILE WAS NOT FOUND
—
The program that you are trying to open is missing an
essential file. To remove and then reinstall the program:
1
Click
Start
, click
Control Panel
, and then click
Add or Remove Programs
.
2
Under
Currently installed programs
, select the program you want to remove.
3
Click
Change
or
Remove
.
4
See the program documentation for installation instructions.
drive letter
:\
IS NOT ACCESSIBLE
. T
HE DEVICE IS NOT READY
—
The drive cannot read the disk.
Insert a disk into the drive and try again.
I
NSERT BOOTABLE MEDIA
—
Insert a bootable floppy disk or CD.
book.book
Page 48
Friday, October 27, 2006
4:02 PM