Epson DS-40 WorkForce DS-40 User Manual - Page 61

Scanning Software Does Not Operate Correctly, Cannot Start Epson Scan

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Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. • If you are scanning using OS X, make sure no other Epson scanner drivers are installed. If other drivers are installed, uninstall them, then reinstall this scanner's software. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. Parent topic: Solving Scanning Problems Related concepts When to Uninstall Your Scanner Software Related tasks Starting a Scan from a Scanning Program Cannot Start Epson Scan If you cannot start Epson Scan, try these solutions: • Make sure your scanner is turned on and any interface cables are securely connected at both ends. • Make sure Epson Scan is selected in your scanning program. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan. • If you connected the scanner using a USB cable, make sure it is connected directly to your computer or through only one USB hub. • Check the connection setting and test the connection using Epson Scan Settings: • Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button. 61

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Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• If you are scanning using OS X, make sure no other Epson scanner drivers are installed. If other
drivers are installed, uninstall them, then reinstall this scanner's software.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner
or
Source
setting.
Parent topic:
Solving Scanning Problems
Related concepts
When to Uninstall Your Scanner Software
Related tasks
Starting a Scan from a Scanning Program
Cannot Start Epson Scan
If you cannot start Epson Scan, try these solutions:
• Make sure your scanner is turned on and any interface cables are securely connected at both ends.
• Make sure Epson Scan is selected in your scanning program.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan.
• If you connected the scanner using a USB cable, make sure it is connected directly to your computer
or through only one USB hub.
• Check the connection setting and test the connection using Epson Scan Settings:
•
Windows 8.x
: Navigate to the
Apps
screen and select
EPSON Scan Settings
. Make sure the
correct
Connection
setting is selected, then click the
Test
button.
•
Windows (other versions)
: Click
or
Start
>
All Programs
or
Programs
>
EPSON
>
EPSON
Scan
>
EPSON Scan Settings
. Make sure the correct
Connection
setting is selected, then click
the
Test
button.
61