Epson ELPDC21 Document Camera Operation Guide - Easy Interactive Tools V4.x - Page 29

Troubleshooting, Area Windows Vista only.

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Troubleshooting 29 Troubleshooting Problem Solution Characters become garbled after changing the language. Fonts for the language you are using are not available on your operating system. Select Restore defaults on the Settings screen to restore the default settings. s "Settings Screen" p.20 One person cannot operate their pen when two people are During the following operations, only one person can use the interactive pen: using interactive pens. • When window display is being used during mouse operations or Whiteboard mode • While performing operations on the Home screen, Settings screen, Camera screen, Insert image screen, and Select background screen • While adjusting and editing identical shapes and images • While using menus • While adding text Cannot draw on a Keynote slide presentation. You cannot draw on Keynote slides in OS X. Cannot display images correctly in Enlarge Area. The following restrictions apply: • Applications that use the Microsoft DirectX function may not display correctly when using Enlarge Area (Windows Vista only). • DVD player images cannot be displayed correctly in Enlarge Area (OS X 10.7.x only). Cannot save or print images from Media Player. The following restrictions apply: • Applications that use the Microsoft DirectX function may not be able to save or print images correctly. • DVD player images cannot be saved or printed correctly (OS X 10.7.x only). Cannot read some of the drawings when opening an .eit file. • If you open the .eit file on another computer that has a different display resolution, parts of the drawings may not be displayed. Open the .eit file on a computer that has the same display resolution. • The .eit file may have been corrupted. Create the drawings again. Cannot playback recorded movies correctly. • Use Windows Media Player to play movies recorded on Windows operating systems. • Use QuickTime Player 7.7 or later to play movies recorded on OS X operating systems. Depending on the document camera being used, audio is not recorded.

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Troubleshooting
29
Troubleshooting
Problem
Solution
Characters become garbled after changing the language.
Fonts for the language you are using are not available on your operating system.
Select
Restore defaults
on the Settings screen to restore the default settings.
s
"Settings Screen"
p.20
One person cannot operate their pen when two people are
using interactive pens.
During the following operations, only one person can use the interactive pen:
•
When window display is being used during mouse operations or Whiteboard mode
•
While performing operations on the Home screen, Settings screen, Camera screen, Insert image
screen, and Select background screen
•
While adjusting and editing identical shapes and images
•
While using menus
•
While adding text
Cannot draw on a Keynote slide presentation.
You cannot draw on Keynote slides in OS X.
Cannot display images correctly in Enlarge Area.
The following restrictions apply:
•
Applications that use the Microsoft DirectX function may not display correctly when using Enlarge
Area (Windows Vista only).
•
DVD player images cannot be displayed correctly in Enlarge Area (OS X 10.7.x only).
Cannot save or print images from Media Player.
The following restrictions apply:
•
Applications that use the Microsoft DirectX function may not be able to save or print images correctly.
•
DVD player images cannot be saved or printed correctly (OS X 10.7.x only).
Cannot read some of the drawings when opening an .eit
file.
•
If you open the .eit file on another computer that has a different display resolution, parts of the
drawings may not be displayed. Open the .eit file on a computer that has the same display resolution.
•
The .eit file may have been corrupted. Create the drawings again.
Cannot playback recorded movies correctly.
•
Use Windows Media Player to play movies recorded on Windows operating systems.
•
Use QuickTime Player 7.7 or later to play movies recorded on OS X operating systems.
Depending on the document camera being used, audio is not recorded.