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Epson ET-M3170 Users Guide - Page 285

Incorrect Characters Print, Incorrect Image Size or Position, Print Queue, Parent topic, Related tasks

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Incorrect Characters Print If incorrect characters appear in your prints, try these solutions before reprinting: • Make sure any cables are securely connected at both ends. • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs. • If your product is connected to a USB hub, connect it directly to your computer instead. • If your computer entered sleep mode the last time you printed, the next print job after your computer exits sleep mode may contain garbled characters. Print your document again. • If incorrect characters still appear in your prints, try connecting your product using a different cable. • Make sure you are using the printer software for this product. Check the product name at the top of the driver window. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position, try these solutions: • Make sure you selected the correct paper size and layout settings in your printing program and printer software. • Make sure you selected the correct paper size on the control panel. • Make sure your paper is positioned correctly for feeding into the printer. • Slide the edge guides against the edges of the paper. • Clean the scanner glass and document cover. • If the edges of a copy are cropped, slightly move the original away from the edges of the scanner glass. • Make sure you selected the correct margins for your paper size in your printing program. • Be sure to select the correct Original Size setting for your original in the Copy settings. You can use the preview option in your printer software to check your margins before you print. 285

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	15
The LCD Screen	16
Status Icon Information	16
Entering Characters on the LCD Screen	17
Viewing Animations	19
Changing LCD Screen Language	21
Selecting the Date and Time	22
Selecting Your Country or Region	23
Adjusting Control Panel Sounds	24
Preventing PC Connection via USB	25
Adjusting the Screen Brightness	26
Product Parts Locations	26
Product Parts - Front	27
Product Parts - Inside	29
Product Parts - Back	30
Using Power Saving Settings	30
Changing the Sleep Timer Settings	31
Changing the Power Off Timer Settings	32
Epson Connect Solutions for Smartphones, Tablets, and More	32
Setting Up Epson Connect Services	33
Using Epson Email Print	34
Using the Epson iPrint Mobile App	35
Using Epson Remote Print	35
Using Epson Scan to Cloud	36
Using AirPrint	37
Using Google Cloud Print	37
Setting Up Google Cloud Print on a Chromebook	38
Android Printing Using the Epson Print Enabler	39
Using the Mopria Print Service	40
Using Fire OS Printing	40
Using Windows 10 Mobile Printing	41
Using Epson Print and Scan App with Windows Tablets	41
Voice-activated Printing	42
Wi-Fi or Wired Networking	43
Network Security Recommendations	43
Wi-Fi Infrastructure Mode Setup	44
Selecting Wireless Network Settings from the Control Panel	45
Wi-Fi Direct Mode Setup	48
Connecting to a Mobile Device	48
Enabling Wi-Fi Direct Mode (Simple AP)	50
Modifying the Wi-Fi Direct Network Name or Password	51
Wi-Fi Protected Setup (WPS)	53
Using WPS to Connect to a Network	53
Printing a Network Status Sheet	54
Printing a Network Connection Report	55
Network Connection Report Codes and Messages	57
Changing or Updating Network Connections	62
Accessing the Web Config Utility	63
Changing a USB Connection to a Wi-Fi Connection	63
Changing a Wi-Fi Connection to a Wired Network Connection	63
Connecting to a New Wi-Fi Router	64
Disabling Wi-Fi Features	65
Loading Paper	66
Loading Paper in the Cassette	66
Loading Paper in the Rear Paper Feed Slot	72
Paper Loading Capacity	75
Double-sided Printing Capacity	77
Compatible Epson Papers	78
Paper or Media Type Settings - Printing Software	79
Selecting the Paper Settings - Control Panel	79
Paper or Media Type Settings - Control Panel	80
Selecting the Default Paper Source Settings	81
Paper Source Settings Options	81
Placing Originals on the Product	83
Placing Originals on the Scanner Glass	83
Placing Originals in the Automatic Document Feeder	85
ADF Original Document Specifications	88
Copying	90
Copying Documents or Photos	90
Copying Options	91
Printing from a Computer	93
Printing with Windows	93
Selecting Basic Print Settings - Windows	94
Paper Source Options - Windows	96
Print Quality Options - Windows	96
Multi-Page Printing Options - Windows	96
Selecting Double-sided Printing Settings - Windows	97
Double-sided Printing Options - Windows	99
Print Density Adjustments - Windows	100
Selecting Additional Layout and Print Options - Windows	101
Custom Tone Correction Options - Windows	103
Image Options and Additional Settings - Windows	104
Header/Footer Settings - Windows	104
Selecting a Printing Preset - Windows	105
Selecting Extended Settings - Windows	107
Extended Settings - Windows	108
Printing Your Document - Windows	109
Locking Printer Settings - Windows	110
Locked Setting Options	112
Selecting Default Print Settings - Windows	113
Changing the Language of the Printer Software Screens	114
Changing Automatic Update Options	115
Printing with the Built-in Epson Driver - Windows 10 S	116
Selecting Print Settings - Windows 10 S	116
Printing on a Mac	120
Selecting Basic Print Settings - Mac	121
Paper Source Options - Mac	124
Print Quality Options - Mac	124
Selecting Page Setup Settings - Mac	125
Selecting Print Layout Options - Mac	126
Selecting Double-sided Printing Settings - Mac	126
Double-sided Printing Options and Adjustments - Mac	128
Selecting Printing Preferences - Mac	128
Printing Preferences - Mac	129
Printing Your Document - Mac	130
Checking Print Status - Mac	131
Printing From a Chromebook	131
Cancelling Printing Using a Product Button	132
Scanning	133
Starting a Scan	133
Starting a Scan Using the Product Control Panel	133
Scanning to a Connected Computer	134
Scanning to the Cloud	136
Setting Up a WSD Port (Windows 7/Windows Vista)	138
Changing Default Scan Job Settings	139
Starting a Scan Using the Epson Scan 2 Icon	139
Starting a Scan from a Scanning Program	142
Starting a Scan from a Smart Device	144
Scanning in Epson Scan 2	144
Additional Scanning Settings - Main Settings Tab	147
Additional Scanning Settings - Advanced Settings Tab	147
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	148
Image Format Options	150
Scan Resolution Guidelines	151
Faxing	152
Connecting a Telephone or Answering Machine	152
Setting Up Fax Features	156
Setting Up Basic Fax Features	156
Using the Fax Setup Wizard	156
Selecting the Line Type	158
Setting the Number of Rings to Answer	159
Selecting Advanced Fax Settings	160
Receive Settings - Fax	161
Report Settings - Fax	163
Basic Settings - Fax	163
Security Settings - Fax	165
Setting Up the Fax Utility - Windows	166
Setting Up Fax Features Using the Fax Utility - Mac	168
Setting Up Contacts and Contact Groups	169
Setting Up Contacts Using the Product Control Panel	170
Creating a Contact	170
Editing or Deleting a Contact	172
Creating a Contact Group	173
Editing or Deleting a Contact Group	175
Importing Contacts Using the Fax Utility - Windows	176
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac	179
Sending Faxes	181
Sending Faxes from the Product Control Panel	181
Sending a Fax Using the Control Panel	182
Fax Sending Options	184
Sending a Fax at a Specified Time	185
Dialing Fax Numbers from a Connected Telephone	187
Sending Faxes Using the Fax Utility - Windows	187
Sending Faxes Using the Fax Utility - Mac	190
Receiving Faxes	193
Fax Reception	193
Receiving Faxes Automatically	194
Receiving Faxes Manually	194
Receiving a Fax by Polling	195
Saving and Viewing Received Faxes	196
Selecting Received Fax Options Using the Fax Utility - Windows	197
Checking Fax Status	200
Printing Fax Reports	201
Fax Report Options	201
Refilling Ink and Replacing the Maintenance Box	203
Ink Safety Precautions	203
Checking the Ink and Maintenance Box Levels	205
Checking the Ink Level on Your Product	205
Checking Maintenance Box Status on the LCD Screen	206
Checking Ink and Maintenance Box Levels - Windows	206
Checking Ink and Maintenance Box Levels - Mac	208
Disabling Special Offers with Windows	210
Purchase Epson Ink and Maintenance Box	211
Ink Bottle and Maintenance Box Part Numbers	212
Refilling the Ink Tank	212
Maintenance Box Replacement	217
Adjusting Print Quality	219
Print Head Maintenance	219
Print Head Nozzle Check	219
Checking the Nozzles Using the Product Control Panel	220
Checking the Nozzles Using a Computer Utility	223
Print Head Cleaning	226
Cleaning the Print Head Using the Product Control Panel	226
Cleaning the Print Head Using a Computer Utility	228
Power Cleaning	231
Power Cleaning Using the Product Control Panel	231
Power Cleaning Using a Computer Utility	232
Print Head Alignment	234
Aligning the Print Head Using the Product Control Panel	234
Cleaning the Paper Guide	235
Cleaning the Print Head Path	236
Checking the Number of Sheets	239
Checking the Sheet Counter - Windows	240
Checking the Sheet Counter - Mac	241
Cleaning and Transporting Your Product	242
Cleaning Your Product	242
Cleaning the Paper Rollers	246
Transporting Your Product	248
Solving Problems	253
Checking for Software Updates	253
Product Status Messages	254
Message Appears Prompting You to Reset the Ink Level	255
Running a Product Check	256
Resetting Control Panel Defaults	258
Solving Setup Problems	258
Product Does Not Turn On or Off	259
Noise After Filling the Ink	259
Software Installation Problems	259
Solving Network Problems	260
Product Cannot Connect to a Wireless Router or Access Point	260
Network Software Cannot Find Product on a Network	262
Product Does Not Appear in Mac Printer Window	263
Wireless Network Connection is Unstable on a Mac	263
Wired Network Connection Becomes Unstable	264
Cannot Print Over a Network	264
Cannot Scan Over a Network	266
Solving Copying Problems	267
Product Makes Noise, But Nothing Copies	267
Product Makes Noise When It Sits for a While	268
Solving Paper Problems	268
Paper Feeding Problems	268
Paper Jam Problems in the Front of the Product	269
Paper Jam Problems Inside the Product	271
Paper Jam Problems in the Rear Cover	272
Paper Jams in the Automatic Document Feeder	275
Paper Ejection Problems	278
Solving Problems Printing from a Computer	279
Nothing Prints	279
Product Icon Does Not Appear in Windows Taskbar	280
Printing is Slow	281
Solving Page Layout and Content Problems	282
Inverted Image	283
Too Many Copies Print	283
Blank Pages Print	283
Incorrect Margins on Printout	284
Incorrect Characters Print	285
Incorrect Image Size or Position	285
Slanted Printout	286
Solving Print Quality Problems	286
White or Dark Lines in Printout	287
Blurry or Smeared Printout	288
Faint Printout or Printout Has Gaps	290
Grainy Printout	291
Solving Scanning Problems	292
Scanning Software Does Not Operate Correctly	292
Cannot Start Epson Scan 2	293
Scanning is Slow	294
Solving Scanned Image Quality Problems	294
Image Consists of a Few Dots Only	294
Line of Dots Appears in All Scanned Images	295
Straight Lines in an Image Appear Crooked	295
Image is Distorted or Blurry	295
Image Colors are Patchy at the Edges	296
Image is Too Dark	296
Back of Original Image Appears in Scanned Image	296
Ripple Patterns Appear in an Image	296
Scanned Image Colors Do Not Match Original Colors	297
Scanned Image Edges are Cropped	297
Characters are Not Recognized During Conversion to Editable Text (OCR)	297
Solving Faxing Problems	298
Cannot Send or Receive Faxes	298
Cannot Receive Faxes with a Telephone Connected to Your Product	300
Fax Memory Full Error Appears	301
Fax Quality is Poor	301
Sent Fax is Received in an Incorrect Size	302
Received Fax is Not Printed	302
Uninstall Your Product Software	303
Uninstalling Product Software - Windows	303
Uninstalling Product Software - Mac	304
Where to Get Help	305
Technical Specifications	306
Windows System Requirements	306
Mac System Requirements	307
Paper Specifications	308
Printable Area Specifications	309
Scanning Specifications	310
Fax Specifications	311
Automatic Document Feeder (ADF) Specifications	312
Ink Specifications	313
Dimension Specifications	313
Electrical Specifications	314
Environmental Specifications	314
Interface Specifications	314
Network Interface Specifications	315
Safety and Approvals Specifications	316
Notices	317
Important Safety Instructions	317
General Product Safety Instructions	317
LCD Screen Safety Instructions	319
Wireless Connection Safety Instructions	319
Telephone Equipment Safety Instructions	320
FCC Compliance Statement	320
Binding Arbitration and Class Waiver	323
Trademarks	326
Copyright Notice	327
libTIFF Software Acknowledgment	327
A Note Concerning Responsible Use of Copyrighted Materials	328
Default Delay Times for Power Management for Epson Products	328

Match case Limit results 1 per page

285

Incorrect Characters Print

If incorrect characters appear in your prints, try these solutions before reprinting:

• Make sure any cables are securely connected at both ends.

• In Windows, delete all jobs from the Windows Spooler. Click

Print Queue

on the Maintenance tab in

the printer settings window, and cancel any stalled print jobs.

• If your product is connected to a USB hub, connect it directly to your computer instead.

• If your computer entered sleep mode the last time you printed, the next print job after your computer

exits sleep mode may contain garbled characters. Print your document again.

• If incorrect characters still appear in your prints, try connecting your product using a different cable.

• Make sure you are using the printer software for this product. Check the product name at the top of the

driver window.

Parent topic:

Solving Page Layout and Content Problems

Related tasks

Selecting Basic Print Settings - Windows

Selecting Basic Print Settings - Mac

Selecting Page Setup Settings - Mac

Incorrect Image Size or Position

If your printed image is the wrong size or in the wrong position, try these solutions:

• Make sure you selected the correct paper size and layout settings in your printing program and printer

software.

• Make sure you selected the correct paper size on the control panel.

• Make sure your paper is positioned correctly for feeding into the printer.

• Slide the edge guides against the edges of the paper.

• Clean the scanner glass and document cover.

• If the edges of a copy are cropped, slightly move the original away from the edges of the scanner

glass.

• Make sure you selected the correct margins for your paper size in your printing program.

• Be sure to select the correct

Original Size

setting for your original in the Copy settings.

You can use the preview option in your printer software to check your margins before you print.