Epson ProSense 57 Users Guide - Page 68

Solving Problems Using Epson View, Restarting the Watch

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• If the heart rate chest strap still does not work, its battery may be low or exhausted. Replace the battery. • If you still cannot monitor your heart rate, try resetting or restarting your watch. Parent topic: Solving Problems Using Your Watch Related tasks Attaching the Heart Rate Chest Strap Registering the Heart Rate Chest Strap Resetting the Heart Rate Chest Strap and Replacing Its Battery Cleaning the Heart Rate Chest Strap Solving Problems Using Epson View Check the solutions in these sections if you have any problems using the Epson View app on your smartphone. Solutions to Problems Using Epson View Parent topic: Solving Problems Solutions to Problems Using Epson View If you experience problems using the Epson View app on your smartphone or the Epson View Uploader on your computer, try the following solutions: • If you see an error screen while your watch is communicating with your smartphone or computer, do not move your watch or the USB charging clip during communications. Remove and reattach the USB charging clip and try communicating with your smartphone or computer again. • If your computer does not recognize your watch, check the USB connection. Also clean the contact points on the watch and the USB charging clip, then try restarting your watch. If you still have problems using Epson View app or the Epson View Uploader, see the online help. Parent topic: Solving Problems Using Epson View Related tasks Cleaning Your Watch Charging the Watch Restarting the Watch If you experience problems with your watch, you may need to restart it. Restarting your watch retains your data and settings, except the activity data for the current day. 68

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• If the heart rate chest strap still does not work, its battery may be low or exhausted. Replace the
battery.
• If you still cannot monitor your heart rate, try resetting or restarting your watch.
Parent topic:
Solving Problems Using Your Watch
Related tasks
Attaching the Heart Rate Chest Strap
Registering the Heart Rate Chest Strap
Resetting the Heart Rate Chest Strap and Replacing Its Battery
Cleaning the Heart Rate Chest Strap
Solving Problems Using Epson View
Check the solutions in these sections if you have any problems using the Epson View app on your
smartphone.
Solutions to Problems Using Epson View
Parent topic:
Solving Problems
Solutions to Problems Using Epson View
If you experience problems using the Epson View app on your smartphone or the Epson View Uploader
on your computer, try the following solutions:
• If you see an error screen while your watch is communicating with your smartphone or computer, do
not move your watch or the USB charging clip during communications. Remove and reattach the USB
charging clip and try communicating with your smartphone or computer again.
• If your computer does not recognize your watch, check the USB connection. Also clean the contact
points on the watch and the USB charging clip, then try restarting your watch.
If you still have problems using Epson View app or the Epson View Uploader, see the
online help
.
Parent topic:
Solving Problems Using Epson View
Related tasks
Cleaning Your Watch
Charging the Watch
Restarting the Watch
If you experience problems with your watch, you may need to restart it. Restarting your watch retains
your data and settings, except the activity data for the current day.