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Epson WorkForce Pro WF-C878R Users Guide - Page 384

Solving Copying Problems, Product Makes Noise, But Nothing Copies

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• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again. • Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility: Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. Windows 8.x: Navigate to the Apps screen, select EPSON, and select Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. Parent topic: Solving Network Problems Related tasks Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon Entering a User ID and Password for Scanning Solving Copying Problems Check these solutions if you have problems copying with your product. Product Makes Noise, But Nothing Copies Product Makes Noise When It Sits for a While Parent topic: Solving Problems Product Makes Noise, But Nothing Copies If your product makes a noise, but nothing copies, try these solutions: • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. 384

Section	Page
Contents	3
WF-C878R User's Guide	15
Product Basics	16
Installing or Using Optional Parts	16
Optional Accessories and Replacement Parts	16
Installing the Optional Printer Stand	17
Installing the Optional Paper Cassette Units	25
Enabling the Optional Paper Cassettes - Windows	32
Enabling the Optional Paper Cassettes - Mac	33
Product Parts Locations	35
Product Parts - Front and Inside	35
Product Parts - Top and Back	38
Product Parts - Back	40
Using the Control Panel	41
Control Panel Buttons and Lights	42
Status Icon Information	43
Selecting the Date and Time	44
Selecting Your Country or Region	45
Setting a Password and Locking the Control Panel	46
Entering Characters on the LCD Screen	48
Using Presets	49
Setting User Feature Restrictions (Access Control)	51
Changing LCD Screen Language	52
Adjusting Control Panel Sounds	53
Adjusting the Screen Brightness	54
Turning Off the Operation Time Out Setting	55
Preventing PC Connection via USB	56
Checking for Software Updates	57
Using Power Saving Settings	58
Changing the Sleep Timer Settings	58
Changing the Power Off Timer Settings	59
Epson Connect Solutions for Smartphones, Tablets, and More	60
Setting Up Epson Connect Services	61
Using Epson Email Print	62
Using the Epson iPrint Mobile App	62
Using Epson Remote Print	63
Using Epson Scan to Cloud	63
Using AirPrint	64
Android Printing Using the Epson Print Enabler	65
Using Fire OS Printing	65
Using Windows 10 Mobile Printing	66
Using Epson Print and Scan App with Windows Tablets	66
Wi-Fi or Wired Networking	67
Network Security Recommendations	67
Wi-Fi Infrastructure Mode Setup	68
Selecting Wireless Network Settings from the Control Panel	69
Wi-Fi Direct Mode Setup	71
Enabling Wi-Fi Direct Mode	72
Wi-Fi Protected Setup (WPS)	74
Using WPS to Connect to a Network	74
Printing a Network Status Sheet	75
Printing a Network Connection Report	76
Network Connection Report Codes and Messages	77
Configuring Email Server Settings	82
Changing or Updating Network Connections	83
Accessing the Web Config Utility	84
Changing a USB Connection to a Wi-Fi Connection	84
Changing a Wi-Fi Connection to a Wired Network Connection	84
Connecting to a New Wi-Fi Router	85
Disabling Wi-Fi Features	86
Enabling PCL or PostScript Printing	87
Installing the PCL Driver - Windows	87
Installing the PostScript (PS3) Printer Software - Windows	89
Installing the PostScript (PS3) Printer Software - Mac	89
Selecting PDL (Page Description Language) Settings	90
PDL Print Configuration Options	91
Selecting Printer Language and Interface Settings	93
Printing Language and Interface Options	94
Printing a PCL or PS3 (PostScript) Status Sheet	95
Loading Paper	97
Loading Paper in the Paper Cassettes and Rear Paper Feeder	97
Paper Loading Capacity	102
Double-sided Printing Capacity	112
Compatible Epson Papers	117
Paper or Media Type Settings - Printing Software	120
Selecting the Paper Settings for Each Source - Control Panel	121
Paper Type Settings - Control Panel	123
Selecting Default Paper Settings - Administrator	124
Selecting the Default Printer Settings	124
Paper Source Settings Options	125
Selecting the Universal Print Settings	126
Universal Print Settings Options	127
Placing Originals on the Product	129
Placing Originals on the Scanner Glass	129
Placing Originals in the Automatic Document Feeder	130
Copying	136
Copying Documents or Photos	136
Copying Options	137
Printing from a Computer	141
Printing with the Standard Epson Printer Software - Windows	141
Synchronizing Printer Settings for Optional Units - Windows	142
Selecting Basic Print Settings - Windows	143
Paper Source Options - Windows	146
Print Quality Options - Windows	146
Multi-Page Printing Options - Windows	147
Selecting Double-sided Printing Settings - Windows	147
Double-sided Printing Options - Windows	150
Print Density Adjustments - Windows	150
Selecting Additional Print Options - Windows	151
Custom Color Correction Options - Windows	153
Image Options and Additional Settings - Windows	154
Header/Footer Settings - Windows	155
Selecting a Printing Preset - Windows	156
Selecting Extended Settings - Windows	157
Extended Settings - Windows	158
Printing Your Document or Photo - Windows	160
Locking Printer Settings - Windows	160
Locked Setting Options	162
Entering a User ID and Password for Printing	164
Selecting Default Print Settings - Windows	165
Changing the Language of the Printer Software Screens	166
Changing Automatic Update Options	167
Printing with the Epson Standard Printer Software - Mac	168
Selecting Basic Print Settings - Mac	168
Paper Source Options - Mac	172
Print Quality Options - Mac	172
Print Options - Mac	172
Selecting Page Setup Settings - Mac	173
Selecting Print Layout Options - Mac	174
Selecting Double-sided Printing Settings - Mac	174
Double-sided Printing Options and Adjustments - Mac	176
Managing Color - Mac	176
Color Matching and Color Options - Mac	177
Selecting Printing Preferences - Mac	178
Printing Preferences - Mac	179
Printing Your Document or Photo - Mac	180
Checking Print Status - Mac	181
Printing with the PCL Printer Software - Windows	181
Synchronizing Printer Settings - PCL Driver - Windows	182
Selecting Basic Print Settings - PCL Driver - Windows	184
Selecting Default Print Settings - PCL Driver - Windows	186
Locking Printer Settings - PCL Driver - Windows	188
PCL Driver Locked Setting Options	189
Printing with the PostScript (PS3) Printer Software - Windows	190
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows	191
Selecting Basic Print Settings - PostScript Printer Software - Windows	192
Selecting Default Print Settings - PostScript Printer Software - Windows	195
Printing with the PostScript (PS3) Printer Software - Mac	197
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac	197
Selecting Basic Print Settings - PostScript Printer Software - Mac	198
Cancelling Printing Using a Product Button	203
Scanning	204
Starting a Scan	204
Starting a Scan Using the Product Control Panel	204
Scanning to Email	206
Scanning to a Connected Computer	208
Scanning to a Memory Device	211
Scanning to the Cloud	212
Setting Up a WSD Port (Windows 7/Windows Vista)	215
Control Panel Scanning Options	215
Setting Up and Scanning to a Network Folder or FTP Server	217
Creating a Shared Network Folder	217
Registering Contacts for Network Folder or FTP Scanning - Web Config	219
Registering Contacts for Email, Network, or FTP Scanning - Control Panel	220
Scanning to a Network Folder or FTP Server	222
Starting a Scan Using the Epson Scan 2 Icon	224
Starting a Scan from a Scanning Program	227
Starting a Scan from a Smart Device	229
Scanning in Epson Scan 2	229
Additional Scanning Settings - Main Settings Tab	233
Additional Scanning Settings - Advanced Settings Tab	234
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	235
Image Format Options	237
Scan Resolution Guidelines	237
Scanning with Document Capture Pro or Document Capture	238
Scanning with Simple Scan in Document Capture Pro - Windows	238
Scanning with Job Scan in Document Capture Pro - Windows	240
Adding and Assigning Scan Jobs with Document Capture Pro - Windows	241
Scanning Two Originals onto One Sheet (Stitching Images) - Windows	244
Scanning Multi-Page Originals as Separate Files - Windows	247
Scanning with Document Capture - Mac	250
Adding and Assigning Scan Jobs with Document Capture - Mac	253
Entering a User ID and Password for Scanning	254
Faxing	255
Connecting a Telephone or Answering Machine	255
Setting Up Fax Features	261
Setting Up Basic Fax Features	261
Using the Fax Setup Wizard	261
Selecting the Line Type	263
Setting the Number of Rings to Answer	264
Selecting Advanced Fax Settings	265
Basic Settings - Fax	266
Send Settings - Fax	268
Receive Settings - Fax	269
Report Settings - Fax	272
Security Settings - Fax	273
Setting Up the Fax Utility - Windows	274
Setting Up Fax Features Using the Fax Utility - Mac	275
Setting Up Contacts and Contact Groups	276
Creating a Contact	277
Editing or Deleting a Contact	279
Creating a Contact Group	281
Editing or Deleting a Contact Group	283
Sending Faxes	284
Sending Faxes from the Product Control Panel	285
Sending a Fax Using the Keypad, Contact List, or History	285
Fax Sending Options	288
Sending a Fax at a Specified Time	289
Sending a Fax on Demand	291
Sending a Stored Fax	292
Dialing Fax Numbers from a Connected Telephone	293
Sending Faxes Using the Fax Utility - Windows	294
Sending Faxes Using the Fax Utility - Mac	297
Receiving Faxes	300
Fax Reception	300
Receiving Faxes Automatically	301
Receiving Faxes Manually	301
Forwarding Received Faxes	302
Receiving a Fax by Polling	303
Viewing a Fax on the LCD Screen (Using the Fax Box)	304
Checking Fax Status	305
Printing Fax Reports	306
Fax Report Options	307
Using External USB Devices with Your Product	309
Connecting a USB Device	309
Disconnecting a USB Device	309
Viewing and Printing from the LCD Screen	310
Printing JPEG Photos	310
Print Setting Options - JPEG Mode	312
Printing TIFF and PDF Files	313
Print Setting Options - TIFF Mode	314
Print Setting Options - PDF Mode	315
Transferring Files on a USB Device	316
Setting Up File Sharing for File Transfers from Your Computer	316
Transferring Files from a USB Device to Your Computer	317
Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers	319
Check Ink and Maintenance Box Status	319
Checking Ink Status on the LCD Screen	320
Checking Ink and Maintenance Box Status - Windows	321
Checking Ink and Maintenance Box Status - Mac	322
Purchase Epson Ink Packs and Maintenance Boxes	324
Ink Supply Unit (Ink Pack) and Maintenance Box Part Numbers	324
Removing and Installing Ink Packs	325
Maintenance Box Replacement	327
Replacing the Rollers for Paper Cassette 1	328
Replacing the Rollers for Optional Paper Cassettes 2 to 4	334
Resetting the Roller Counter on the LCD Screen	340
Adjusting Print Quality	342
Print Head Maintenance	342
Checking the Nozzles Using the Product Control Panel	342
Cleaning the Print Head Using the Product Control Panel	344
Power Cleaning Using the Product Control Panel	346
Print Quality Adjustment	347
Adjusting the Print Quality Using the Product Control Panel	347
Adjusting the Quality for Each Paper Type	349
Cleaning the Paper Guide	351
Cleaning and Transporting Your Product	353
Cleaning Your Product	353
Cleaning the Scanner Glass	353
Cleaning the Automatic Document Feeder	355
Cleaning the Paper Rollers	358
Transporting Your Product	360
Removing the Optional Printer Stand	362
Removing the Optional Paper Cassettes	364
Solving Problems	366
Viewing the Help Screen	366
Product Status Messages	367
Job Status Error Codes	370
Running a Product Check	374
Resetting Control Panel Defaults	376
Solving Setup Problems	377
Product Does Not Turn On or Off	377
Noise After Ink Installation	377
Software Installation Problems	378
Solving Network Problems	378
Product Cannot Connect to a Wireless Router or Access Point	379
Network Software Cannot Find Product on a Network	380
Wireless Network Connection is Unstable on a Mac	381
USB 3.0 Connection is Unstable When Using a USB 2.0 Cable	381
Product Does Not Appear in Mac Printer Window	381
Cannot Print Over a Network	382
Cannot Scan Over a Network	383
Solving Copying Problems	384
Product Makes Noise, But Nothing Copies	384
Product Makes Noise When It Sits for a While	385
Solving Copy Quality Problems	385
Copies Have Incorrect or Faint Colors	385
Position, Size, or Margins of Copies are Incorrect	386
Solving Paper Problems	386
Paper Feeding Problems	387
Originals Do Not Feed From the Automatic Document Feeder	388
Paper Jam Problems	389
Paper Ejection Problems	390
Solving Problems Printing from a Computer	390
Nothing Prints	390
Product Icon Does Not Appear in Windows Taskbar	391
Printing is Slow	392
Solving Page Layout and Content Problems	393
Inverted Image	394
Too Many Copies Print	394
Blank Pages Print	394
Incorrect Margins on Printout	395
Incorrect Characters Print	395
Incorrect Image Size or Position	396
Slanted Printout	396
Solving Print Quality Problems	397
White or Dark Lines in Printout	397
Blurry or Smeared Printout	398
Faint Printout or Printout Has Gaps	400
Grainy Printout	401
Incorrect Colors	402
Solving Scanning Problems	403
Scanning Software Does Not Operate Correctly	403
Cannot Start Epson Scan 2	403
Solving Scanned Image Quality Problems	404
Image Consists of a Few Dots Only	404
Line of Dots Appears in All Scanned Images	405
Straight Lines in an Image Appear Crooked	405
Scanned Image Quality Problems	405
Image Colors are Patchy at the Edges	406
Ripple Patterns Appear in an Image	407
Scanned Image Edges are Cropped	407
Solving Faxing Problems	407
Cannot Send or Receive Faxes	408
Cannot Receive Faxes with a Telephone Connected to Your Product	409
Fax Memory Full Error Appears	410
Fax Quality is Poor	411
Sent Fax is Received in an Incorrect Size	411
Received Fax is Not Printed	412
Solving USB Device Problems	412
Cannot View or Print from a USB Device	412
Cannot Save Files on a USB Device	413
Cannot Transfer Files To or From a USB Device	413
Uninstall Your Product Software	414
Uninstalling Product Software - Windows	414
Uninstalling Product Software - Mac	415
Where to Get Help	415
Technical Specifications	417
Windows System Requirements	417
Mac System Requirements	418
Paper Specifications	419
Printable Area Specifications	421
Scanning Specifications	422
Automatic Document Feeder (ADF) Specifications	423
Fax Specifications	424
Ink Pack Specifications	425
Dimension Specifications	426
Electrical Specifications	427
Environmental Specifications	427
Interface Specifications	428
External USB Device Specifications	428
Network Interface Specifications	429
Safety and Approvals Specifications	431
Notices	433
Important Safety Instructions	433
General Product Safety Instructions	433
Ink Pack Safety Instructions	435
Wireless Connection Safety Instructions	436
LCD Screen Safety Instructions	436
Telephone Equipment Safety Instructions	437
FCC Compliance Statement	437
Binding Arbitration and Class Waiver	440
Trademarks	443
Copyright Notice	443
libTIFF Software Acknowledgment	444
A Note Concerning Responsible Use of Copyrighted Materials	445
Default Delay Times for Power Management for Epson Products	445