Home » Epson Manuals » Multifunction Devices » Epson WorkForce WF-3530 » Manual Viewer

Epson WorkForce WF-3530 User Manual - Page 295

Solving Scanning Problems, Scanning Software Does Not Operate Correctly, Cannot Start Epson Scan

View all Epson WorkForce WF-3530 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 295 highlights

Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan Parent topic: Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. Note: With Mac OS X 10.6, 10.7, or 10.8, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software, such as ABBYY FineReader. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads). Parent topic: Solving Scanning Problems Related concepts When to Uninstall Your Product Software Related tasks Scanning with Mac OS X 10.6/10.7/10.8 Using Image Capture Cannot Start Epson Scan If you cannot start Epson Scan, try these solutions: • Make sure your product is turned on and any interface cables are securely connected at both ends. • Make sure Epson Scan is selected in your scanning program. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan. • Check the connection setting and test the connection using Epson Scan Settings: 295

Section	Page
Contents	3
Product Basics	14
Setting Up the Control Panel	14
Control Panel Buttons and Lights	14
Changing LCD Screen Language	15
Turning Off Control Panel Sounds	15
Product Parts Locations	16
Product Parts - Front and Top	16
Product Parts - Paper Path	18
Product Parts - Inside	19
Product Parts - Back	20
Scanning, Printing, Copying, and Faxing from the Touch Panel	20
Using Eco Mode	21
Changing the Sleep Timer Setting From the Touch Panel	21
Changing the Sleep Timer Setting - Windows	22
Changing the Sleep Timer Setting - Mac OS X	23
Selecting Other Eco Settings From the Touch Panel	24
Epson Connect Solutions for Smartphones, Tablets, and More	25
Using Epson Email Print	25
Using the Epson iPrint Mobile App	25
Using Epson Remote Print	26
Using Epson Scan to Cloud	26
Using AirPrint	27
Using Google Cloud Print	27
Selecting Wireless Network Settings from the Control Panel	29
Loading Paper	31
Loading Paper for Documents in the Cassette	31
Loading Paper for Photos in the Cassette	36
Loading Envelopes in the Cassette	40
Loading Paper and Envelopes in the Rear Feed Slot	45
Paper Loading Capacity	48
Available Epson Papers	49
Borderless Paper Type Compatibility	51
Paper or Media Type Settings	52
Placing Originals on the Product	53
Placing Originals on the Scanner Glass	53
Placing Originals in the Automatic Document Feeder	54
Copying	57
Copying Documents	57
Copying and Restoring Photos	58
Copying ID Cards	60
Paper Type Settings - Copying	62
Paper Size Settings - Copying	62
Copying Options	63
Printing From a Computer	66
Printing with Windows	66
Selecting Basic Print Settings - Windows	66
Paper Source Options - Windows	69
Print Quality Options - Windows	69
Multi-Page Printing Options - Windows	70
Selecting Double-sided Printing Settings - Windows	70
Double-sided Printing Options - Windows	72
Print Density Adjustments - Windows	73
Selecting Additional Layout and Print Options - Windows	73
Custom Color Correction Options - Windows	74
Image Options and Additional Settings - Windows	76
Header/Footer Settings - Windows	76
Selecting a Printing Preset - Windows	77
Printing Your Document or Photo - Windows	79
Selecting Default Print Settings - Windows	79
Changing the Language of the Printer Software Screens	80
Changing Automatic Update Options	81
Printing with Mac OS X	82
Selecting Basic Print Settings - Mac OS X	83
Paper Source Options - Mac OS X	86
Print Quality Options - Mac OS X	87
Print Options - Mac OS X	87
Selecting Page Setup Settings - Mac OS X	88
Selecting Print Layout Options - Mac OS X	88
Selecting Double-sided Printing Settings - Mac OS X	89
Double-sided Printing Options and Adjustments - Mac OS X	91
Managing Color - Mac OS X	92
Color Matching and Color Options - Mac OS X	93
Selecting Printing Preferences - Mac OS X	94
Printing Preferences - Mac OS X	95
Printing Your Document or Photo - Mac OS X	96
Checking Print Status - Mac OS X	96
Cancelling Printing Using a Product Button	97
Scanning	98
Starting a Scan	98
Starting a Scan Using the Product Control Panel	98
Scan to Memory Card Options	100
Changing Default Scan Button Settings	101
Starting a Scan Using the Epson Scan Icon	101
Starting a Scan from a Scanning Program	104
Selecting Epson Scan Settings	106
Scan Modes	106
Selecting the Scan Mode	106
Scanning in Office Mode	107
Available Document Source Settings - Office Mode	109
Selecting a Scan Area - Office Mode	110
Available Image Adjustments - Office Mode	112
Scanning in Home Mode	113
Selecting a Scan Area - Home Mode	115
Available Image Adjustments - Home Mode	118
Selecting a Scan Size - Home Mode	119
Scanning in Professional Mode	121
Available Document Source Settings - Professional Mode	124
Available Image Types - Professional Mode	124
Selecting a Scan Area - Professional Mode	125
Available Image Adjustments - Professional Mode	128
Selecting a Scan Size - Professional Mode	130
Image Preview Guidelines	133
Scan Resolution Guidelines	133
Selecting Scan File Settings	134
Available Scanned File Types and Optional Settings	135
Scanning with Mac OS X 10.6/10.7/10.8 Using Image Capture	136
Available Scan Settings - Mac OS X Image Capture	138
Scanning Special Projects	138
Scanning to a PDF File	138
Restoring Photo Colors as You Scan	141
Convert Scanned Documents to Editable Text (OCR)	142
Scanning Using OCR - Windows	142
Scanning Using OCR - Mac OS X	144
Faxing	147
Connecting a Telephone or Answering Machine	147
Setting Up Fax Features	153
Setting Up Fax Features Using the Product Control Panel	154
Selecting Your Country or Region	154
Selecting the Date and Time	155
Entering Fax Header Information	157
Entering Numbers and Characters for Faxing	158
Selecting Fax Send and Receive Settings	159
Selecting Fax Communication Settings	160
Printing Fax Reports	161
Restoring Default Fax Settings	163
Fax Send Options	163
Fax Receive Options	164
Fax Communications Options	165
Fax Report Options	166
Restore Default Settings Options	167
Setting Up Fax Features Using the Fax Utility - Windows	167
Setting Up Fax Features Using the Fax Utility - Mac OS X	169
Setting Up Speed Dial and Group Dial Lists	170
Setting Up Speed/Group Dial Lists Using the Product Control Panel	171
Creating Speed Dial List Entries	171
Printing Your Speed Dial List	174
Creating Group Dial List Entries	175
Printing Your Group Dial List	177
Setting Up Speed/Group Dial Lists Using the Fax Utility - Windows	179
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac OS X	181
Sending Faxes	183
Sending Faxes from the Product Control Panel	183
Manually Dialing or Redialing Fax Numbers	184
Selecting Fax Numbers From Speed or Group Dial Lists	185
Dialing Fax Numbers from a Connected Telephone	186
Broadcasting a Fax	187
Fax Sending Options	189
Sending Faxes Using the Fax Utility - Windows	189
Sending Faxes Using the Fax Utility - Mac OS X	191
Receiving Faxes	194
Fax Reception	194
Receiving Faxes Automatically (Auto Answer)	195
Receiving Faxes Manually	195
Using Memory Cards With Your Product	197
Inserting a Memory Card	197
Memory Card Types	198
Memory Card File Specifications	198
Removing a Memory Card	199
Printing from a Memory Card	199
Viewing and Printing Photos	200
Viewing and Printing Individual Photos	200
Printing All Photos	201
Printing Photos by Date	202
Cropping Photos Displayed on the LCD Screen	204
Modifying Photos Displayed on the LCD Screen	204
Photo Adjustment Options	205
Selecting Print Settings for Photos Displayed on the LCD Screen	207
Print Setting Options - Photo Mode	207
Printing Photo Layouts	208
Photo Layout Options	210
Transferring Photos on a Memory Card	210
Setting Up File Sharing for Photo Transfers From Your Computer	211
Transferring Photos from a Memory Card to Your Computer	211
Using an External Device with Your Product	213
Printing from a Camera Connected to Your Product	213
Selecting Print Settings for Printing From a Camera	213
Print Settings - Camera	214
Photo Adjustments - Camera	215
Connecting and Printing From a Camera	216
Viewing or Printing from a USB Flash Drive or External Device	218
USB Device File Specifications	218
Connecting and Using a USB Flash Drive or External Device	218
Charging a USB Device Using Your Product	219
Printing Personalized Projects	221
Printing Personalized Note Paper	221
Printing Lined Paper and Graph Paper	222
Replacing Ink Cartridges and Maintenance Boxes	224
Check Cartridge and Maintenance Box Status	224
Checking Cartridge Status on the LCD Screen	224
Checking Cartridge and Maintenance Box Status With Windows	225
Checking Cartridge and Maintenance Box Status With Mac OS X	228
Purchase Epson Ink Cartridges and Maintenance Box	229
Ink Cartridge and Maintenance Box Part Numbers	229
Removing and Installing Ink Cartridges	230
Printing With Black Ink and Expended Color Cartridges	234
Printing With Expended Color Cartridges - Windows	234
Printing With Expended Color Cartridges - Mac OS X	235
Conserving Low Black Ink with Windows	236
Replacing the Maintenance Box	237
Adjusting Print Quality	241
Print Head Maintenance	241
Print Head Nozzle Check	241
Checking the Nozzles Using the Product Touch Panel	241
Checking the Nozzles Using a Computer Utility	243
Print Head Cleaning	245
Cleaning the Print Head Using the Product Touch Panel	246
Cleaning the Print Head Using a Computer Utility	247
Print Head Alignment	250
Aligning the Print Head Using the Product Touch Panel	250
Aligning the Print Head Using a Computer Utility	252
Cleaning the Paper Path	253
Cleaning and Transporting Your Product	255
Cleaning Your Product	255
Transporting Your Product	257
Solving Problems	259
Checking for Software Updates	259
Product Status Messages	260
Running a Product Check	261
Resetting Control Panel Defaults	263
Solving Setup Problems	264
Noise After Ink Installation	264
Software Installation Problems	265
Solving Network Problems	265
Product Cannot Connect to a Wireless Router or Access Point	265
Network Software Cannot Find Product on a Network	266
Product Does Not Appear in Mac OS X Printer Window	266
Cannot Print Over a Network	267
Cannot Scan Over a Network	268
Printing a Network Status Sheet	268
Solving Copying Problems	269
Product Makes Noise, But Nothing Copies	269
Product Makes Noise When It Sits for a While	270
Solving Paper Problems	270
Paper Feeding Problems	270
Paper Jam Problems Inside the Product	271
Paper Jam Problems in the Paper Cassette	273
Paper Jam Problems in the Duplexer (Rear Cover)	275
Document Jams in the Automatic Document Feeder	279
Paper Ejection Problems	283
Solving Problems Printing from a Computer	283
Nothing Prints	283
Product Icon Does Not Appear in Windows Taskbar	284
Error After Cartridge Replacement	285
Printing is Slow	285
Solving Page Layout and Content Problems	286
Inverted Image	287
Too Many Copies Print	287
Blank Pages Print	287
Incorrect Margins on Printout	288
Border Appears on Borderless Prints	288
Incorrect Characters Print	289
Incorrect Image Size or Position	290
Slanted Printout	290
Solving Print Quality Problems	290
White or Dark Lines in Printout	291
Blurry or Smeared Printout	291
Faint Printout or Printout Has Gaps	292
Grainy Printout	293
Incorrect Colors	294
Solving Scanning Problems	295
Scanning Software Does Not Operate Correctly	295
Cannot Start Epson Scan	295
Solving Scanned Image Quality Problems	296
Image Consists of a Few Dots Only	297
Line of Dots Appears in All Scanned Images	297
Straight Lines in an Image Appear Crooked	297
Image is Distorted or Blurry	298
Image Colors are Patchy at the Edges	298
Image is Too Dark	298
Back of Original Image Appears in Scanned Image	299
Ripple Patterns Appear in an Image	299
Scanned Image Colors Do Not Match Original Colors	299
Scan Area is Not Adjustable in Thumbnail Preview	300
Scanned Image Edges are Cropped	300
Solving Faxing Problems	300
Cannot Send or Receive Faxes	300
Cannot Receive Faxes with a Telephone Connected to Your Product	301
Solving Memory Card Problems	302
Memory Card Does Not Fit Into a Slot	302
Cannot View or Print Photos from a Memory Card	302
Cannot Transfer Photos To or From a Memory Card	302
Cannot Access Memory Card From a Networked Mac	303
When to Uninstall Your Product Software	303
Uninstalling Product Software - Windows	303
Uninstalling Product Software - Mac OS X	304
Where to Get Help	305
Technical Specifications	307
Windows System Requirements	307
Mac System Requirements	308
Printing Specifications	308
Scanning Specifications	308
Automatic Document Feeder (ADF) Specifications	309
Fax Specifications	310
Paper Specifications	310
Printable Area Specifications	311
Ink Cartridge Specifications	313
Dimension Specifications	313
Electrical Specifications	314
Environmental Specifications	314
Interface Specifications	314
External USB Device Specifications	315
Memory Card Specifications	315
Network Interface Specifications	316
Safety and Approvals Specifications	317
Notices	318
FCC Compliance Statement	318
Software Notice	320
Trademarks	323
Copyright Notice	323
libTIFF Software Acknowledgment	324
A Note Concerning Responsible Use of Copyrighted Materials	324
Default Delay Times for Power Management for Epson Products	325

Match case Limit results 1 per page

Solving Scanning Problems

Check these solutions if you have problems scanning with your product.

Scanning Software Does Not Operate Correctly

Cannot Start Epson Scan

Parent topic:

Solving Problems

Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:

• Make sure your computer has adequate memory and meets the system requirements for your

operating system.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,

wake your system and restart your scanning software.

• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.

Note:

With Mac OS X 10.6, 10.7, or 10.8, in addition to scanning with Image Capture, you can

download and install Epson Scan scanning software. Epson Scan provides additional image

adjustment and photo correction features for enhancing scanned images, and provides an interface

for TWAIN-compliant OCR scanning software, such as ABBYY FineReader. To download Epson

Scan, visit Epson's driver download site (

U.S. downloads

Canadian downloads

Parent topic:

Solving Scanning Problems

Related concepts

When to Uninstall Your Product Software

Related tasks

Scanning with Mac OS X 10.6/10.7/10.8 Using Image Capture

Cannot Start Epson Scan

If you cannot start Epson Scan, try these solutions:

• Make sure your product is turned on and any interface cables are securely connected at both ends.

• Make sure Epson Scan is selected in your scanning program.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,

wake your system and restart Epson Scan.

• Check the connection setting and test the connection using Epson Scan Settings:

295