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Epson XP-340 Users Guide - Page 182

Software Installation Problems, Control Panel Setup Problems, USB Connection Problems

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Software Installation Problems If you have problems while installing your product software, try these solutions: • Make sure your product is turned on and any necessary cables are securely connected at both ends. If you still have problems installing software, disconnect the cable and carefully follow the instructions on the Start Here sheet. Also make sure your system meets the requirements for your operating system. • Close any other programs, including screen savers and virus protection software, and install your product software again. • In Windows, make sure your product is selected as the default printer and the correct port is shown in the printer properties. • If you see any error message or your software does not install correctly in Windows, you may not have software installation privileges. Contact your System Administrator. Parent topic: Solving Setup Problems Related concepts Uninstall Your Product Software Related references Windows System Requirements Mac System Requirements Control Panel Setup Problems If you have problems setting up the control panel, try these solutions: • To view LCD screen text in a different language, select a different language setting for the panel. • To adjust the position of the control panel, carefully raise or lower it using the release bar. Parent topic: Solving Setup Problems Related topics Using the Control Panel USB Connection Problems If you used a USB cable to connect to a computer that has multiple peripherals, make sure the computer is grounded. Otherwise, you may feel a slight electric shock when touching your product. Parent topic: Solving Setup Problems 182

Section	Page
Contents	3
Product Basics	12
Using the Control Panel	12
Control Panel Buttons and Lights	12
Adjusting Control Panel Position	13
Changing LCD Screen Language	13
Turning Off Control Panel Sounds	15
Product Parts Locations	15
Product Parts - Top	16
Product Parts - Inside	18
Product Parts - Back	19
The Power Off and Sleep Timers	19
Changing the Power Off and Sleep Timer Settings From the Control Panel	20
Changing the Power and Sleep Timer Settings - Windows	22
Changing the Power and Sleep Timer Settings - Mac	23
Epson Connect Solutions for Smartphones, Tablets, and More	24
Setting Up Epson Connect Services	24
Using Epson Email Print	25
Using the Epson iPrint Mobile App	25
Using the Epson Creative Print Mobile App	26
Using Epson Remote Print	27
Using Google Cloud Print	27
Setting Up Google Cloud Print on a Chromebook	28
Using AirPrint	29
Using the Mopria Print Service	30
Android Printing Using the Epson Print Enabler	31
Using Fire OS Printing	31
Using Windows 10 Mobile Printing	32
Using Epson Print and Scan App with Windows Tablets	32
Wi-Fi Networking	34
Wi-Fi Infrastructure Mode Setup	34
Selecting Wireless Network Settings from the Control Panel	35
Wi-Fi Direct Mode Setup	37
Enabling Wi-Fi Direct Mode	38
Wi-Fi Protected Setup (WPS)	40
Using WPS to Connect to a Network	41
Printing a Network Status Sheet	41
Changing or Updating Network Connections	43
Accessing the Web Config Utility	43
Changing a USB Connection to a Wi-Fi Connection	43
Connecting to a New Wi-Fi Router	44
Disabling Wi-Fi Features	44
Loading Paper	46
Loading Paper for Documents and Photos	46
Loading Envelopes	50
Paper Loading Capacity	52
Available Epson Papers	53
Borderless Paper Type Compatibility	54
Paper or Media Type Settings - Control Panel and Epson iPrint	55
Paper or Media Type Settings - Product Software	56
Placing Originals on the Product	57
Placing Originals on the Scanner Glass	57
Copying	60
Copying Documents or Photos	60
Paper Size Settings - Copying	62
Copying Options	62
Printing from a Computer	64
Printing with Windows	64
Selecting Basic Print Settings - Windows	64
Print Quality Options - Windows	67
Multi-Page Printing Options - Windows	67
Selecting Double-sided Printing Settings - Windows	67
Double-sided Printing Options - Windows	69
Selecting Additional Layout and Print Options - Windows	69
Custom Color Correction Options - Windows	71
Image Options and Additional Settings - Windows	72
Header/Footer Settings - Windows	73
Selecting a Printing Preset - Windows	74
Selecting Extended Settings - Windows	75
Extended Settings - Windows	76
Printing Your Document or Photo - Windows	77
Checking Print Status - Windows	79
Selecting Default Print Settings - Windows	79
Changing the Language of the Printer Software Screens	80
Changing Automatic Update Options	81
Printing on a Mac	82
Selecting Basic Print Settings - Mac	83
Print Quality Settings - Mac	87
Print Options - Mac	87
Selecting Page Setup Settings - Mac	88
Selecting Print Layout Options - Mac	89
Managing Color - Mac	89
Color Matching and Color Options - Mac	90
Selecting Printing Preferences - Mac	91
Printing Preferences - Mac	92
Printing Your Document or Photo - Mac	93
Checking Print Status - Mac	94
Cancelling Printing Using a Product Button	94
Scanning	95
Starting a Scan	95
Starting a Scan Using the Product Control Panel	95
Changing Default Scan Button Settings	97
Starting a Scan Using the Epson Scan 2 Icon	97
Starting a Scan from a Scanning Program	100
Scanning in Epson Scan 2	102
Additional Scanning Settings - Main Settings Tab	105
Additional Scanning Settings - Advanced Settings Tab	105
Image Format Options	106
Scan Resolution Guidelines	107
Scanning from Smart Devices	108
Scanning to Online Destinations Using Easy Photo Scan	108
Scanning Using Easy Photo Scan	109
Uploading Scanned Images to Facebook	111
Uploading Scanned Images to Google Photos	112
Uploading Scanned Images to Evernote	114
Uploading Scanned Images to SugarSync	116
Uploading Scanned Images to a Web Folder	118
Uploading Scanned Images to Email	120
Saving Scanned Images to a Folder	121
Epson JPEG File Settings	122
Epson TIFF and Multi-TIFF File Settings	124
Saving Scanned Documents as a Searchable PDF	125
Using Memory Cards with Your Product	127
Inserting a Memory Card	127
Memory Card Types	128
Memory Card File Specifications	128
Removing a Memory Card	129
Printing from a Memory Card	129
Viewing and Printing Individual Photos	130
Selecting Print Settings for Photos Displayed on the LCD Screen	131
Print Setting Options - Photo Mode	132
Transferring Photos on a Memory Card	133
Setting Up File Sharing for Photo Transfers from Your Computer	133
Transferring Photos from a Memory Card to Your Computer	134
Printing Personalized Projects	135
Printing Lined Paper and Graph Paper	135
Printing Personalized Note Paper	136
Printing Calendar Pages	137
Replacing Ink Cartridges	140
Check Cartridge Status	140
Checking Cartridge Status on the LCD Screen	140
Checking Cartridge Status with Windows	142
Checking Cartridge Status - Mac	145
Purchase Epson Ink Cartridges	146
Ink Cartridge Part Numbers	146
Removing and Installing Ink Cartridges	147
Replacing Ink Cartridges Using a Computer Utility	152
Printing with Black Ink and Expended Color Cartridges	153
Printing with Expended Color Cartridges - Windows	153
Printing with Expended Color Cartridges - Mac	154
Conserving Low Black Ink with Windows	156
Adjusting Print Quality	157
Print Head Maintenance	157
Print Head Nozzle Check	157
Checking the Nozzles Using the Product Control Panel	157
Checking the Nozzles Using a Computer Utility	160
Print Head Cleaning	161
Cleaning the Print Head Using the Product Control Panel	162
Cleaning the Print Head Using a Computer Utility	163
Print Head Alignment	166
Aligning the Print Head Using the Product Control Panel	166
Aligning the Print Head Using a Computer Utility	168
Cleaning the Paper Path	170
Cleaning and Transporting Your Product	172
Cleaning Your Product	172
Transporting Your Product	172
Solving Problems	175
Checking for Software Updates	175
Product Status Messages	176
Running a Product Check	178
Resetting Control Panel Defaults	180
Solving Setup Problems	181
Noise After Ink Installation	181
Software Installation Problems	182
Control Panel Setup Problems	182
USB Connection Problems	182
Solving Network Problems	183
Product Cannot Connect to a Wireless Router or Access Point	183
Network Software Cannot Find Product on a Network	184
Product Does Not Appear in Mac Printer Window	185
Cannot Print Over a Network	186
Cannot Scan Over a Network	187
Solving Copying Problems	188
Product Makes Noise, But Nothing Copies	188
Product Makes Noise When It Sits for a While	188
Solving Paper Problems	188
Paper Feeding Problems	189
Paper Jam Problems	189
Paper Ejection Problems	191
Solving Problems Printing from a Computer	191
Nothing Prints	191
Product Icon Does Not Appear in Windows Taskbar	192
Error After Cartridge Replacement	193
Printing is Slow	193
Solving Page Layout and Content Problems	194
Inverted Image	195
Too Many Copies Print	195
Blank Pages Print	195
Incorrect Margins on Printout	196
Border Appears on Borderless Prints	196
Incorrect Characters Print	197
Incorrect Image Size or Position	197
Slanted Printout	198
Solving Print Quality Problems	198
White or Dark Lines in Printout	199
Blurry or Smeared Printout	200
Faint Printout or Printout Has Gaps	201
Grainy Printout	202
Incorrect Colors	203
Solving Scanning Problems	203
Scanning Software Does Not Operate Correctly	204
Cannot Start Epson Scan 2	204
Solving Scanned Image Quality Problems	205
Image Consists of a Few Dots Only	205
Line of Dots Appears in All Scanned Images	206
Straight Lines in an Image Appear Crooked	206
Image is Distorted or Blurry	206
Image Colors are Patchy at the Edges	207
Image is Too Dark	207
Back of Original Image Appears in Scanned Image	207
Ripple Patterns Appear in an Image	208
Scanned Image Colors Do Not Match Original Colors	208
Scanned Image Edges are Cropped	208
Solving Memory Card Problems	209
Memory Card Does Not Fit Into a Slot	209
Cannot View or Print Photos from a Memory Card	209
Cannot Transfer Photos to or from a Memory Card	210
Uninstall Your Product Software	210
Uninstalling Product Software - Windows	210
Uninstalling Product Software - Mac	212
Where to Get Help	212
Technical Specifications	214
Windows System Requirements	214
Mac System Requirements	215
Paper Specifications	215
Printable Area Specifications	216
Scanning Specifications	218
Ink Cartridge Specifications	219
Memory Card Specifications	220
Dimension Specifications	220
Electrical Specifications	221
Environmental Specifications	221
Interface Specifications	221
Network Interface Specifications	222
Safety and Approvals Specifications	222
Notices	224
Important Safety Instructions	224
General Product Safety Instructions	224
Ink Cartridge Safety Instructions	226
LCD Screen Safety Instructions	227
Wireless Connection Safety Instructions	227
FCC Compliance Statement	227
Binding Arbitration and Class Waiver	228
Trademarks	231
Copyright Notice	232
A Note Concerning Responsible Use of Copyrighted Materials	232
Default Delay Times for Power Management for Epson Products	233

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182

Software Installation Problems

If you have problems while installing your product software, try these solutions:

• Make sure your product is turned on and any necessary cables are securely connected at both ends. If

you still have problems installing software, disconnect the cable and carefully follow the instructions on

the

Start Here

sheet. Also make sure your system meets the requirements for your operating system.

• Close any other programs, including screen savers and virus protection software, and install your

product software again.

• In Windows, make sure your product is selected as the default printer and the correct port is shown in

the printer properties.

• If you see any error message or your software does not install correctly in Windows, you may not have

software installation privileges. Contact your System Administrator.

Parent topic:

Solving Setup Problems

Related concepts

Uninstall Your Product Software

Related references

Windows System Requirements

Mac System Requirements

Control Panel Setup Problems

If you have problems setting up the control panel, try these solutions:

• To view LCD screen text in a different language, select a different language setting for the panel.

• To adjust the position of the control panel, carefully raise or lower it using the release bar.

Parent topic:

Solving Setup Problems