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Epson XP-520 User Manual - Page 217

Cannot Scan Over a Network, EPSON Scan Settings - communication error

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• Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing printing from a device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function. • If you are connecting the product wirelessly via EpsonNet Setup and the WiFi connection symbol isn't lit or appear on the product's LCD screen, make sure your product software was installed correctly. If necessary, reinstall your software. Parent topic: Solving Network Problems Related concepts When to Uninstall Your Product Software Related tasks Printing a Network Status Sheet Cannot Scan Over a Network If you cannot start Epson Scan for scanning over a network, try these solutions: • If you cannot scan from your product control panel, make sure you restarted your computer after installing the product software. Make sure the Event Manager program is not being blocked by your firewall or security software. • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution. • If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few seconds, and restart it. If Epson Scan cannot restart, turn off your product, turn it back on, and try restarting Epson Scan again. • Check the connection setting and test the connection using Epson Scan Settings: Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the Test button. Windows (other versions): Click or Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the Test button. OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the Test button. • Make sure the option selected as the Timeout Setting in the Epson Scan Settings program is long enough to complete scanning over a network. 217

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	14
Using the LCD Screen	15
Adjusting Control Panel Position	16
Changing LCD Screen Language	16
Turning On Quiet Mode	16
Product Parts Locations	17
Product Parts - Front	17
Product Parts - Inside	19
Product Parts - Back	20
The Power Off and Sleep Timers	21
Changing the Power Off Timer Setting from the Control Panel	21
Changing the Sleep Timer Setting from the Control Panel	22
Changing the Power and Sleep Timer Settings - Windows	23
Changing the Power and Sleep Timer Settings - Mac OS X	25
Epson Connect Solutions for Smartphones, Tablets, and More	26
Using Epson Email Print	26
Using the Epson iPrint Mobile App	26
Using Epson Remote Print	27
Using AirPrint	27
Using Google Cloud Print	28
Setting Up Google Cloud Print on a Chromebook	29
Wi-Fi Networking	31
Wi-Fi Infrastructure Mode Setup	31
Selecting Wireless Network Settings from the Control Panel	32
Wi-Fi Direct Mode Setup	34
Enabling Wi-Fi Direct Mode	35
Wi-Fi Protected Setup (WPS)	37
Using WPS to Connect to a Network	37
Printing a Network Status Sheet	38
Changing or Updating Network Connections	39
Accessing the Web Config Utility	39
Changing a USB Connection to a Wi-Fi Connection	40
Connecting to a New Wi-Fi Router	40
Disabling Wi-Fi Features	40
Loading Paper	42
Loading Paper	42
Selecting the Paper Settings for Each Source - Control Panel	47
Turning Off the Paper Setting Alert	48
Paper Loading Capacity	48
Available Epson Papers	49
Borderless Paper Type Compatibility	51
Paper or Media Type Settings	52
Placing Originals on the Product	54
Placing Originals on the Scanner Glass	54
Copying	56
Copying Documents or Photos	56
Paper Type Settings - Copying	58
Paper Size Settings - Copying	58
Copying Options	59
Copying and Restoring Photos	61
Printing from a Computer	63
Printing with Windows	63
Selecting Basic Print Settings - Windows	63
Print Quality Options - Windows	66
Multi-Page Printing Options - Windows	66
Selecting Double-sided Printing Settings - Windows	66
Double-sided Printing Options - Windows	69
Print Density Adjustments - Windows	70
Selecting Additional Layout and Print Options - Windows	71
Custom Color Correction Options - Windows	73
Image Options and Additional Settings - Windows	74
Header/Footer Settings - Windows	74
Selecting a Printing Preset - Windows	75
Selecting Extended Settings - Windows	76
Extended Settings - Windows	78
Printing Your Document or Photo - Windows	79
Checking Print Status - Windows	81
Selecting Default Print Settings - Windows	81
Changing the Language of the Printer Software Screens	82
Changing Automatic Update Options	83
Printing with OS X	84
Selecting Basic Print Settings - OS X	85
Print Quality Settings - OS X	89
Print Options - OS X	89
Selecting Page Setup Settings - OS X	90
Selecting Print Layout Options - OS X	91
Selecting Double-sided Printing Settings - Mac OS X	92
Double-sided Printing Options and Adjustments - Mac OS X	93
Managing Color - OS X	94
Color Matching and Color Options - OS X	95
Selecting Printing Preferences - OS X	96
Printing Preferences - OS X	97
Printing Your Document or Photo - OS X	98
Checking Print Status - OS X	98
Cancelling Printing Using a Product Button	99
Scanning	100
Starting a Scan	100
Starting a Scan Using the Product Control Panel	100
Scan to Memory Card Options	102
Changing Default Scan Button Settings	103
Starting a Scan Using the Epson Scan Icon	103
Starting a Scan from a Scanning Program	105
Selecting Epson Scan Settings	107
Scan Modes	107
Selecting the Scan Mode	108
Scanning in Full Auto Mode	108
Available Image Adjustments - Full Auto Mode	111
Scanning in Home Mode	111
Selecting a Scan Area - Home Mode	114
Available Image Adjustments - Home Mode	117
Selecting a Scan Size - Home Mode	118
Scanning in Office Mode	120
Selecting a Scan Area - Office Mode	122
Available Image Adjustments - Office Mode	124
Scanning in Professional Mode	125
Available Image Types - Professional Mode	128
Selecting a Scan Area - Professional Mode	128
Available Image Adjustments - Professional Mode	131
Selecting a Scan Size - Professional Mode	132
Image Preview Guidelines	136
Scan Resolution Guidelines	136
Selecting Scan File Settings	138
Available Scanned File Types and Optional Settings	139
Scanning with OS X Using Image Capture	140
Available Scan Settings - OS X Image Capture	142
Scanning Special Projects	142
Scanning to Online Destinations Using Easy Photo Scan	143
Scanning Using Easy Photo Scan	143
Uploading Scanned Images to Facebook	145
Uploading Scanned Images to Picasa	147
Uploading Scanned Images to Evernote	149
Uploading Scanned Images to SugarSync	151
Uploading Scanned Images to a Web Folder	153
Uploading Scanned Images to Email	155
Saving Scanned Images to a Folder	156
Epson JPEG File Settings	157
Epson TIFF and Multi-TIFF File Settings	158
Scanning to a PDF File	159
Restoring Photo Colors as You Scan	162
Using Memory Cards With Your Product	164
Inserting a Memory Card	164
Memory Card Types	165
Memory Card File Specifications	165
Removing a Memory Card	166
Printing from a Memory Card	166
Viewing and Printing Photos	167
Viewing and Printing Photos	167
Print Setting Options - Memory Card	168
Printing Photo Layouts From a Memory Card	170
Photo Layout Options	172
Printing Photo Greeting Cards	173
Creating and Printing a Greeting Card Template	173
Printing a Greeting Card from a Template	174
Transferring Photos on a Memory Card	175
Setting Up File Sharing for Photo Transfers from Your Computer	175
Transferring Photos from a Memory Card to Your Computer	176
Replacing Ink Cartridges	177
Check Cartridge Status	177
Checking Cartridge Status on the LCD Screen	177
Checking Cartridge Status with Windows	178
Checking Cartridge Status with OS X	181
Purchase Epson Ink Cartridges	182
Ink Cartridge Part Numbers	182
Removing and Installing Ink Cartridges	183
Printing with Black Ink and Expended Color Cartridges	187
Printing with Expended Color Cartridges - Windows	188
Printing with Expended Color Cartridges - OS X	188
Conserving Low Black Ink with Windows	190
Adjusting Print Quality	191
Print Head Maintenance	191
Print Head Nozzle Check	191
Checking the Nozzles Using the Product Control Panel	191
Checking the Nozzles Using a Computer Utility	193
Print Head Cleaning	195
Cleaning the Print Head Using the Product Control Panel	196
Cleaning the Print Head Using a Computer Utility	197
Print Head Alignment	199
Aligning the Print Head Using the Product Control Panel	199
Aligning the Print Head Using a Computer Utility	201
Cleaning the Paper Path	203
Cleaning and Transporting Your Product	204
Cleaning Your Product	204
Transporting Your Product	204
Solving Problems	207
Checking for Software Updates	207
Product Status Messages	208
Running a Product Check	210
Resetting Control Panel Defaults	212
Solving Setup Problems	212
Noise After Ink Installation	213
Software Installation Problems	213
Control Panel Setup Problems	213
Solving Network Problems	214
Product Cannot Connect to a Wireless Router or Access Point	214
Network Software Cannot Find Product on a Network	215
Product Does Not Appear in OS X Printer Window	216
Cannot Print Over a Network	216
Cannot Scan Over a Network	217
Solving Copying Problems	218
Product Makes Noise, But Nothing Copies	218
Product Makes Noise When It Sits for a While	218
Solving Paper Problems	219
Paper Feeding Problems	219
Paper Jam Problems in the Paper Cassette	220
Paper Jam Problems Inside the Product	221
Paper Jam Problems in the Auto Duplexer	222
Paper Ejection Problems	224
Solving Problems Printing from a Computer	224
Nothing Prints	224
Product Icon Does Not Appear in Windows Taskbar	225
Error After Cartridge Replacement	226
Printing is Slow	226
Solving Page Layout and Content Problems	227
Inverted Image	228
Too Many Copies Print	228
Blank Pages Print	228
Incorrect Margins on Printout	229
Border Appears on Borderless Prints	229
Incorrect Characters Print	230
Incorrect Image Size or Position	230
Slanted Printout	231
Solving Print Quality Problems	231
White or Dark Lines in Printout	232
Blurry or Smeared Printout	232
Faint Printout or Printout Has Gaps	233
Grainy Printout	234
Incorrect Colors	235
Solving Scanning Problems	235
Scanning Software Does Not Operate Correctly	236
Cannot Start Epson Scan	236
Solving Scanned Image Quality Problems	237
Image Consists of a Few Dots Only	238
Line of Dots Appears in All Scanned Images	238
Straight Lines in an Image Appear Crooked	238
Image is Distorted or Blurry	239
Image Colors are Patchy at the Edges	239
Image is Too Dark	239
Back of Original Image Appears in Scanned Image	240
Ripple Patterns Appear in an Image	240
Scanned Image Colors Do Not Match Original Colors	240
Scan Area is Not Adjustable in Thumbnail Preview	241
Scanned Image Edges are Cropped	241
Solving Memory Card Problems	241
Memory Card Does Not Fit Into a Slot	241
Cannot View or Print Photos from a Memory Card or Device	242
Cannot Transfer Photos To or From a Memory Card or Device	242
When to Uninstall Your Product Software	243
Uninstalling Product Software - Windows	243
Uninstalling Product Software - OS X	244
Where to Get Help	245
Technical Specifications	246
Windows System Requirements	246
OS X System Requirements	247
Scanning Specifications	247
Paper Specifications	248
Printable Area Specifications	248
Ink Cartridge Specifications	250
Memory Card Specifications	251
Dimension Specifications	252
Electrical Specifications	252
Environmental Specifications	252
Interface Specifications	253
Network Interface Specifications	253
Safety and Approvals Specifications	253
Notices	255
General Product Safety Instructions	255
Ink Cartridge Safety Instructions	257
LCD Screen Safety Instructions	258
Wireless Connection Safety Instructions	258
FCC Compliance Statement	258
Software Notice	259
Trademarks	259
Copyright Notice	260
libTIFF Software Acknowledgment	260
A Note Concerning Responsible Use of Copyrighted Materials	261
Default Delay Times for Power Management for Epson Products	261

Match case Limit results 1 per page

• Check to see if your wireless router or access point has an enabled Privacy Separator function that is

preventing printing from a device over the network. See your router or access point documentation for

instructions on disabling the Privacy Separator function.

• If you are connecting the product wirelessly via EpsonNet Setup and the WiFi connection symbol isn't

lit or appear on the product's LCD screen, make sure your product software was installed correctly. If

necessary, reinstall your software.

Parent topic:

Solving Network Problems

Related concepts

When to Uninstall Your Product Software

Related tasks

Printing a Network Status Sheet

Cannot Scan Over a Network

If you cannot start Epson Scan for scanning over a network, try these solutions:

• If you cannot scan from your product control panel, make sure you restarted your computer after

installing the product software. Make sure the Event Manager program is not being blocked by your

firewall or security software.

• If you are scanning a large original at a high resolution, a network communication error may occur. Try

scanning again at a lower resolution.

• If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few

seconds, and restart it. If Epson Scan cannot restart, turn off your product, turn it back on, and try

restarting Epson Scan again.

• Check the connection setting and test the connection using Epson Scan Settings:

Windows 8.x

: Navigate to the

Apps

screen and select

EPSON Scan Settings

. Make sure the

Connection

setting is set to

Network

, then click the

Test

button.

Windows (other versions)

: Click

Start

All Programs

Programs

EPSON

Scan

EPSON Scan Settings

. Make sure the

Connection

setting is set to

Network

, then click the

Test

button.

OS X

: Open the

Applications

folder, click

Epson Software

, and click

EPSON Scan Settings

. Make

sure the

Connection

setting is set to

Network

, then click the

Test

button.

• Make sure the option selected as the

Timeout Setting

in the Epson Scan Settings program is long

enough to complete scanning over a network.

217