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Fujitsu FPCR33571 User Manual - Page 73

Help if problems occur, Restoring the hard disk contents under Windows

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Troubleshooting and tips Help if problems occur Should you at any time have a problem with your computer that you can't solve yourself, in many cases you can quickly solve it by using the SystemDiagnostics program which is pre-installed on your computer. The SystemDiagnostics program is already installed on devices which were delivered with a Windows operating system. ► To start the SystemDiagnostics program, click on Startsymbol - Program - Fujitsu - SystemDiagnostics. ► If a problem is found during a test run, the SystemDiagnostics program outputs a code (e.g. DIFS-Code YXXX123456789123). ► Make a note of the output DIFS code and the identity number of your device. The identity number can be found on the type rating plate on the back of the casing. ► For further clarification of the problem, contact the Service Desk for your country (see the Service Desk list or visit the Internet at "http://ts.fujitsu.com/support/servicedesk.html"). When you do this, please have ready the identity number and serial number of your system and the DIFS code. Restoring the hard disk contents under Windows HOapredrdaitsinkg: system,restoring You can reinstall the operating system with the "Windows Recovery CD" and the "Drivers & Utilities" CD/DVD. The instructions are provided on the case of the Recovery CD. During the reinstall process your personal files and any installed programs will be deleted. We advise you to backup your files to an external hard drive, or CD / DVD disk before you start. ► Switch the notebook on. The following display briefly appears on the screen during start-up: Diagnostic screen Boot Menu BIOS Setup ► When this message appears, press the function key F12 . ► Insert the "Windows Recovery CD" into the optical drive. ► Select CD-ROM and press the Enter key. ► Follow the instructions on the screen. After the installation you must install all the drivers again. Some installed hardware components will not be correctly supported until this has been done. ► Insert the "Drivers & Utilities" CD/DVD into the optical drive. The CD starts automatically. ► Click on the Desk Update button. ► Select Automatic driver installation (Express) and click on Start installation. ► Follow the instructions on the screen. ► Restart your notebook when the driver installation is completed. Fujitsu Technology Solutions 69

Section	Page
LIFEBOOK A550 / LIFEBOOK AH550	1
Contents	7
Innovative technology	11
Further information	11
Notational conventions	12
Ports and controls	13
Important notes	17
Safety notes	17
Additional safety notes for devices with radio components	17
Energy saving	18
Energy saving under Windows	18
Travelling with your notebook	18
Before you travel	18
Notebook: transporting	19
Cleaning the notebook	19
First-time setup of your device	20
Unpacking and checking the device	20
Selecting a location	21
Mains adapter connecting	21
Switching on the device for the first time	22
Working with the notebook	23
Status indicators	23
Switching on the notebook	24
Notebook: switching off	25
Keyboard	26
Virtual numeric keypad	28
Separate numeric keypad (device-dependent)	29
Key combinations	29
Country and keyboard settings	30
Support button	31
Programming the Support button	31
Touchpad and touchpad buttons	32
Moving the pointer	32
Selecting an item	32
Executing commands	33
Dragging items	33
Switching the Touchpad on and off	33
LCD screen	34
Background lighting	34
Synchronising the display on the LCD screen and an external monitor	34
Webcam	35
Rechargeable battery	36
Charging, caring for and maintaining the battery	36
Removing and installing the battery	36
Optical drive	38
Handling data carriers	38
CD/DVD indicator	38
Inserting or removing a data carrier	39
Manual removal (emergency removal)	39
Removing and fitting the dust removal cover (ventilation slot cover)	40
Using the power-management features	41
Memory cards	42
Supported formats	42
Inserting the memory card	42
Removing the memory card	43
ExpressCards	44
Inserting the card	44
Removing the card	45
Loudspeakers and microphones	45
SIM card	46
Inserting the SIM card	46
Removing a SIM card	46
Wireless LAN / Bluetooth / UMTS	47
Switching the wireless components on and off	47
Setting up WLAN access	48
Access via UMTS	48
Ethernet and LAN	48
Security functions	49
Configuring fingerprint sensor (device dependent)	49
Using a Kensington Lock	50
Configuring password protection in BIOS Setup Utility	50
Protecting BIOS Setup Utility (supervisor and user password)	50
Password protection for booting of the operating system	51
Password protection for the hard disk	52
Connecting external devices	54
Connecting devices to the notebook	54
Disconnecting devices from the notebook	54
Connecting an external monitor	55
HDMI port	56
Connecting USB devices	57
Connecting an external SATA hard disk (eSATA)	58
Safe removal of eSATA and USB devices	58
Connecting FireWire devices	59
Connecting external audio devices	59
Microphone port / Line In	59
Headphone port	60
Removing and installing components during servicing	61
Notes on installing and removing boards and components	61
Preparing to remove components	62
Installing and removing memory expansion	62
Removing a cover	63
Removing memory modules	63
Installing a memory module	64
Attaching the cover	64
Removing and installing the hard disk	65
Removing a cover	65
Removing a hard disk	66
Installing a hard disk	67
Attaching the cover	68
Removing and installing the optical drive	68
Removing the optical drive	68
Installing the optical drive	69
Finishing component removal	69
Settings in BIOS Setup Utility	70
Starting the BIOS Setup Utility	70
Operating BIOS Setup Utility	70
Exiting BIOS Setup Utility	71
Troubleshooting and tips	72
Help if problems occur	73
Restoring the hard disk contents under Windows	73
The notebook’s date or time is incorrect	74
When certain characters are entered on the keyboard, only numerals are written	74
The notebook’s LCD screen remains blank	74
The LCD screen is difficult to read	74
The external monitor remains blank	75
The external monitor is blank or the image is unstable	75
The notebook cannot be started	76
The notebook stops working	76
The printer does not print	77
The radio connection to a network does not work	77
Acoustic warnings	77
Error messages on the screen	77
Technical data	80
LIFEBOOK	80
Batteries (device-dependent)	80
Mains adapter 80W	80
Manufacturer’s notes	81
Energy Star	81
Disposal and recycling	81
Declarations of Conformity	81
CE marking	82
Regulatory notices	82
Regulatory information for notebooks without radio device	82
DOC (Industry CANADA) notices	84
FCC Regulatory information for notebooks with radio device	86

Match case Limit results 1 per page

Troubleshooting and tips

Help if problems occur

Should you at any time have a problem with your computer that you can’t solve

yourself, in many cases you can quickly solve it by using the

SystemDiagnostics

program which is pre-installed on your computer.

The

SystemDiagnostics

program is already installed on devices which were

delivered with a Windows operating system.

►

To start the

SystemDiagnostics

program, click on

Startsymbol - Program - Fujitsu - SystemDiagnostics

►

If a problem is found during a test run, the

SystemDiagnostics

program outputs

a code (e.g. DIFS-Code YXXX123456789123).

►

Make a note of the output DIFS code and the identity number of your device. The identity

number can be found on the type rating plate on the back of the casing.

►

For further clari

ﬁ

cation of the problem, contact the Service Desk for your country (see the Service

Desk list or visit the Internet at

). When you do

this, please have ready the identity number and serial number of your system and the DIFS code.

Restoring the hard disk contents under Windows

You can reinstall the operating system with the "Windows Recovery CD" and

the "Drivers & Utilities" CD/DVD.

The instructions are provided on the case of the Recovery CD.

During the reinstall process your personal

ﬁ

les and any installed programs

will be deleted. We advise you to backup your

ﬁ

les to an external hard

drive, or CD / DVD disk before you start.

►

Switch the notebook on.

The following display brie

ﬂ

y appears on the screen during start-up:

<ESC>Diagnostic screen <F12>Boot Menu <F2>BIOS Setup

►

When this message appears, press the function key

F12

►

Insert the "Windows Recovery CD" into the optical drive.

►

Select

CD-ROM

and press the Enter key.

►

Follow the instructions on the screen.

After the installation you must install all the drivers again. Some installed hardware

components will not be correctly supported until this has been done.

►

Insert the "Drivers & Utilities" CD/DVD into the optical drive. The CD starts automatically.

►

Click on the

Desk Update

button.

►

Select

Automatic driver installation (Express)

and click on

Start installation

►

Follow the instructions on the screen.

►

Restart your notebook when the driver installation is completed.

Fujitsu Technology Solutions