Gateway C-140XL 8512714 - Gateway Notebook Reference Guide R5 for Windows XP - Page 110
DVD drives
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CHAPTER 9: Troubleshooting DVD drives Your convertible notebook does not recognize a disc • The disc may not be seated correctly in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place. • Make sure that the disc label is facing up, then try again. • If you are trying to play a DVD, make sure that you have a DVD drive. For more information, see "Identifying drive types" on page 50. • The modular drive may not be inserted completely into the modular bay. Press the module into the bay, then try to access the disc again. • Try a different disc. Occasionally discs are flawed and cannot be read by the drive. • Some music CDs have copy protection software. You may not be able to play these CDs on your convertible notebook. • Your convertible notebook may be experiencing some temporary memory problems. Shut down and restart your convertible notebook. • Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 86. An audio CD does not produce sound • Make sure that the CD label is facing up, then try again. • Some music CDs have copy protection software. You may not be able to play these CDs on your convertible notebook. • Make sure that the volume control on your convertible notebook is turned up. For more information about using your volume control, see "Adjusting the volume" on page 45. • Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows, see "Adjusting the volume" in the online User Guide. • Make sure that Mute controls are turned off. • Make sure that headphones are not plugged into the headphone jack on the convertible notebook. • If you are using powered speakers, make sure that they are plugged in and turned on. • Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 86. 102