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Gateway C-140XL 8512714 - Gateway Notebook Reference Guide R5 for Windows XP - Page 116

Modem cable or DSL, Modem dial-up

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CHAPTER 9: Troubleshooting Modem (cable or DSL) The modem does not connect • Make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. For the location of your network jack, see "Left" on page 7. • See the documentation that came with your modem for additional troubleshooting information. Modem (dial-up) Your modem does not dial or does not connect • Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. For the location of your modem jack, see "Right" on page 8. • Make sure that your convertible notebook is connected to the telephone line and the telephone line has a dial tone. • Make sure that the modem cable is less than 6 feet (1.8 meters) long. • Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. • If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. To check the dialing properties: 1 Click or tap Start, then click or tap Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click or tap Printers and Other Hardware. 2 Click/double-click or tap/double-tap the Phone and Modem Options icon, then click or tap the Dialing Rules tab. 3 Click or tap the location from which you are dialing, then click or tap Edit. 4 Make sure that all settings are correct. 108

Section	Page
Contents	3
About This Reference	9
About this guide	10
Accessing your online User Guide	10
Gateway contact information	11
Gateway model and serial number	11
Microsoft Certificate of Authenticity	11
For more information	12
Checking Out Your Notebook	13
Front	14
Left	15
Right	16
Bottom	17
Keyboard area	19
Setting Up and Getting Started	21
Working safely and comfortably	22
Reducing eye strain	22
Setting up your computer desk and chair	23
Sitting at your convertible notebook	23
Avoiding discomfort and injury from repetitive strain	24
Connecting the AC adapter	24
Protecting from power source problems	26
Connecting the dial-up modem	26
Connecting to a broadband modem or network	27
Starting your convertible notebook	27
Waking up your convertible notebook	29
Turning off your convertible notebook	29
Restarting (rebooting) your convertible notebook	30
Using the status indicators	31
Using the keyboard	33
Key types	34
System key combinations	35
Using the tablet control buttons	38
Programming the Windows Journal button	39
Using the optional fingerprint reader	41
Running the TouchStrip Tutorial	41
Enrolling your fingerprints	42
Using the Fingerprint Control Center	44
Using the fingerprint reader features	45
Using the EZ Pad touchpad	46
Using the fingerprint reader as a touchpad	48
Using the display	49
Converting from notebook to tablet mode	49
Changing display orientation	50
Adjusting brightness	50
Using the digital pen	51
Storing and removing the digital pen	51
Pen lost alarm	52
Adjusting the volume	53
Turning your wireless radio on or off	53
IEEE 802.11 wireless network radio	54
Bluetooth radio	54
Using Drives and Accessories	55
Changing modules	56
Using the CD or DVD drive	58
Identifying drive types	58
Using a CD or DVD	59
Using the memory card reader	59
Memory card types	60
Inserting a memory card	60
Using a memory card	60
Removing a memory card	60
Adding and removing a PC Card	61
Using an optional port replicator	62
Installing a printer or other peripheral device	62
Connecting a USB device	63
Connecting an IEEE 1394 device	64
Viewing the display on a projector or monitor	64
Ordering accessories	66
Automobile/airplane power adapters	66
Batteries	66
Bay modules	66
Carrying cases	66
Digital pens	66
Hard drives	66
Memory	66
Port replicators	67
Printers	67
USB flash drive	67
Managing Power	69
Monitoring the battery charge	70
Recharging the battery(ies)	71
Changing batteries	71
Replacing the main battery	71
Installing the optional multibay battery	73
Recalibrating the battery(ies)	73
Getting the most from your batteries	74
Maximizing battery performance	74
Conserving battery power	75
Using alternate power sources	76
Changing power modes	76
Using power saving modes	76
Changing convertible notebook power settings	77
Changing the power scheme	77
Changing alarm options	79
Changing advanced settings	80
Activating and using Hibernate mode	81
Traveling with Your Notebook	83
Packing your convertible notebook	84
Traveling by air	84
Dial-up modem	84
Radio frequency wireless connections	85
Files	85
Security	86
Power	87
Additional tips	88
Maintaining Your Notebook	89
Caring for your convertible notebook	90
Display screen	90
Digital pen	91
Cleaning your convertible notebook	91
Cleaning the exterior	92
Cleaning the keyboard	92
Cleaning the convertible notebook screen	93
Maintaining the battery(ies)	93
Storing batteries	94
Cleaning CDs or DVDs	94
Upgrading Your Notebook	95
Preventing static electricity discharge	96
Adding or replacing memory modules	97
Replacing the hard drive kit	100
Troubleshooting	105
Safety guidelines	106
First steps	106
Troubleshooting	107
Audio	107
Batteries	107
CD drives	107
Digital pen	107
The convertible notebook does not respond to the digital pen	107
The pen tip does not line up with the pointer when you tap the screen	108
Diskette drive (external)	108
The diskette drive is not recognized	108
You see an “Access Denied” or “Write protect” error message	108
You see a “Disk is full” error message	108
You see a “Non-system disk,” “NTLDR is missing,” or “Disk error” error message	108
The diskette drive status indicator is lit continuously	108
Display	109
The screen is too dark	109
The screen resolution is not correct	109
The text on the display is dim or difficult to read	109
The display has pixels that are always dark or too bright	109
The display is blank	109
DVD drives	110
Your convertible notebook does not recognize a disc	110
An audio CD does not produce sound	110
A DVD movie will not play	111
You cannot eject a CD or DVD	111
Ethernet	111
File management	111
A file was accidentally deleted	111
Fingerprint reader	112
The fingerprint reader does not recognize your fingerprint	112
Hard drive	112
You see an “Insufficient disk space” error message	112
You see a “Data error” message	112
The hard drive cannot be accessed, or you see a “General failure reading drive C” error message	113
Internet	113
You cannot connect to the Internet	113
You see an “Unable to locate host” message and are unable to browse the Internet	114
Connecting to a Web site takes too long	114
People are sending you e-mail messages, but you have not received any mail	114
Keyboard	114
A keyboard character keeps repeating or you see a “Keyboard stuck” or “Key failure” error message	114
You are pressing a letter key and a number appears on the screen	114
An external keyboard does not work	115
Memory	115
You see a “Memory error” message	115
You see a “Not enough memory” error message	115
Memory card reader	115
Drive letter for the memory card slot does not appear in the Computer window	115
Modem (cable or DSL)	116
The modem does not connect	116
Modem (dial-up)	116
Your modem does not dial or does not connect	116
You cannot connect to the Internet	117
Your 56K modem does not connect at 56K	118
Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem	118
The modem is not recognized by your convertible notebook	118
The modem is noisy when it dials and connects	119
Mouse	119
The external mouse does not work	120
The external mouse works erratically	120
Networks (wired)	120
You cannot see the other computers on your wired Ethernet network	120
Your wired Ethernet network is running slower than you expect	121
You cannot connect to your company network	121
Internet Explorer is unable to access the Internet	121
You cannot connect to your home network	121
Networks (wireless)	121
You turned wireless networking on, but it takes a while to connect	121
Your connection on the network seems intermittent or your wireless network is running slower than you expect	122
You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web	123
You are in a wireless network, but no available networks are listed in the Connect to a network dialog box	123
Your wireless network is listed as a preferred network, but it has an “x” on it	123
Internet Explorer is unable to access the Internet	123
You cannot see other computers on your network	123
You cannot connect to your network	124
Passwords	124
Your convertible notebook does not accept your password	124
You forgot your startup password	124
PC Cards	124
You installed an PC Card and now your convertible notebook is having problems	124
Power	124
Your convertible notebook is not working on AC power	124
Your convertible notebook is not working on battery power	125
Printer	125
The printer will not turn on	125
The printer is on but will not print	125
You see a “Printer queue is full” error message	126
You see a “Printer is out of paper” error message	127
Sound	127
You are not getting sound from the built-in speakers	127
Status indicators	127
The status indicators are not functioning	127
Touchpad	127
Touchpad is not working	127
The convertible notebook is not responding when you click or tap on the touchpad	127
The pointer moves unexpectedly	128
Video	128
The projector or external monitor is not working	128
Telephone support	128
Before calling Gateway Customer Care	128
Legal Information	131
Important safety information	132
Regulatory compliance statements	133
Product:	136
Environmental information	140
If your notebook has a DVD drive and an analog TV Out port, the following paragraph applies:	140
A	141
B	141
C	141
D	142
E	143
F	143
G	144
H	144
I	144
J	144
K	144
L	145
M	145
N	146
O	146
P	146
R	147
S	147
T	148
U	149
V	149
W	149