Haier HW50-1010 User Manual - Page 18

Trouble Shooting In the unlikely event of difficulties with your washing machine please follow the trouble shooting guide below. If the problem persists, contact the retailer if the machine is still under guarantee. If the machine is out of guarantee, contact an approved service agent on 0845 600 4632. If an error signal is displayed, please refer to error signals table on page 14. Problem The washing machine fails to operate Possible causes Solutions • Incorrect connection to power supply • Power failur e • Door is not properly closed • Washing machine has not been switched on • Check power supply • Check door is properly closed • Check that the machine is on The washing machine does not fill with water • Water tap is not turned on • Water pressure is too low • Inlet hose is kinked • Water supply failure • Pr ogramme selection dial is not properly set • Door is not properly closed • Check water supply is connected to a domestic mains supply and that the tap is fully open • Check that hoses ar e not bent or crushed • Turn dial to correct position • Check door is properly closed The washing machine is continuously lling and draining (self-syphoning) The washing machine does not drain • Drain hose is too low • Drain hose is blocked • End of drain hose is mor e than 100cm above floor level • Check that the height of the drain hose is above 80cm • Check the drain hose There is str ong vibration during the spin cycle • Some packing bolts not removed • Washing machine is on an uneven surface • Check that packing bolts ar e removed • Use a spirit level to check the machine is level Operation stops before the wash cycle has completed • Water or electrical failure Excessive foam in the drum • Deter gent is not a low foam type • Excessive detergent has been used • Check power and water supply • Check deter gent type • Use less detergent 17