HP 0x2x32 KVM Server Console Switch Maintenance and Service Guide - Page 3

Contents Customer self repair ...6 Parts only warranty service ...6 Illustrated parts catalog ...16 Exploded view ...16 System components ...19 Replaceable spare parts ...21 HP KVM Server Console Switch spares kit 21 Console switch hardware spares kit ...22 Interface adapter spares kits ...23 Expansion module spares kit...24 Expansion module hardware spares kit ...25 UTP CAT5 cable spares kit ...25 Serial cable spares kit...26 Removal and replacement procedures 27 Safety considerations ...27 Required tools...27 Removal and replacement procedure tips 28 Removing the console switch...28 Replacing the console switch ...28 Removing the console switch side-mount hardware 29 Removing the console switch standard-mount hardware 30 Removing the console switch cantilever-mount hardware 32 Replacing the console switch side-mount hardware 32 Replacing the console switch standard-mount hardware 35 Replacing the console switch cantilever-mount hardware 37 Removing the expansion module ...40 Replacing the expansion module ...42 Removing and replacing the expansion module hardware 43 Removing the interface adapter...43 Replacing the interface adapter...43 Troubleshooting ...44 Troubleshooting sequence ...44 Is the console switch operational?...44 Has the customer verified the firmware version 44 Has the customer performed the Run Diagnostics feature 45 Does the console switch detect a server connection 45 Does the customer have the correct configurations 45 Are the cable connections correct 45 Diagnosing the problem ...46 When the activity light indicator is not on 46 When the console switch does not have the correct firmware 46 When the console switch is not working properly 46 When the console switch hangs after being rebooted 46 When the cable connections are not correct 46 When the cascaded console switch configurations are not correct 47 When the console switch password is lost 47 When the expansion module is not being recognized by a Compaq Server Console Switch 47 When the local user cannot activate or view the OSD and the OSD flag disappears 47 Contents 3