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HP 0x2x32 KVM Server Console Switch Maintenance and Service Guide - Page 78

Sps-adptr, Intfc, Kybd/vid/mse, Ps/2, Sps-bd-expn Mod

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L languages, keyboard 52 local user, cannot view OSD 47, 48 M Main dialog box 70 management tools 55 monitor 50 mouse 50 O OSD, cannot view 47, 48, 49 OSD, launching 51 P port, viewing and selecting 53 powering down 51 powering on problems 46 R rack mounting hardware 51 rack-mounting configurations 51 removal and replacement procedures 27 removing and replacing the expansion module hardware 43 removing the console switch 28 removing the console switch cantilever-mount hardware 32 removing the console switch side-mount hardware 29 removing the console switch standard-mount hardware 30 removing the expansion module 40 removing the interface adapter 43 replaceable spare parts 21 Run Diagnostics command 53, 55, 56 S safety considerations 27 Screen Saver mode 48 serial cable spares kit 26, 53 serial connector 53 server connection 45, 48, 51 server status 70 specifications 73 SPS-ADAPTER, SERIAL INTERFACE 23 SPS-ADPTR, INTFC, KYBD/VID/MSE, PS/2 23 SPS-BD-EXPN MOD, KYBD/VID/MSE 24 supported models 51 system, does not recognize cascaded console switches 48 T tips, removal and replacement procedures 28 tools 27, 55 troubleshooting 44 troubleshooting sequence 44 U updating the firmware 44, 46, 48, 59, 60 upgrading interface adapter firmware 48, 60 UTP CAT5 cable spares kit 25, 53 V verifying cascaded console switch firmware 44, 46, 53 verifying console switch firmware 44, 46, 52 viewing and selecting ports and servers 52 Index 78

Section	Page
HP KVM Server Console Switch Maintenance and Service Guide	1
Notice	2
Contents	3
Customer self repair	6
Parts only warranty service	6
Illustrated parts catalog	16
Exploded view	16
System components	19
Replaceable spare parts	21
HP KVM Server Console Switch spares kit	21
Console switch hardware spares kit	22
Interface adapter spares kits	23
Expansion module spares kit	24
Expansion module hardware spares kit	25
UTP CAT5 cable spares kit	25
Serial cable spares kit	26
Removal and replacement procedures	27
Safety considerations	27
Required tools	27
Removal and replacement procedure tips	28
Removing the console switch	28
Replacing the console switch	28
Removing the console switch side-mount hardware	29
Removing the console switch standard-mount hardware	30
Removing the console switch cantilever-mount hardware	32
Replacing the console switch side-mount hardware	32
Replacing the console switch standard-mount hardware	35
Replacing the console switch cantilever-mount hardware	37
Removing the expansion module	40
Replacing the expansion module	42
Removing and replacing the expansion module hardware	43
Removing the interface adapter	43
Replacing the interface adapter	43
Troubleshooting	44
Troubleshooting sequence	44
Is the console switch operational?	44
Has the customer verified the firmware version?	44
Has the customer performed the Run Diagnostics feature?	45
Does the console switch detect a server connection?	45
Does the customer have the correct configurations?	45
Are the cable connections correct?	45
Diagnosing the problem	46
When the activity light indicator is not on	46
When the console switch does not have the correct firmware	46
When the console switch is not working properly	46
When the console switch hangs after being rebooted	46
When the cable connections are not correct	46
When the cascaded console switch configurations are not correct	47
When the console switch password is lost	47
When the expansion module is not being recognized by a Compaq Server Console Switch	47
When the local user cannot activate or view the OSD and the OSD flag disappears	47
When the local user cannot view the OSD copyright notice	47
When the local user cannot view the OSD flag	48
When the OSD is distorted or not readable	48
When the OSD is inaccessible	48
When the Run Diagnostics test fails	48
When the servers are still listed although they have been disconnected	48
When the screen saver does not turn on	48
When the system does not recognize the HP IP Console Switch	48
When the system does not recognize the cascaded console switches	48
When the video displays all green or red	48
When the video resolution is distorted	49
Frequently asked questions	50
Are the expansion module ports hot-pluggable?	50
Are the interface adapters hot-pluggable?	50
Are the keyboard, monitor, and mouse connections on the console switch hot-pluggable?	50
Are the server connections on the console switch hot-pluggable?	51
Can the console switch be mounted in a round-hole rack?	51
Can the console switch be side-mounted in a round-hole rack?	51
Do you have to power down a server to replace an interface adapter?	51
Does the console switch support HP legacy console switches?	51
How do I access the Main dialog box?	51
How do I cascade console switches?	52
How do I change the keyboard language?	52
How do I know which port my cascaded console switch is connected to?	52
How do I locally connect a cascaded console switch?	52
How do I look at my console switch firmware version?	52
How do I look at my interface adapter firmware version?	53
How do I turn the screen saver off?	53
How do I use the Run Diagnostics feature?	53
Is the console switch compatible with ILO and RILOE?	53
Is the serial download port hot-pluggable?	53
What are the minimum and maximum cable lengths?	53
What is the port marked with an A on the console switch used for?	53
What kind of CAT5 cables are supported?	53
Where can I get more information?	53
Why can remote HP IP Console Switch users not access servers attached to a cascaded HP KVM Server Console Switch?	54
Diagnostic tools	55
Activating Run Diagnostics	55
Running System Diagnostics	56
Displaying the firmware version	57
Displaying the console switch firmware version	57
Displaying the interface adapter firmware version	57
Updating the firmware	59
Updating the console switch firmware	59
Updating the cascaded console switch firmware	59
Updating the interface adapter firmware	60
Updating the interface adapter firmware simultaneously	60
Updating the interface adapter firmware individually	60
Cascading console switches	62
Compatible console switch models	62
Compaq Server Console Switch	62
HP IP Console Switch	63
Cascading an HP KVM Server Console Switch with another HP KVM Server Console Switch	63
Example of an HP KVM Server Console Switch cascade configuration	64
Cascading a Compaq Server Console Switch with an HP KVM Server Console Switch	65
Example of a Compaq Server Console Switch cascade configuration	66
Cascading an HP KVM Server Console Switch with an HP IP Console Switch	66
Example of an HP IP Console Switch cascade configuration	68
Viewing and selecting ports and servers	69
Viewing servers	69
Viewing the Port column	69
Viewing the Server Status column	70
Component identification	71
Components	71
EID Location for the interface adapter	71
Serial number location	72
Specifications	73
Console switch spares specifications	73
Connection length table	74
Technical support	75
Before you contact HP	75
HP contact information	75
Acronyms and abbreviations	76

Match case Limit results 1 per page

Index 78

languages, keyboard

local user, cannot view OSD

47, 48

Main dialog box

management tools

monitor

mouse

OSD, cannot view

47, 48, 49

OSD, launching

port, viewing and selecting

powering down

powering on problems

rack mounting hardware

rack-mounting configurations

removal and replacement procedures

removing and replacing the expansion module

hardware

removing the console switch

removing the console switch cantilever-mount

hardware

removing the console switch side-mount

hardware

removing the console switch standard-mount

hardware

removing the expansion module

removing the interface adapter

replaceable spare parts

Run Diagnostics command

53, 55, 56

safety considerations

Screen Saver mode

serial cable spares kit

26, 53

serial connector

server connection

45, 48, 51

server status

specifications

SPS-ADAPTER, SERIAL INTERFACE

SPS-ADPTR, INTFC, KYBD/VID/MSE, PS/2

SPS-BD-EXPN MOD, KYBD/VID/MSE

supported models

system, does not recognize cascaded console

switches

tips, removal and replacement procedures

tools

27, 55

troubleshooting

troubleshooting sequence

updating the firmware

44, 46, 48, 59, 60

upgrading interface adapter firmware

48, 60

UTP CAT5 cable spares kit

25, 53

verifying cascaded console switch firmware

44, 46,

verifying console switch firmware

44, 46, 52

viewing and selecting ports and servers