HP 1155 Maintenance & Service Guide HP 1155 All-in-One Business PC - Page 6

Appendix A, Troubleshooting Without Diagnostics, HP PC Hardware Diagnostics - printer

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Hard Drive Cables and Connector ...61 Fan ...63 Side I/O Cover ...65 Webcam Module ...67 System Board Cover ...69 Display Cable ...71 System Board ...73 Security Bracket ...74 Front Bezel ...75 Display Panel ...76 Appendix A Troubleshooting Without Diagnostics 80 Safety and Comfort ...80 Before You Call for Technical Support 80 Helpful Hints ...81 Solving General Problems ...83 Solving Power Problems ...87 Solving Hard Drive Problems ...89 Solving Media Card Reader Problems 92 Solving Display Problems ...94 Solving Audio Problems ...99 Solving Printer Problems ...101 Solving Keyboard and Mouse Problems 103 Solving Hardware Installation Problems 105 Solving Network Problems ...107 Solving Memory Problems ...110 Solving Processor Problems ...112 Solving CD-ROM and DVD Problems 112 Solving USB Flash Drive Problems 114 Solving Front Panel Component Problems 116 Solving Internet Access Problems ...116 Solving Software Problems ...118 Contacting Customer Support ...120 Appendix B HP PC Hardware Diagnostics 121 Why run HP PC Hardware Diagnostics - UEFI 121 How to access and run HP PC Hardware Diagnostics - UEFI 121 Downloading HP PC Hardware Diagnostics to a USB device 122 vii

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Hard Drive Cables and Connector
.....................................................................................................
61
Fan
.....................................................................................................................................................
63
Side I/O Cover
....................................................................................................................................
65
Webcam Module
................................................................................................................................
67
System Board Cover
..........................................................................................................................
69
Display Cable
.....................................................................................................................................
71
System Board
.....................................................................................................................................
73
Security Bracket
.................................................................................................................................
74
Front Bezel
.........................................................................................................................................
75
Display Panel
.....................................................................................................................................
76
Appendix A
Troubleshooting Without Diagnostics
......................................................................................
80
Safety and Comfort
............................................................................................................................
80
Before You Call for Technical Support
...............................................................................................
80
Helpful Hints
.......................................................................................................................................
81
Solving General Problems
..................................................................................................................
83
Solving Power Problems
....................................................................................................................
87
Solving Hard Drive Problems
.............................................................................................................
89
Solving Media Card Reader Problems
...............................................................................................
92
Solving Display Problems
...................................................................................................................
94
Solving Audio Problems
.....................................................................................................................
99
Solving Printer Problems
..................................................................................................................
101
Solving Keyboard and Mouse Problems
..........................................................................................
103
Solving Hardware Installation Problems
...........................................................................................
105
Solving Network Problems
...............................................................................................................
107
Solving Memory Problems
...............................................................................................................
110
Solving Processor Problems
............................................................................................................
112
Solving CD-ROM and DVD Problems
..............................................................................................
112
Solving USB Flash Drive Problems
..................................................................................................
114
Solving Front Panel Component Problems
......................................................................................
116
Solving Internet Access Problems
....................................................................................................
116
Solving Software Problems
..............................................................................................................
118
Contacting Customer Support
..........................................................................................................
120
Appendix B
HP PC Hardware Diagnostics
..................................................................................................
121
Why run HP PC Hardware Diagnostics – UEFI
................................................................................
121
How to access and run HP PC Hardware Diagnostics - UEFI
.........................................................
121
Downloading HP PC Hardware Diagnostics to a USB device
..........................................................
122
vii